About Shaun Belding
Shaun Belding is the author of six books, including The Journey to WOW! He is is CEO of The Belding Group of Companies, a global leadership and customer-service training company and consultancy. He speaks globally on topics of customer experience, leadership and positive workplace cultures.
More From Shaun Belding
Are you or your employees short-circuiting? Here's what leaders can do.
News and Trends
Companies can no longer ignore the harm it can do to their bottom line.
One CEO this contributor knows spends two weeks a year in his company's call center, talking to customers directly.
There's a huge payoff to having a culture focused on outstanding customer experience. To get there, you need to do these four things.