Customer Experience

News and Articles About Customer Experience

3 Entrepreneurial Lessons You'll Never Learn In Business School
Customer Experience

3 Entrepreneurial Lessons You'll Never Learn In Business School

Firsthand experiences teach you far more than any textbook.
Maria Haggerty
Why You Should Always Go the Extra Mile
Customer Experience

Why You Should Always Go the Extra Mile

Entrepreneur Network partners Chris Haddon and Jason Balin of REI360 discuss the hidden benefits of providing extra value to customers.
Entrepreneur Staff
7 Traits of Exceptional Leaders In the Age of Customer Feedback
Customer Experience

7 Traits of Exceptional Leaders In the Age of Customer Feedback

Leadership increasingly involves your ability, and willingness, to listen.
Chris Campbell
A Smart Retail Return Policy Is Much More Than Free Shipping
Customer Experience

A Smart Retail Return Policy Is Much More Than Free Shipping

The more retailers can learn about why products get returned, the more they can do to prevent them.
Peter Sobotta
The Only 2 Things You Need for a Company Customers Won't Leave
Customer Experience

The Only 2 Things You Need for a Company Customers Won't Leave

Look for opportunities to provide a standout experience in everything so your customers will not want to look elsewhere.
Jason Forrest
3 Cost-Effective Ways to Increase Brand Awareness
Customer Experience

3 Cost-Effective Ways to Increase Brand Awareness

The most common problem entrepreneurs face is that nobody has heard of them or their business.
Ryan Erskine
The Most Innovative Companies for Families Might Surprise You
Customer Experience

The Most Innovative Companies for Families Might Surprise You

Fatherly's list of the 20 Most Innovative Companies for kids and parents features both the sharing economy and new takes on old favorites.
Lydia Belanger
What Buffer Can Teach Us About Customer Service
Customer Experience

What Buffer Can Teach Us About Customer Service

Now hiring: A Happiness Hero to be the extraordinary gatekeeper of my business.
Raubi Marie Perilli
Tailoring Your Sales Pitch to Your Customer's Personality
Customer Experience

Tailoring Your Sales Pitch to Your Customer's Personality

Once you recognize and tailor your pitch to your customer's dominant type, among the four types, you'll see positive results.
Doug and Polly White
3 Elements of a Better Customer Experience
Customer Experience

3 Elements of a Better Customer Experience

Companies that treat customer service like an afterthought needn't worry -- their competition will take care of the rest.
Scott Horn
To Reduce Costly Retail Returns Start Listening to Your Front Line People
Customer Experience

To Reduce Costly Retail Returns Start Listening to Your Front Line People

Nobody is likelier to have ideas for avoiding customer problems than whoever is solving those problems, face-to-face, with unhappy customers.
Peter Sobotta
Customer Loyalty Is Spelled N-P-S
Customer Experience

Customer Loyalty Is Spelled N-P-S

NPS is a measurement tool that helps businesses gauge how likely customers are to refer others.
Todd Latz
3 Reasons the C-Suite Should Take Employee Disengagement Seriously
Customer Experience

3 Reasons the C-Suite Should Take Employee Disengagement Seriously

Disengaged workers can disintegrate company culture and customer satisfaction.
Harry West
5 Ways Your Agency Can Improve the Client Experience
Customer Experience

5 Ways Your Agency Can Improve the Client Experience

Start with a solid strategy and a plan to identify gaps in service. Push yourself, and be willing to be outside help if needed.
Shayla Price