About Shankar Ganesh
Shankar Ganesh leads public relations at Freshdesk, a developer of customer-support software. When he's not writing something, he's probably tweeting about his thoughts about technology or playing with the latest app he found on Product Hunt.
More From Shankar Ganesh
Thousands of new orders can strain the response to inquiries. Deflect challenging situations and demanding callers by planning ahead.
A small company can get by with one account but large-scale enterprises would be wise to branch out.