Get All Access for $5/mo

Costco's Return Policy Was Put to the Test When a Couple Brought in a 5-Year-Old Mattress: 'I Was So Nervous' They wheeled in a $500, five-year-old queen mattress with high hopes and no receipt — and TikTok is loving it.

By Sherin Shibu Edited by Melissa Malamut

Key Takeaways

  • A woman and her partner returned a five-year-old queen mattress to Costco.
  • Costco accepted it and they used the refund to contribute to the purchase of a new king mattress.
  • Costco's return policy states that the company "will refund your purchase price" with a few exceptions.

A woman returned a $499.99 queen mattress to Costco five years after buying it, without a receipt — and Costco accepted the mattress under its generous return policy.

In a TikTok liked almost 20,000 times, @purrfectreads showed how she and her partner wheeled their five-year-old mattress to Costco's return center and received $414.95 back in a Costco gift card. Even though they didn't have a receipt, Costco looked up the purchase on their account and found it in their account history.

Related: A Woman Is Going Viral for Returning Her Couch to Costco 2 Years After Buying It: 'We Just Don't Like the Color Anymore.'

The couple said that the mattress was uncomfortable and sunk too much as their reasons for bringing it back.

"I was so nervous," @purrfectreads wrote.

@purrfectreads Desperate times comes for desperate measures ? we decided to try the theory on can you return stuff thats been more than couple years at costco and without a receipt and well it work ? #costcotiktok #costcoreturn#costco #kingbed #noshame #savingmoney ♬ HOOLIGANG - Joey Valence & Brae

The couple used the refund to buy a new king mattress. They ended up paying $300 for a king bed on top of the gift cards.

This TikToker isn't the first to return a product to Costco years after buying it, and also not the first to go viral.

In January, Costco member Jackie Nguyen shared with over two million viewers that she returned a couch she had owned for two and a half years to Costco — without a receipt. She got a full refund for the couch.

Related: Costco Increases Membership Fees Days After Announcing Hourly Employees Are Getting a Raise

Costco's return policy states that the company "will refund your purchase price" with a few exceptions on products like electronics, diamonds, gold bars, and gift cards.

That's not to say that Costco doesn't have consequences for years-old returns. Members who abuse the return policy could see their membership revoked.

Costco did not immediately respond to Entrepreneur's request for comment.

Sherin Shibu

Entrepreneur Staff

News Reporter

Sherin Shibu is a business news reporter at Entrepreneur.com. She previously worked for PCMag, Business Insider, The Messenger, and ZDNET as a reporter and copyeditor. Her areas of coverage encompass tech, business, strategy, finance, and even space. She is a Columbia University graduate.

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Leadership

Why Your AI Strategy Will Fail Without the Right Talent in Place

Using fractional AI experts through specialized platforms allows companies to access top talent cost-effectively, drive innovation and scale agile strategies for growth.

Science & Technology

Use This Framework to Successfully Integrate AI Into Your Business Operations

Here's how to ensure both innovation and compliance when using AI in your organization.

Business News

Here's What the CPI Report Means for Your Wallet, According to JPMorgan and EY Experts

Most experts agree that there will be another rate cut next week.

Growing a Business

Why Business Owners Should Streamline Their Operations Now for Success in 2025

As the holiday season and year-end approach, business owners face heightened operational demands, from inventory management to spend control. By streamlining these processes and partnering with flexible suppliers, businesses can maintain efficiency, meet customer needs and focus on growth while navigating this busy period.

Productivity

6 Habits That Help Successful People Maximize Their Time

There aren't enough hours in the day, but these tips will make them feel slightly more productive.