Customer Experience

News and Articles About Customer Experience

'Snap' to It: 5 Tips to Improve Your Snapchat Marketing
Snapchat

'Snap' to It: 5 Tips to Improve Your Snapchat Marketing

Don't be fooled by its often silly exterior -- when it comes to marketing, Snapchat is the real deal.
Tony Tie
5 Ways Inbound Sales Teams Can Innovate the Customer Experience
Customer Experience

5 Ways Inbound Sales Teams Can Innovate the Customer Experience

In a world where 70 percent of B2B buying choices are based on how customers rate their treatment, it's crucial that inbound sales teams take ownership of the customer experience early on.
Danny Wong
LinkedIn's Reid Hoffman: To Scale, Do Things That Don't Scale
Masters of Scale

LinkedIn's Reid Hoffman: To Scale, Do Things That Don't Scale

To kick-off the new podcast, 'Masters of Scale,' Reid Hoffman chats with the co-founder of Airbnb, Brian Chesky, on creating the perfect experience for a handful of customers.
Andrea Huspeni
You Sell Experiences Whether You Realize It or Not
Customer Experience

You Sell Experiences Whether You Realize It or Not

Give your customers a stellar experience, and they are yours for life.
Mark Asquith
Use Tradition and Ritual to Thrive In the Experience Economy
Customer Experience

Use Tradition and Ritual to Thrive In the Experience Economy

Smart design and new technology fuse to deliver what customers really want: a connection that resonates with the power of memory.
Allen Han
7 Science-Backed Strategies for Dealing With Angry Customers
Customer Relationship Management

7 Science-Backed Strategies for Dealing With Angry Customers

De-escalating a tense situation starts with understanding your own emotions and how to maintain an inner calm.
Tobi Abdulgafar
Future Technology Will Bring Terrifying Prospects You Can Innovate Against
Technology

Future Technology Will Bring Terrifying Prospects You Can Innovate Against

The way the world works is changing, which raises both questions and opportunities.
Lydia Belanger
These 3 Essentials Can Save You From Being Crushed by Ecommerce Giants
Ecommerce

These 3 Essentials Can Save You From Being Crushed by Ecommerce Giants

In the battle against retail Goliaths, smaller shops can inspire loyalty by building relationships that center on value, not price.
Phil Barrett
What I Learned Dining at Eatsa, an Automat Restaurant for Today's World
Technology

What I Learned Dining at Eatsa, an Automat Restaurant for Today's World

Human interaction is optional, but that didn't make the experience any less human.
Lydia Belanger
Amazon's Brick-and-Mortar Bookstore Is Coming to New York
Amazon

Amazon's Brick-and-Mortar Bookstore Is Coming to New York

Though the company built its name on ecommerce, Amazon's expanding chain of stores is a sign that it understands the value of a physical presence.
Nina Zipkin
Your Success Is My Success: How to Build Thriving Client-Vendor Relationships
Customer Relationship Management

Your Success Is My Success: How to Build Thriving Client-Vendor Relationships

Here are three steps you can take to make mutual success more than an aspiration.
Kuty Shalev
5 Tips to Enhance Business Productivity This Holiday Season
Holidays

5 Tips to Enhance Business Productivity This Holiday Season

It can be the most wonderful time of the year if you plan accordingly.
Richard Agu
OK

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