Return Policy
The Holiday Return Surge Ruins Our Planet — Make These Small Changes to Create a More Sustainable (and Profitable) Business.
As the holiday season winds down, retailers are bracing for an inevitable surge in product returns. Optimizing the returns process can lead to both business growth and sustainable action, transforming waste into a net new value stream.
Costco's Return Policy Was Put to the Test When a Couple Brought in a 5-Year-Old Mattress: 'I Was So Nervous'
They wheeled in a $500, five-year-old queen mattress with high hopes and no receipt — and TikTok is loving it.
A Woman Is Going Viral for Returning Her Couch to Costco 2 Years After Buying It: 'We Just Don't Like the Color Anymore.'
The clip has been viewed more than two million times on TikTok.
'Free Returns' Policies Are Coming to an End — Replaced By This Other Approach That Could Divide Consumers
Major retailers are getting creative to mitigate profit losses.
How to Make Your Customers (and Employees) Love Returns This Holiday Season
Holiday returns are dreaded by businesses and customers alike, here's how to make the process better for everyone.
Want to Become a Truly Customer-Centric Organization? Take These 5 Transformational Steps Now
If you're taking the initiative to be more customer-centric, these five points from the perspective of a customer service consultant will get you well on your way — while keeping you from making unnecessary detours along the way.
How Retailers Are Using Technology to Transform the Product Returns Process into a Customer-Centric Advantage
As return rates escalate, the implementation of smart returns technology emerges as a vital strategy, offering a seamless, eco-friendly solution that enhances customer satisfaction while reducing costs and fostering a greener retail landscape.
Shoppers Will Return $900 Billion Worth of Merchandise This Year, and This Is the No. 1 Reason They Send Back Their Purchases
The uptick in returns is a 2.3% increase from last year.
Major Retailers Are Considering Dramatic Return-Policy Changes
Target and Walmart may be on an Amazon-like path when it comes to returns.
Why Looking at 1-year's Investment Returns Can Misguide You
Being influenced by 1-year's return can cost you a lot if that is all you look at
Why E-commerce Is Poised for Extraordinary Returns in APAC
The year 2019 will see the industry burgeoning by leaps and bound
Don't Let Product Returns Eat Into Your Online Profits This Holiday Season
Here are seven tips for making return processing smarter, more efficient and cost-effective.
4 Things to Know About Ecommerce Returns to Minimize Lost Profits and Keep Customers Happy
How do you know what's the right return policy for your online business?
The Secret to Long-Term Customer Loyalty Is an Easy Return Policy
Online businesses must plan for returns as a pillar of their brand's larger customer experience.
5 Easy Strategies to Prevent Costly Retail Returns
No longer seen as a cost of doing business, product returns are a real threat to the bottom line of all retailers.