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Shaun Belding

Shaun Belding

Guest Writer
CEO, The Belding Group of Companies

About Shaun Belding

Shaun Belding is an expert on customer experience and a bestselling author of six books, including The Journey to WOW. Belding is CEO of The Belding Group, a global customer experience consulting and customer service training company.

More From Shaun Belding

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One CEO this contributor knows spends two weeks a year in his company's call center, talking to customers directly.
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There's a huge payoff to having a culture focused on outstanding customer experience. To get there, you need to do these four things.