United Airlines: Page 3
Be an Example -- 3 Ways to Practice True Leadership
You don't want to be the next United Airlines; instead, take steps to empower employees to behave better by modeling true leadership for them.
5 Lessons Entrepreneurs Can Learn About Preparing for Crisis Communications
Ubiquitous cell phone cameras mean every embarrassing mistake you or an employee makes is made in public.
PR Disasters That Global Companies Found Hard to Deal With
Social media platforms have short-time memories and forget even the most glaring of all embarrassing tales in their rush to move on to the next big story
Killing Bill: The Demise of Bill O'Reilly at Fox News
When one of the most powerful men in media gets fired, it proves that everyone is expendable.
5 Leadership Failures That Contributed to the United Fiasco
Every CEO is vulnerable to United-esque PR disaster when their organizations veer from their core values.
United Airlines Passenger Dragged Off Plane by Airport Employees
Brute force was used to drag a paying passenger off one of its planes on Sunday night.
Should Airplane Overhead Bins Be a 'Right'?
We asked our audience on social media for their thoughts.
Computer Glitch Delays United Airlines Flights
Last year, Delta Air Lines canceled hundreds of flights and delayed many others after a power outage hit its computer systems.
United Expects $3.1 Billion a Year From No-frills Airfare, Fewer Delays
The third-largest U.S. carrier by passenger traffic also said passenger unit revenue would fall between 6.5 percent and 7.5 percent from a year earlier.
United Airlines Slapped with $2.75 Million Fine Over Flight Delays
The second-largest U.S. carrier at times did not return wheelchairs to customers promptly or give them adequate help, according to Department of Transportation.
United Airlines to Serve Free Snacks On All Flights
United now only serves free food on international flights.
United Airlines CEO Abruptly Steps Down Amid Internal Investigation
His replacement has already been named.
Despite Big Fuel Savings, Airlines Don't Expect Lower Fares
Carriers in the U.S. said they will save millions of dollars in fuel costs, but won't be passing that savings along to passengers.
United Airlines, Orbitz in Legal Brawl With 22-Year-Old Travel Entrepreneur
Aktarer Zaman's startup, Skiplagged, aims to popularize 'hidden city' ticketing, in which passengers disembark at their layover destinations.
'Dear Mr. Human': United Airlines Suffers Another Embarrassing Customer Service Blunder
A customer service letter addressed 'Dear Mr. Human' follows another dispatch last July in which various automated fields had been left completely blank.