Customer Experience

One-on-One Consulting Is the Future of the Beauty Industry. This Company Creates Spaces for Solo Stylists, and Business Is Booming.

Phenix Salon Suites is anticipating a surge in business from stylists who want more security, safety, and control over their operations.

Delivering High-Quality Experiences Under Pressure

Some industries have higher stakes than others. As someone who deals with the pressure of such a high stakes business - in addition to all of the other elements that go into running a successful operation - Nahuel Hilal, owner of Iris Tattoo, has plenty of insights to share.

Take a Walk in Your Customer's Shoes

From a customer's first interaction on the website, to the class itself, owner and founder, Lindsey Kaalberg, put extreme thought and care into building a memorable experience.

5 Industries That Need a Customer Experience Overhaul and How They Can Do It

Optimizing the customer experience is one of the hidden keys of long-term growth.

Kimberly Zhang

How Technology Can Improve CX for Government Services

In order to ensure citizens get the help they need, the government needs to follow the example of business and start putting their customer experience first.

4 Customer Experience Trends Your Business Needs to Consider

Digital transformation can hold the key to unlocking a personalized customer experience and securing your company's future.

When Thinking Outside the Box Pays Off

This week we talk with Amanda Scotese, owner and founder of Chicago Detours - a touring company that is always pushing the limits of what is expected to create an unforgettable - and more importantly, irreplicable - experience for their customers.

4 Ways to Use AI to Enhance the Customer Experience

Global spending on AI is expected to double by 2024, but consumers won't tolerate a bad CX.

Rashan Dixon

4 Things to Consider Before Involving Customers in the Startup Process

There are risks to talking to customers early, but there can also be benefits.

Scott Newbert

How Data and AI Will Keep Your Customers Happy and Engaged

By working together, data and AI can build a more in-depth, robust customer engagement system for a business.

Chris Porteous

Certainty, Simplicity and Enjoyment: Main Opportunities for Brands Before the End of 2020

Now is the best time to simplify processes and interactions between you and our customers.