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Shankar Ganesh

Shankar Ganesh

Guest Writer / Freshdesk Publicist

Shankar Ganesh leads public relations at Freshdesk, a developer of customer-support software. When he's not writing something, he's probably tweeting about his thoughts about technology or playing with the latest app he found on Product Hunt.

Customer Service

5 Strategies to Triumph in Customer Support Over the Holiday Season

Thousands of new orders can strain the response to inquiries. Deflect challenging situations and demanding callers by planning ahead.
Customer Service

Right-Sizing the Twitter Support Strategy for a Business

A small company can get by with one account but large-scale enterprises would be wise to branch out.