
Jennifer de Mata
Founder and MD: Strata-g Labour Solutions
Latest
Compassion In The Workplace Achieves Better Results Than Discipline
Management should consider being compassionate when dealing with employees and not too quick to institute disciplinary action under certain circumstances. Here's how to tell the difference.
Don't Promise Service Excellence If You Can't Deliver It
In a world characterised by fierce competition for market share, the quality of the services an organisation provides is often its only differentiating factor. The truth is, while most organisations preach service excellence, few deliver it.
More Authors You Might Like
-
Micah Solomon
Customer Service Transformation Expert
-
Eric Samson
Founder of Group8A
-
Entrepreneur Store
Entrepreneur Store
-
Bryan Lovgren
Co-Founder of TrustaFact
-
Emily Rella
Senior News Writer
-
Jacqueline Whitmore
Author, Business Etiquette Expert and Founder of The Protocol School of Palm Beach
-
Dan Bova
VP of Special Projects