About Shaun Belding
Shaun Belding is the author of six books, including The Journey to WOW! He is is CEO of The Belding Group of Companies, a global leadership and customer service training company and consultancy. He speaks globally on topics of customer experience, leadership and positive workplace cultures.
More From Shaun Belding
One CEO this contributor knows spends two weeks a year in his company's call center, talking to customers directly.
There's a huge payoff to having a culture focused on outstanding customer experience. To get there, you need to do these four things.