Rich Pearson

Rich Pearson

Guest Writer / SVP, Marketing & Categories, Upwork

As senior vice president of Upwork, Rich Pearson leads the marketing and categories teams. Upwork is headquartered in Mountain View, Calif., with offices in San Francisco and Oslo, Norway.

Customer Service

7 Considerations for Finding Your Ideal Customer-Support Structure

Define your customer's 'delight,' meaning that person's perfect support experience.
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