Join our Waitlist for Expert Advice!

Freshworks Introduces No-Code Freddy AI Agent According to company it autonomously resolves approximately 45% customer support requests and 40% of IT service requests on average

By Entrepreneur Staff

You're reading Entrepreneur India, an international franchise of Entrepreneur Media.

Freepik

Cloud-based SaaS company Freshworks has launched its Freddy AI Agent to enhance both customer experiences (CX) and employee experiences (EX). The agent, which can be deployed in minutes, leverages autonomous services to support users in customer service and IT. It autonomously resolves approximately 45 per cent of customer support requests and 40 per cent of IT service requests on average, as per the company.

Globally, enterprises are increasingly adopting artificial intelligence (AI) to streamline day-to-day tasks. According to a recent Gartner report, by 2028, 33 per cent of enterprises will utilize software applications like Agentic AI, enabling 15 per cent of day-to-day work decisions to be made autonomously.

"Over the last six years, we've seen a growing demand for our simple, AI-powered service solutions that make the lives of customer service and IT managers easier and more efficient. Freddy AI Agent is a game-changer for organizations looking to accelerate customer service and employee support quickly. Unlike most software solutions that take weeks to implement and require consulting fees, Freddy can be deployed without coding or external consultants in just minutes," said Dennis Woodside, CEO and President at Freshworks.

The Freddy AI Agent can be deployed without the need for coding or custom model training. Instead, it learns autonomously from existing documents and websites. Users can point Freddy to these sources, and the agent will crawl through the resources to develop its knowledge independently. Mid-sized companies such as Bchex, Hobbycraft, Porsche eBike, and Live Oak Bank are already leveraging Freddy AI through Freshdesk and Freshservice.

"We are only beginning to see the positive impact of Agentic AI in the workplace," said Murali Swaminathan, Chief Technology Officer at Freshworks. "From acting as an advisor to serving as an active problem-solver, a well-orchestrated combination of specialized agents can effectively manage a growing percentage of routine requests, helping employees focus on more critical tasks. Additionally, copilots support human agents, further automating tasks and workflows that drive business operations. Freshworks is committed to integrating AI and human collaboration to deliver the best of both worlds."

Entrepreneur Staff

Entrepreneur Staff

Editor

For more than 30 years, Entrepreneur has set the course for success for millions of entrepreneurs and small business owners. We'll teach you the secrets of the winners and give you exactly what you need to lay the groundwork for success.
Side Hustle

At 16, She Started a Side Hustle While 'Stuck at Home.' Now It's on Track to Earn Over $3.1 Million This Year.

Evangelina Petrakis, 21, was in high school when she posted on social media for fun — then realized a business opportunity.

Business News

Remote Work Enthusiast Kevin O'Leary Does TV Appearance Wearing Suit Jacket, Tie and Pajama Bottoms

"Shark Tank" star Kevin O'Leary looks all business—until you see the wide view.

Health & Wellness

I'm a CEO, Founder and Father of 2 — Here Are 3 Practices That Help Me Maintain My Sanity.

This is a combination of active practices that I've put together over a decade of my intense entrepreneurial journey.

Growing a Business

Why 'Founder Mode' is Not a One-Size-Fits-All Solution to Leadership

The founder-driven approach can boost a business's growth, but transitioning from "founder mode" to a balanced leadership style is essential for sustained success and scaling.

Growing a Business

PR vs. Marketing — Which One Delivers Better ROI for Your Business?

PR builds trust and credibility over time, while marketing drives short-term sales through targeted campaigns, making both essential for business success, depending on goals and budget.

Business News

San Francisco's Train System Is Still Run on Floppy Disks. It May Finally Get an Upgrade.

Officials approve a $212 million plan to replace its wildly outdated train control system.