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Jay Baer

Jay Baer

Guest Writer / Author, Speaker and Founder of Convince & Convert
Jay Baer is an author, a speaker and the founder of Convince & Convert. 

More From Jay Baer

Social Media Marketing

Death by 280 Characters: How to Avoid Viral Social Media Blunders

It takes minimal time for an ill-conceived post to go viral, so don't leave your company's social media strategy to chance. Follow these tips to implement better processes, conduct smarter training an...
Product Reviews

3 Lessons Entrepreneurs Can Take from Hollywood's War on Rotten Tomatoes

No matter how established your company might be, criticism still stings. Instead of plugging your ears and tuning out critics, use reviews as a direct pipeline for feedback.
Customer Engagement

Trigger Your Enthusiasm: What the HBO Hack Says About Customer Delight

By gathering intel and piloting potential talk triggers, entrepreneurs can build awareness and encourage the masses to do the marketing themselves.
Marketing to Millennials

6 Rules for Meeting Millennial Customer Service Expectations

To capture the enormous purchasing power of millennials and Gen Z, you need to shift your style to match the preferences of these young consumers. It's time to drop the phone and take up the social me...
Complaints

6 Steps for Handling Social Media Complaints Like a Pro

Learn how to deal with online complaints effectively by remembering a simple acronym.
Customer Loyalty

4 Ways to Boost Customer Advocacy -- Fast

Use awareness and speed to turn social media criticism into a sale.