freshworks

News and Trends

Freshworks Appoints SaaS Veteran Srinivasan Raghavan as Chief Product Officer

Raghavan will report directly to CEO and President Dennis Woodside as part of the executive leadership team.

Business News

Top 2 CRM Stocks Positioned to Surge Higher With AI in 2025

CRM stocks like Freshworks and Pegasystems leverage AI to drive customer engagement and streamline workflows. Discover why these stocks are set to soar in 2025.

News and Trends

Freshworks Introduces No-Code Freddy AI Agent

According to company it autonomously resolves approximately 45% customer support requests and 40% of IT service requests on average

Technology

How Freshworks Is Transforming Customer Experience with AI

Despite the advancements in AI, Priya Subramani, the VP & Product Management acknowledges that there are affairs where human agents are irreplaceable—especially when empathy or complex problem-solving is involved

News and Trends

Freshworks Appoints Dennis Woodside as CEO, Girish Mathrubootham to be Executive Chairman

Before joining Freshworks, Dennis Woodside had a variety of roles, including Chief Operating Officer at Dropbox and CEO at Motorola Mobility. He also served on the ServiceNow Board for more than four years.

Finance

Freshworks Expects a Full-year Operating Profit of USD 28 Mn, With Q2 Revenue Growing 19% YoY to USD 145 Mn

Compared to the loss of USD 68.16 million posted during the same quarter last year, the company's net loss decreased to USD 35.04 million in the second quarter of 2023. It anticipates that its total revenues in 2023 will be between USD 587 million and USD 595 million.

Entrepreneurs

'Wowing' Users Since 2010

CEO Girish Mathrubootham's Freshworks became first-ever Indian SaaS startup to have been listed on the prestigious Nasdaq

News and Trends

Indian Hospitality Unicorn OYO's Backer Airbnb Joins the League of Start-ups Going Public

According to a brief statement issued by the company, hotel sharing start-up Airbnb has announced that it is going public in 2020

News and Trends

AI-led Chatbots - Your Next Best Friend

Here is how AI is the game changer behind chatbots success

Entrepreneurs

How the Freshworks Founder is Defining the New-age Tech Investment

How Girish Mathrubootham founded Freshworks