About Susan McReynolds
Susan McReynolds is retail strategy manager for CenturyLink. In that role, she works with customers, analysts and industry leaders to keep a pulse on the IT trends and challenges facing today’s omnichannel retailers.
More From Susan McReynolds
Retail Businesses
3 Lessons We Can Learn From Watching Amazon Set the Pace of Change
Retail is embroiled in a fierce technology battle. Be aware that one of those lessons is 'Complacency is a killer.'