About Ryan Nichols
Ryan Nichols is the general manager of Zendesk Talk, call center software for more personal and productive phone support conversations. His background includes SAP, Intuit, McKinsey and the Stanford Graduate School of Business.
More From Ryan Nichols
Innovation Now
Why Alexa Will Soon Be Handling Customer Support Calls -- and What Businesses Should Do to Prepare
Voice computers will fix what's broken about phone support without losing the most powerful communication tool ever invented -- the human voice.