Jay Baer

Jay Baer

Author, Speaker and Founder of Convince & Convert
Jay Baer is an author, a speaker and the founder of Convince & Convert. 
6 Steps for Handling Social Media Complaints Like a Pro
Customer Experience

6 Steps for Handling Social Media Complaints Like a Pro

Learn how to deal with online complaints effectively by remembering a simple acronym.
4 Ways to Boost Customer Advocacy -- Fast
Customer Experience

4 Ways to Boost Customer Advocacy -- Fast

Use awareness and speed to turn social media criticism into a sale.