Customer Experience

News and Articles About Customer Experience

How to Boost Customer Loyalty Using Analytics and Actionable Insights
Customer Experience

How to Boost Customer Loyalty Using Analytics and Actionable Insights

Returns data offers companies priceless insights that improve the customer experience.
Peter Sobotta
Do You Know What Your Customers Want? Are You Sure?
Customer Experience

Do You Know What Your Customers Want? Are You Sure?

Your world revolves around your customers, not the other way around. Treat them like it.
Daniel Newman
5 Tips for Reimagining Yourself in an Era of Digital Darwinism
Customer Experience

5 Tips for Reimagining Yourself in an Era of Digital Darwinism

Learning to do things differently will have a positive impact on your business.
Deep Patel
5 Ways Competition Can Help Your App Succeed
Customer Experience

5 Ways Competition Can Help Your App Succeed

Don't let fear of competitors dampen your launch plan. Instead, use them as case studies to build a better product and company.
Rahul Varshneya
This Company Rakes in Millions and Still Handwrites Thank-Yous Every Day
Customer Experience

This Company Rakes in Millions and Still Handwrites Thank-Yous Every Day

Hunting gear maker Kuiu doesn't sell through retailers in favor of building direct and honest relationships with its customers.
Lydia Belanger
3 Entrepreneurial Lessons You'll Never Learn In Business School
Customer Experience

3 Entrepreneurial Lessons You'll Never Learn In Business School

Firsthand experiences teach you far more than any textbook.
Maria Haggerty
Why You Should Always Go the Extra Mile
Customer Experience

Why You Should Always Go the Extra Mile

Entrepreneur Network partners Chris Haddon and Jason Balin of REI360 discuss the hidden benefits of providing extra value to customers.
7 Traits of Exceptional Leaders In the Age of Customer Feedback
Customer Experience

7 Traits of Exceptional Leaders In the Age of Customer Feedback

Leadership increasingly involves your ability, and willingness, to listen.
Chris Campbell
A Smart Retail Return Policy Is Much More Than Free Shipping
Customer Experience

A Smart Retail Return Policy Is Much More Than Free Shipping

The more retailers can learn about why products get returned, the more they can do to prevent them.
Peter Sobotta
The Only 2 Things You Need for a Company Customers Won't Leave
Customer Experience

The Only 2 Things You Need for a Company Customers Won't Leave

Look for opportunities to provide a standout experience in everything so your customers will not want to look elsewhere.
Jason Forrest
3 Cost-Effective Ways to Increase Brand Awareness
Customer Experience

3 Cost-Effective Ways to Increase Brand Awareness

The most common problem entrepreneurs face is that nobody has heard of them or their business.
Ryan Erskine
The Most Innovative Companies for Families Might Surprise You
Customer Experience

The Most Innovative Companies for Families Might Surprise You

Fatherly's list of the 20 Most Innovative Companies for kids and parents features both the sharing economy and new takes on old favorites.
Lydia Belanger
What Buffer Can Teach Us About Customer Service
Customer Experience

What Buffer Can Teach Us About Customer Service

Now hiring: A Happiness Hero to be the extraordinary gatekeeper of my business.
Raubi Marie Perilli
Tailoring Your Sales Pitch to Your Customer's Personality
Customer Experience

Tailoring Your Sales Pitch to Your Customer's Personality

Once you recognize and tailor your pitch to your customer's dominant type, among the four types, you'll see positive results.
Doug and Polly White