5 Easy Strategies to Prevent Costly Retail Returns
No longer seen as a cost of doing business, product returns are a real threat to the bottom line of all retailers.
5 Things Ecommerce Customers Actually Want From Your Store
The extensive data on e-tail purchase patterns doesn't lie.
This Surprising Customer Service Exchange Has Gone Viral
When a Zulilly shopper wanted to return a winter coat, she got an answer she didn't expect.
4 Things Shoppers Want in an Online Retailer's Return Policy (Infographic)
One way to give customers a special perk they will remember is to pay the return freight for undesired goods.
Why Stellar Customer Service Is Key to Building Your Online Brand
If you and your employees truly believe the customer is always right, you can build one heck of a successful brand using social media.
6 Steps to a Return Policy That Will Score You More Sales
When REI recently changed its 'no questions asked' return policy to a year limit, people started debating the best approach. Here are six steps to get the most out of your policy.
4 Ways to Improve Your Ecommerce Customer-Return Policy
For many ecommerce companies, customer-return policies can be just as important as the price or the product.