![](https://assets.entrepreneur.com/content/1x1/300/20180410185353-Qualtrics-LukeWilliams-HeadCX-2017-09-1-crop111113.jpeg?format=pjeg&auto=webp&width=240&height=240&crop=1:1)
Luke Williams
Bio
publications; he was co-author of a Harvard Business School case study.
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