Return Policy

5 Easy Strategies to Prevent Costly Retail Returns

No longer seen as a cost of doing business, product returns are a real threat to the bottom line of all retailers.

Peter Sobotta

· 3 min read

5 Things Ecommerce Customers Actually Want From Your Store

The extensive data on e-tail purchase patterns doesn't lie.

Matthew Toren

· 8 min read

This Surprising Customer Service Exchange Has Gone Viral

When a Zulilly shopper wanted to return a winter coat, she got an answer she didn't expect.

Carly Okyle

· 2 min read

4 Things Shoppers Want in an Online Retailer's Return Policy (Infographic)

One way to give customers a special perk they will remember is to pay the return freight for undesired goods.

Harry Whitehouse

· 4 min read

Lululemon Messes Up... Again

'You always hear the phrase that any PR is good PR. What we learned is that's not always the case,' the athletic clothing company's CFO admitted.

Laura Entis

· 3 min read

Know Your Shopper to Boost Post-Holiday Sales

Shift your attentions to shoppers' moods and needs to move product and increase revenue.

Wensdy Von Buskirk

· 3 min read

5 Secrets to Painless Returns

Setting up a separate return line and training employees can increase customer satisfaction and lessen headaches for your staff in the post-holiday season.

Jennifer Goforth Gregory

· 4 min read

Why Stellar Customer Service Is Key to Building Your Online Brand

If you and your employees truly believe the customer is always right, you can build one heck of a successful brand using social media.

Scott Levy

· 5 min read

6 Steps to a Return Policy That Will Score You More Sales

When REI recently changed its 'no questions asked' return policy to a year limit, people started debating the best approach. Here are six steps to get the most out of your policy.

Grant Cardone

· 5 min read

4 Ways to Improve Your Ecommerce Customer-Return Policy

For many ecommerce companies, customer-return policies can be just as important as the price or the product.

Jane Porter

· 4 min read

Forget Boxing Day. Plan for 'Returns Day' Jan. 3

These tips will help you minimize business disruptions and keep the customer satisfied.

Carol Tice

· 5 min read

Don't Make These Return Policy Mistakes

Three small-business owners share their biggest policy pitfalls and how they fixed them.

Lisa Girard

· 5 min read