Basil O’Hagan is the founder of both O’Hagan’s and The Brazen Head. Today, he runs Basil O’Hagan Marketing, which serves chains, independent operations and small family businesses, pinpointing and overcoming problems through proven neighbourhood marketing solutions.
Customer service is no longer a differentiator. Every business makes the same promises, and everyone says that they put their customers first. But do you? Here are three ways to up your customer-centric game.