Scott Straub
Bio
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Latest
How to Do Good With Your Data and Harness Analytics to Serve Underserved Populations
Identifying and aiding underserved populations is a crucial task for public sector agencies. Executives can best serve these individuals by leveraging the right data and designing effective outreach campaigns.
How to Combat Robocalls and Scammers With Anti-Call Technology
We're still far from eliminating scam calls, but we're adding new tools and standards. Only by adopting new technologies can call centers rebuild trust and confidence with the people they serve.
Yes, You Are Getting Scammed. How to Combat Fraud and Increase Efficiency
Fraud always has been and always will be. When it comes to the public sector, the customer is an entire nation of people — and everyone deserves a better identity-proofing experience.
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