News and Articles About Customer Experience
Don't be fooled by its often silly exterior -- when it comes to marketing, Snapchat is the real deal.
In a world where 70 percent of B2B buying choices are based on how customers rate their treatment, it's crucial that inbound sales teams take ownership of the customer experience early on.
Masters of Scale
To kick-off the new podcast, 'Masters of Scale,' Reid Hoffman chats with the co-founder of Airbnb, Brian Chesky, on creating the perfect experience for a handful of customers.
Give your customers a stellar experience, and they are yours for life.
Smart design and new technology fuse to deliver what customers really want: a connection that resonates with the power of memory.
Customer Relationship Management
De-escalating a tense situation starts with understanding your own emotions and how to maintain an inner calm.
The way the world works is changing, which raises both questions and opportunities.
In the battle against retail Goliaths, smaller shops can inspire loyalty by building relationships that center on value, not price.
Human interaction is optional, but that didn't make the experience any less human.
Though the company built its name on ecommerce, Amazon's expanding chain of stores is a sign that it understands the value of a physical presence.
It can be the most wonderful time of the year if you plan accordingly.
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© 2017 Entrepreneur Media, Inc.