Polly Schneider Traylor

If you're sailing your boat without a rudder, you're going to lose control when the water gets rough. A growing business needs a sound operations plan to survive.

Companies are turning to social media as the next frontier for advertising -- and even small businesses can afford to get in on the action.

In our piece on hot tech trends, we explained the cloud, crowdsourcing and other tricky terms. Now, we tackle those big concept buzzwords that likely get thrown around your office.

Do you want to know, once and for all, what the cloud is? Here's our take on those technology terms you keep hearing, but may not quite understand.

The well-known philosophy for pleasing customers and growing sales makes sense even for small businesses.

The trick to a successful e-commerce site is making transactions easy and enjoyable for customers.