Behind The Review

Infusing Family Recipes with Innovative Dining

Chef Jason Helfer has created an employee culture at his family restaurant, Peasant Village, that shines through in the elevated customer service they provide.

By Women, For Women: A Space To Build Your Career

With the goal of supporting women in their career journeys, Cate Luzio founded Luminary, a professional education and networking platform.

San Angelo is Sweet on This Unique Donut Shop

Ash Cordona never thought he'd own a donut shop, after years in trucking and transportation, but when an opportunity to buy Donutopia fell into their laps, he and his wife Sophea jumped at the chance to own a small business.

Leveraging Technology for a Better Consumer Experience

Technology can be a tricky thing for a small business. Used correctly, technology can increase revenue and streamline operations.

Great Customer Service is Always On Tap at San Angelo Brewpub

Brandon Gardner has a long history in customer service, so it made perfect sense to use that expertise when he bought SoCo Taphouse in San Angelo, Texas in 2015.

Using Customer Behavior to Maximize Your Online Presence

We know that digital presence is a critical part of business strategy, but how can business owners and marketing managers ensure that their plans are effective?

The Beauty of Patiently Developing Brand Awareness

Business owner Kristin Near's successful strategy has sparked stellar customer referrals and online reviews, keeping her in business for eight years and counting.

Business Owners Make a Strong Case for Responding to Online Reviews

In this episode, hear from several business owners about how they use online reviews to strengthen their business practices, boost morale, and encourage customers to return again and again.

Putting Mental Health On The Table with Skull and Cakebones

For most business owners, your business is you—and you are your business. With identities intertwined in business plans and goals, setting boundaries between your work and personal life is a challenge.

Duran's is the Best Prescription for a New Mexican Food Craving

Duran Central Pharmacy has been around more than 80 years, but it's more than just a place to pick up a prescription.

Building an Emotionally-Invested Customer Base

Combining his passions for dogs and art, Josh White has created a unique dog grooming salon that keeps customers coming back

Building Competency as a Boss While Growing a Business

From the physical environment to interactions with employees, the Uncommon Closet experience is intentionally inclusive. Business-owner Korri has created a tailoring shop that is welcoming to all.