Behind The Review: Page 8
Mastering the Art of Customer Service
Vadim Nayman, owner of Bagel Master, shares how he believes he can solve any problem without saying no to his customers. He also shares the inside scoop on using social media to stay top of mind.
Using Reviews to Unlock Your Competitive Advantage
Jeff Toiste, author, consultant and trainer, shares ways that business owners can glean insights and learnings from their online reviews, as well as best practices for responding and engaging with reviews.
Creating the Perfect Pizza Experience
Perfect Pizza's Tashia Robinson shares the elements-consistency, customer service, and community- that make her franchise a success.
Getting Back in Touch With Customers
Keene Addington shares his journey from selling his established restaurant chain to returning to his restaurateur roots by founding Tortoise Supper Club, a family-owned restaurant located in downtown Chicago.
Manifesting Growth
Viviana Langhoff, owner and fine jewelry designer of Adornment and Theory, outlines her business's expansion process.
Checking in With Your Crew and Customers
This week we speak to Rey Alaniz, third generation roofer and franchise owner of Eagle Eye Contracting Services, on what it takes to get repeat business from customers.
Creating Consistency by Putting Employee Culture First
Aligned Modern Health's prescription for success helps businesses stay on top
A Fitness Community Rooted in Experience and Education
Amanda Volker and Juan Martinez opened their own strength training gym and nutrition business with a focus on giving back to the military members and first responders in their community.
The Playbook to Negative Reviews
Nic Faitos, Owner of Starbright Floral Design, shares his approach to critical reviews.
Creating an Out-of-This-World Experience
The Cell Theatre's Kira Simring and Jonah Levey explain how they operate a successful, creative space and showroom in New York City while staying safe during the pandemic.
Finding a Community Need and Creating the Solution
A great business idea solves a hole in the marketplace, creating something that solves a problem that no one had previously been able to solve. That is what Shelly Walker, owner of Fairmount Bicycles in Philly did - and it paid off.
The Importance of Learning from the Competition
Uncovering why you want to start a business or what kind of business you want to start can be as easy as finding something you enjoy and not wanting that to end.
The Solo Entrepreneur Experience
Victoria Gasparro, owner of The Party Nail, shares what it means to not only own a business but to also be the business.
A Business Built on a Foundation of Value and Trust
Tim Lo, co-founder of career counseling service, Your Next Jump, knows that developing trust, right off the bat, is essential and his entire business is built off of that foundation.
The Importance of Authentic Passion in Business
For Matthew Wong, Co-Founder and CEO of Tea and Milk in NYC, channeling passion into creativity is a core operating principle.