Customer Experience

News and Articles About Customer Experience

Use Tradition and Ritual to Thrive In the Experience Economy
Customer Experience

Use Tradition and Ritual to Thrive In the Experience Economy

Smart design and new technology fuse to deliver what customers really want: a connection that resonates with the power of memory.
Allen Han
7 Science-Backed Strategies for Dealing With Angry Customers
Customer Relationship Management

7 Science-Backed Strategies for Dealing With Angry Customers

De-escalating a tense situation starts with understanding your own emotions and how to maintain an inner calm.
Tobi Abdulgafar
Future Technology Will Bring Terrifying Prospects You Can Innovate Against
Technology

Future Technology Will Bring Terrifying Prospects You Can Innovate Against

The way the world works is changing, which raises both questions and opportunities.
Lydia Belanger
These 3 Essentials Can Save You From Being Crushed by Ecommerce Giants
Ecommerce

These 3 Essentials Can Save You From Being Crushed by Ecommerce Giants

In the battle against retail Goliaths, smaller shops can inspire loyalty by building relationships that center on value, not price.
Phil Barrett
What I Learned Dining at Eatsa, an Automat Restaurant for Today's World
Technology

What I Learned Dining at Eatsa, an Automat Restaurant for Today's World

Human interaction is optional, but that didn't make the experience any less human.
Lydia Belanger
Amazon's Brick-and-Mortar Bookstore Is Coming to New York
Amazon

Amazon's Brick-and-Mortar Bookstore Is Coming to New York

Though the company built its name on ecommerce, Amazon's expanding chain of stores is a sign that it understands the value of a physical presence.
Nina Zipkin
Your Success Is My Success: How to Build Thriving Client-Vendor Relationships
Customer Relationship Management

Your Success Is My Success: How to Build Thriving Client-Vendor Relationships

Here are three steps you can take to make mutual success more than an aspiration.
Kuty Shalev
5 Tips to Enhance Business Productivity This Holiday Season
Holidays

5 Tips to Enhance Business Productivity This Holiday Season

It can be the most wonderful time of the year if you plan accordingly.
Richard Agu
5 Steps to Bring Users Back to Your App
push notifications

5 Steps to Bring Users Back to Your App

Smartphone users have short attention spans, but with the right reminders in the right place, they don't have to stay "gone" forever
Q Manning
4 Powerful Strategies to Guide Your Buyers Through the Purchase Cycle
Shopping Carts

4 Powerful Strategies to Guide Your Buyers Through the Purchase Cycle

Did you ever think about the role UX and web design play in curbing your shopping-cart abandonment dilemma?
Ayodeji Onibalusi
Why Listening to Your Customers Isn't Enough
Entrepreneur Network

Why Listening to Your Customers Isn't Enough

Danielle Galmore, managing director at Workspring, discusses the importance of human connection in business.
6 Infallible Sales Strategies for Beating Even the Toughest Competition
Sales Strategies

6 Infallible Sales Strategies for Beating Even the Toughest Competition

Project confidence that your offer meets a client's needs -- and be sure you can back it up.
Ayodeji Onibalusi