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How to Train Your Customer Support Agents To Provide Better Service
Customer service begins and ends with the way your employees treat browsers and buyers. Make sure everyone in your company has a toolkit and playbook to make a terrific impression.
3 Strategies Entrepreneurs Can Incorporate to Build Brand Awareness
Small businesses face an uphill battle when it comes to building brand awareness. Podcasting, influencer marketing and local SEO are all affordable-yet-powerful marketing strategies that can help.
How to Own Your Company's Owned Media And Prevent Others From Stealing It
Creating your own media isn't enough: You need to truly make it your own if you want to stand out.
How Entrepreneurs Can Maximize Networking to Increase Funding
Networking can seem daunting, but every entrepreneur knows its power -- especially when it comes to raising funds.
If You Want to Be an Unforgettable Presenter, Master These 4 Techniques
Here are four ways you can knock your next presentation out of the park, whether you're in person or online.
5 Industries That Need a Customer Experience Overhaul and How They Can Do It
Optimizing the customer experience is one of the hidden keys of long-term growth.
How Entrepreneurs Can Maximize Their Brand Voice Through Video Marketing
Brands need to think creatively when developing their digital strategies.
Selling Online? Here Are 4 Things You Need to Know About SEO.
SEO is the kingmaker in the age of ecommerce. But a sound SEO strategy can do more than help you own keywords.
How Sticking to Their Principles Helped Zappos and Tom's of Maine Step Ahead of Their Competition
A principled approach to why you operate a business can be a massive differentiator for consumers.
4 Things Your Team Manifesto Must Spotlight
Done well, and this mother of all one-pagers can provide direction and inspiration.
Successful Startups Have This One Thing in Common
Here's how you can earn the support your new business needs.
If You're Not Attending Cultural Tentpole Events, You're Missing a Major Source of Buzz
Coachella wasn't just a media stunt in the desert -- it was a gold mine for marketers seeking experiential marketing ideas. Jump-start your event planning by exploring the many ways companies got Coachella right.
How to Empower Your Employees to Do Their Best Work
Enabling your employees to do their best work begins with giving it meaning.
How These Minority Founders Got Tech Execs to Put Their Money Where Their Mouths Are
Tech executives happily pay lip service to diversity, but precious few financially support underprivileged groups.
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