Customer Experience

News and Articles About Customer Experience

What Switching to Lyft Taught Me About Tech's Authenticity Problem
Inspiring Your Team

What Switching to Lyft Taught Me About Tech's Authenticity Problem

It's a mistake to think impersonal efficiency is all that people want from customer service.
Jeremy Swift
American Express Has a Lot to Teach You About Content Marketing
Content Marketing

American Express Has a Lot to Teach You About Content Marketing

Prioritize quality over quantity, stay alert and listen to customers.
Graeme Keeton
Embrace Design Thinking to Create More Relevant Marketing
Business Moving Forward

Embrace Design Thinking to Create More Relevant Marketing

For strategic advantage and breakthrough innovation, build diverse teams that take an empathetic view of the customer experience.
Alexander Handcock
How to Give Your Subscribers an 'Ease of Ordering'
Subscription Businesses

How to Give Your Subscribers an 'Ease of Ordering'

Subscriptions will always require a little input from customers -- at least, until we learn how to read their minds.
Georg Richter
If You're Asking Customers How You Can Help, It's Too Late
Artificial Intelligence

If You're Asking Customers How You Can Help, It's Too Late

Artificial intelligence can help your company give people what they need (before they know they want it).
Sid Shah
I'm Buying Your Customer Experience, Not Your Product
Take It From The Pros

I'm Buying Your Customer Experience, Not Your Product

Whatever you sell, your customers crave empathy above all else and will tell their friends where they get it.
Dan Dowling
How to Satisfy Your Customers When Your Product Is Delayed
Business Growth

How to Satisfy Your Customers When Your Product Is Delayed

Sarah Ribner of PiperWai sold out of product within five minutes of airing on 'Shark Tank'; learn how she handled production bumps as her business grew.
Jason Saltzman
How Billion-Dollar Companies Think Differently About Customer Relationships
Customer Relationship

How Billion-Dollar Companies Think Differently About Customer Relationships

Every business needs repeat buyers. Look for patterns to help you increase the lifetime value of each customer.
Daniel Marlin
Want to Find Lots of Paying Customers? Watch This Facebook Live July 18, 1 p.m. ET
Finding Customers

Want to Find Lots of Paying Customers? Watch This Facebook Live July 18, 1 p.m. ET

Customers don't magically appear. But with this week's 'Tough Love Tuesday,' you'll learn how to turn users into paying customers.
Andrea Huspeni
Why Customer Experience Is Your Key to Success
Customer Experience

Why Customer Experience Is Your Key to Success

According to research, 70 percent of buying experiences are based on how the customer feels they're being treated.
Free Webinar: How to Build a Customer Experience-Led Business
Customer Experience

Free Webinar: How to Build a Customer Experience-Led Business

Learn how to give your customers experiences that are personal, engaging and consistent across every platform.
Entrepreneur Events
Keeping the Human Element in Digital Customer Experience
Customer Engagement

Keeping the Human Element in Digital Customer Experience

Core values should not have to change because the way we work has changed.
Eran Westman
These 2 Graphs Explain the Retail 'Apocalypse'
Bricks and Clicks

These 2 Graphs Explain the Retail 'Apocalypse'

Brick-and-mortar stores can't beat the convenience of online shopping, and they shouldn't try. Customers come through their doors for something else.
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