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Alex Bäcker

Alex Bäcker

Guest Writer / Founder and CEO of QLess

Alex Bäcker is founder and CEO of QLess, a mobile wait-management technology, and serves on the California Institute of Technology’s Information Sciences and Technology Board of Advisors. Bäcker has received a number of distinctions, including the inaugural 40 Under 40 M&A Advisor Recognition Award, the 2013 International Business Awards' Gold Stevie for IT Executive of the Year and Silver Stevie for Innovator of the Year.

Customer Service

Satisfy Customers With These 5 Pointers, Then Expect More Customers

In the age of social media, both positive and negative reviews can spread like wildfire.