How to Keep Rocking on Customer Service For all businesses, a happy customer is the biggest asset

By Entrepreneur India Staff

Opinions expressed by Entrepreneur contributors are their own.

You're reading Entrepreneur India, an international franchise of Entrepreneur Media.

Shutterstock.com

There is no guarantee that you will hit-off well with your customers even if your idea is brilliant.

And even after early impetus, as the business grows, often you need to bring in changes keeping in mind your customer's requirements and satisfaction.

For all businesses, a happy customer is the biggest asset. We spoke with some entrepreneurs who shared how their customers' reviews helped them usher in pivotal changes in their businesses.

A CREDIBLE SOLUTION

As a business model, we provide help at home. Initially, we would take the entire money as an advance and then send the domestic helpers. But after booking for the helpers, we incurred several last minute cancellations. Also, the customers too weren't happy with our services, as fleeting domestic helpers do not carry credibility. Then, we came across a fruitful suggestion from a customer where he wanted us to charge a token booking amount at the beginning and remaining amount to be paid after five days. Today, we have 35 per cent repeat customers.

- Andrew, Founder and CEO, My Chores

BREAKING IT DOWN

While delivering a dining table at a customer's place, we could not take it up, as the stairs were too narrow to climb. The delivery boys tried bending it in different directions but in vain. Seeing this, the customer suggested – "Can't you add to your selection something that folds?" Today, we manufacture all our products in smaller pieces and assemble them later. For example, a bed comes in eight pieces, put together in a box as big as a television set. A dining table comes in 12 pieces with legs and head manufactured separately. We've inculcated this as a procurement policy and it has significantly reduced the cancellation rate.

- Shubham Jain, CEO, GrabOnRent

BOXING THE DELIVERY

My delivery boys would bring the juices at the customer's doorstep by 7.30 am; the idea was to deliver those fresh. However, the customers often sent us feedback that they don't wish to be disturbed early in the morning. After intensive brainstorming, my team designed a wooden box, which could be stuck on the door. The delivery boy would put the bottle into the box and the customers would clear it at their convenience. This saved time for my delivery boys too.

- Vishal Goel, Founder and CEO, Sapfresh

Wavy Line

Related Topics

Branding

How I Made Money From My Book Without Selling a Single Copy

Did you know you can make money with a book without selling copies? Here's exactly how I did it.

News and Trends

KL Rahul Invests In Sequoia-Backed Hyugalife.com

KL Rahul, who is currently recovering from a sports injury has joined hands with HyugaLife.com to inspire every Indian to be their healthiest and best self with its all-encompassing platform

Money & Finance

What Is Annual Income? Here's How to Calculate It.

Want to know how much money your business or personal budget brings in each year? Discover how to calculate annual income in this detailed guide.

Business Plans

How to Change Careers: A Step-by-Step Guide

Want to make a career change without compromising your finances or future? Check out this step-by-step guide on how to change careers to learn more.

Science & Technology

She's Been Coding Since Age 7 and Presented Her Life-Saving App to Tim Cook Last Year. Now 17, She's on Track to Solve Even Bigger Problems.

Angelina Tsuboi, a full-stack mobile and web developer who also happens to be a pilot, has always been solution-oriented.

Money & Finance

3 Ways to Create Multiple (Big) Streams of Income

Here are three ways to create multiple streams of income. These strategies require effort and resources but offer significant financial potential.