Founder and CEO, RepUp
Pranjal Prashar is the Founder and CEO of RepUp, a Gurgaon-based Customer Experience Management company powered by a SaaS platform, for the hospitality industry. The company aims to improve the online reputation of hotels by increasing customer satisfaction across the value chain - before arrival, on premises and post stay.
How Can Hospitality Brands Maintain Brand Stability
Herein lies the most important lesson – trends will come and go but exceptional service standards will never go out of style.