Customer Experience
News and Articles About Customer Experience
Snapchat
![Tony Tie]()
'Snap' to It: 5 Tips to Improve Your Snapchat Marketing
Don't be fooled by its often silly exterior -- when it comes to marketing, Snapchat is the real deal.
Customer Experience
![Danny Wong]()
5 Ways Inbound Sales Teams Can Innovate the Customer Experience
In a world where 70 percent of B2B buying choices are based on how customers rate their treatment, it's crucial that inbound sales teams take ownership of the customer experience early on.
Masters of Scale
![Andrea Huspeni]()
LinkedIn's Reid Hoffman: To Scale, Do Things That Don't Scale
To kick-off the new podcast, 'Masters of Scale,' Reid Hoffman chats with the co-founder of Airbnb, Brian Chesky, on creating the perfect experience for a handful of customers.
Customer Experience
![Mark Asquith]()
You Sell Experiences Whether You Realize It or Not
Give your customers a stellar experience, and they are yours for life.
Customer Experience
![Allen Han]()
Use Tradition and Ritual to Thrive In the Experience Economy
Smart design and new technology fuse to deliver what customers really want: a connection that resonates with the power of memory.
Customer Relationship Management
![Tobi Abdulgafar]()
7 Science-Backed Strategies for Dealing With Angry Customers
De-escalating a tense situation starts with understanding your own emotions and how to maintain an inner calm.
Technology
![Lydia Belanger]()
Future Technology Will Bring Terrifying Prospects You Can Innovate Against
The way the world works is changing, which raises both questions and opportunities.
User Experience
![Nathan Resnick]()
4 Ways to Make Your Business Website More User-Friendly
Shoot for function, not fashion.
Ecommerce
![Phil Barrett]()
These 3 Essentials Can Save You From Being Crushed by Ecommerce Giants
In the battle against retail Goliaths, smaller shops can inspire loyalty by building relationships that center on value, not price.
Technology
![Lydia Belanger]()
What I Learned Dining at Eatsa, an Automat Restaurant for Today's World
Human interaction is optional, but that didn't make the experience any less human.
Amazon
![Nina Zipkin]()
Amazon's Brick-and-Mortar Bookstore Is Coming to New York
Though the company built its name on ecommerce, Amazon's expanding chain of stores is a sign that it understands the value of a physical presence.
Customer Relationship Management
![Kuty Shalev]()
Your Success Is My Success: How to Build Thriving Client-Vendor Relationships
Here are three steps you can take to make mutual success more than an aspiration.
Entrepreneur Network
![Patrick Bet-David]()
The Difference Between Customer Service and Customer Experience
Your company should be doing both.
Holidays
![Richard Agu]()
5 Tips to Enhance Business Productivity This Holiday Season
It can be the most wonderful time of the year if you plan accordingly.
