David Wagner
Bio
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Latest
A Regulatory Tsunami Is Coming: Are You Prepared?
Compliance will be an increasingly challenging business issue in 2019. Consider the 'Office of Compliance' that Xerox already has to deal with the complexity.
Is Your Customer Support on Life Support?
Revive it with these three principles of outstanding and consistent customer service: culture, data/tools and care.
Do You Know Your Risk of Cyberattack?
Small businesses are a primary target, federal officials warn. Here's how to assess your own risks -- and minimize them.
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