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The Importance of Authentic Passion in Business
For Matthew Wong, Co-Founder and CEO of Tea and Milk in NYC, channeling passion into creativity is a core operating principle.
Creating a Community with Relatability and Reliability
When it comes to addiction and mental health counseling, the responsibilities go far beyond running a successful business.
Celebrating the Inspiring and Resilient Stories of AAPI Business Owners
May is Asian Pacific American Heritage Month, and this month, we're highlighting the stories of Asian business owners and how their culture has impacted their business owner experience
Striking the Perfect Balance: Cultural Integrity and Customer Expectations
Maintaining cultural integrity while meeting customer expectations is not easy - it takes work and dedication. Learn how you can strike the balance in this week's episode.
Delivering High-Quality Experiences Under Pressure
Some industries have higher stakes than others. As someone who deals with the pressure of such a high stakes business - in addition to all of the other elements that go into running a successful operation - Nahuel Hilal, owner of Iris Tattoo, has plenty of insights to share.
Take a Walk in Your Customer's Shoes
From a customer's first interaction on the website, to the class itself, owner and founder, Lindsey Kaalberg, put extreme thought and care into building a memorable experience.
Taking Your In-Person Experience into the Digital World
Shawn Walchef, Owner of Cali BBQ & Founder of Cali BBQ Media, talks about what Digital Hospitality is, why it's so important and what steps business owners can take to implement an effective digital strategy.
Hire Slow, Fire Fast
The Candle Pour's Misty & Dennis Akers share their expertise and help business owners with how they might want to think about staffing and why who you hire is essential to creating an unforgettable experience.
How Supporting Local Businesses and Philanthropic Causes Helped This Business Owner Find Success
This week we speak to Angela Shen, owner and founder of Savor Seattle, about conscious consumerism, customer service and knowing your limits.
When Thinking Outside the Box Pays Off
This week we talk with Amanda Scotese, owner and founder of Chicago Detours - a touring company that is always pushing the limits of what is expected to create an unforgettable - and more importantly, irreplicable - experience for their customers.
Using Pies as the Vessel for Important Conversations
When you create a business for the community, it's the community that can make you successful-even when you open during a pandemic.
Creating and Inspiring Confidence Through a Business Model
Building a business where people go to feel inspired and confident is much easier said than done. Replicating and franchising that concept, all while making the important things stick, is even harder.