How Retailers Are Using Technology to Transform the Product Returns Process into a Customer-Centric Advantage
As return rates escalate, the implementation of smart returns technology emerges as a vital strategy, offering a seamless, eco-friendly solution that enhances customer satisfaction while reducing costs and fostering a greener retail landscape.
Shoppers Will Return $900 Billion Worth of Merchandise This Year, and This Is the No. 1 Reason They Send Back Their Purchases
The uptick in returns is a 2.3% increase from last year.
Target and Walmart may be on an Amazon-like path when it comes to returns.
Being influenced by 1-year's return can cost you a lot if that is all you look at
The year 2019 will see the industry burgeoning by leaps and bound
Here are seven tips for making return processing smarter, more efficient and cost-effective.
Online businesses must plan for returns as a pillar of their brand's larger customer experience.
No longer seen as a cost of doing business, product returns are a real threat to the bottom line of all retailers.
The extensive data on e-tail purchase patterns doesn't lie.
When a Zulilly shopper wanted to return a winter coat, she got an answer she didn't expect.
One way to give customers a special perk they will remember is to pay the return freight for undesired goods.
'You always hear the phrase that any PR is good PR. What we learned is that's not always the case,' the athletic clothing company's CFO admitted.
Shift your attentions to shoppers' moods and needs to move product and increase revenue.
Setting up a separate return line and training employees can increase customer satisfaction and lessen headaches for your staff in the post-holiday season.