United Airlines

Leadership

Be an Example -- 3 Ways to Practice True Leadership

You don't want to be the next United Airlines; instead, take steps to empower employees to behave better by modeling true leadership for them.

5 Lessons Entrepreneurs Can Learn About Preparing for Crisis Communications

Ubiquitous cell phone cameras mean every embarrassing mistake you or an employee makes is made in public.

Killing Bill: The Demise of Bill O'Reilly at Fox News

When one of the most powerful men in media gets fired, it proves that everyone is expendable.

5 Leadership Failures That Contributed to the United Fiasco

Every CEO is vulnerable to United-esque PR disaster when their organizations veer from their core values.

United Airlines Passenger Dragged Off Plane by Airport Employees

Brute force was used to drag a paying passenger off one of its planes on Sunday night.

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Computer Glitch Delays United Airlines Flights

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United Expects $3.1 Billion a Year From No-frills Airfare, Fewer Delays

The third-largest U.S. carrier by passenger traffic also said passenger unit revenue would fall between 6.5 percent and 7.5 percent from a year earlier.
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United Airlines Slapped with $2.75 Million Fine Over Flight Delays

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United Airlines to Serve Free Snacks On All Flights

United now only serves free food on international flights.
Flying

Despite Big Fuel Savings, Airlines Don't Expect Lower Fares

Carriers in the U.S. said they will save millions of dollars in fuel costs, but won't be passing that savings along to passengers.
Travel Businesses

United Airlines, Orbitz in Legal Brawl With 22-Year-Old Travel Entrepreneur

Aktarer Zaman's startup, Skiplagged, aims to popularize 'hidden city' ticketing, in which passengers disembark at their layover destinations.
Learning From Mistakes

'Dear Mr. Human': United Airlines Suffers Another Embarrassing Customer Service Blunder

A customer service letter addressed 'Dear Mr. Human' follows another dispatch last July in which various automated fields had been left completely blank.
Business Travel

This Little Gadget Caused an Epic Airline Passenger Brawl

A United Airlines flight was diverted after using something banned by most airlines: an anti-reclining seat device called the Knee Defender.