SVP & GM, Gainsight Essentials, Gainsight
Good news seems to be a scarce commodity for most SaaS companies these days, but it is still very possible to grow a healthy, durable-growth business. Here's how to do it.
Simplicity is undoubtedly worth fighting for — because once it gets away, many other things (including your customers) are likely to follow.
If Netflix focuses on the core pillars of subscriptions (customer focus, continuous innovation and big data), it can return to its ascendant status.