Rich Pearson

Rich Pearson

SVP, Marketing & Categories, Upwork

As senior vice president of Upwork, Rich Pearson leads the marketing and categories teams. Upwork is headquartered in Mountain View, Calif., with offices in San Francisco and Oslo, Norway.

7 Considerations for Finding Your Ideal Customer-Support Structure
Customer Experience

7 Considerations for Finding Your Ideal Customer-Support Structure

Define your customer's 'delight,' meaning that person's perfect support experience.