Sona Jepsen is responsible for the inhouse-to-outsource sales program at FIS. Her team empowers FIS’s clients with the knowledge, expertise and results of moving their technology needs to FIS, where those clients enjoy higher security and greater business efficiency.
About Sona Jepsen
More From Sona Jepsen
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You've heard of a "sales funnel." But what about a "recruitment funnel"? It can help you make "diversity" much more than just a buzzword.
By living the day-to-day life of your clients, you can glean insights that are impossible to see from your side of the aisle.
Most companies, through the guise of measuring diversity, are actually measuring only representation, because they're only counting heads.
In one case, women employees from the Middle East were avoiding eye contact -- a case of cultural nuances that could have ended disastrously.