Shaun Belding

Shaun Belding

CEO, The Belding Group of Companies

Shaun Belding is the author of six books, including The Journey to WOW! He is is CEO of The Belding Group of Companies, a global leadership and customer-service training company and consultancy. He speaks globally on topics of customer experience, leadership and positive workplace cultures.

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How Leaders Can Help Prevent Emotional Exhaustion at Work

Are you or your employees short-circuiting? Here's what leaders can do.

We Need to Stop Sucking at Customer Service

There is always room for improvement at meeting consumer needs.

Your Customers Have Questions. But Are You Actually Listening?

One CEO this contributor knows spends two weeks a year in his company's call center, talking to customers directly.

The $62 Billion Reason to Improve Your Customer Experience

There's a huge payoff to having a culture focused on outstanding customer experience. To get there, you need to do these four things.

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