Shoppers Will Return $900 Billion Worth of Merchandise This Year, and This Is the No. 1 Reason They Send Back Their Purchases
The uptick in returns is a 2.3% increase from last year.
Major Retailers Are Considering Dramatic Return-Policy Changes
Target and Walmart may be on an Amazon-like path when it comes to returns.
Why Looking at 1-year's Investment Returns Can Misguide You
Being influenced by 1-year's return can cost you a lot if that is all you look at
Why E-commerce Is Poised for Extraordinary Returns in APAC
The year 2019 will see the industry burgeoning by leaps and bound
Don't Let Product Returns Eat Into Your Online Profits This Holiday Season
Here are seven tips for making return processing smarter, more efficient and cost-effective.
4 Things to Know About Ecommerce Returns to Minimize Lost Profits and Keep Customers Happy
How do you know what's the right return policy for your online business?
The Secret to Long-Term Customer Loyalty Is an Easy Return Policy
Online businesses must plan for returns as a pillar of their brand's larger customer experience.
5 Easy Strategies to Prevent Costly Retail Returns
No longer seen as a cost of doing business, product returns are a real threat to the bottom line of all retailers.
5 Things Ecommerce Customers Actually Want From Your Store
The extensive data on e-tail purchase patterns doesn't lie.
This Surprising Customer Service Exchange Has Gone Viral
When a Zulilly shopper wanted to return a winter coat, she got an answer she didn't expect.
4 Things Shoppers Want in an Online Retailer's Return Policy (Infographic)
One way to give customers a special perk they will remember is to pay the return freight for undesired goods.
Lululemon Messes Up... Again
'You always hear the phrase that any PR is good PR. What we learned is that's not always the case,' the athletic clothing company's CFO admitted.
Know Your Shopper to Boost Post-Holiday Sales
Shift your attentions to shoppers' moods and needs to move product and increase revenue.
5 Secrets to Painless Returns
Setting up a separate return line and training employees can increase customer satisfaction and lessen headaches for your staff in the post-holiday season.
Why Stellar Customer Service Is Key to Building Your Online Brand
If you and your employees truly believe the customer is always right, you can build one heck of a successful brand using social media.