Shaun Belding
Bio
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Latest
How Leaders Can Help Prevent Emotional Exhaustion at Work
Are you or your employees short-circuiting? Here's what leaders can do.
How to End the Nastiness Epidemic That's Plaguing Customer Service
Companies can no longer ignore the harm it can do to their bottom line.
We Need to Stop Sucking at Customer Service
There is always room for improvement at meeting consumer needs.
Your Customers Have Questions. But Are You Actually Listening?
One CEO this contributor knows spends two weeks a year in his company's call center, talking to customers directly.
The $62 Billion Reason to Improve Your Customer Experience
There's a huge payoff to having a culture focused on outstanding customer experience. To get there, you need to do these four things.
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