Customer Experience

News and Articles About Customer Experience

4 Powerful Strategies to Guide Your Buyers Through the Purchase Cycle
Shopping Carts

4 Powerful Strategies to Guide Your Buyers Through the Purchase Cycle

Did you ever think about the role UX and web design play in curbing your shopping-cart abandonment dilemma?
Ayodeji Onibalusi
Why Listening to Your Customers Isn't Enough
Entrepreneur Network

Why Listening to Your Customers Isn't Enough

Danielle Galmore, managing director at Workspring, discusses the importance of human connection in business.
6 Infallible Sales Strategies for Beating Even the Toughest Competition
Sales Strategies

6 Infallible Sales Strategies for Beating Even the Toughest Competition

Project confidence that your offer meets a client's needs -- and be sure you can back it up.
Ayodeji Onibalusi
5 Writing Tactics to Win Hearts, Minds and More Business
Writing

5 Writing Tactics to Win Hearts, Minds and More Business

Persuasive writing makes your content -- and your solution -- stand out from the rest. Sharpen your approach, and you'll connect with readers in a meaningful way.
Yatin Khulbe
It's Always a Good Time to Start a Business -- Unless You're Launching a Mediocre One
Starting a Business

It's Always a Good Time to Start a Business -- Unless You're Launching a Mediocre One

If your product or service falls short of great, your company won't last long.
Gerard Adams
Facebook Data Reveals What's Stopping Millennials From Being Loyal to Brands
Customer Experience

Facebook Data Reveals What's Stopping Millennials From Being Loyal to Brands

These young consumers want to commit to companies, but companies don't always provide ideal experiences.
Lydia Belanger
Connecting With Your Customer Is What Drives Relationship Marketing
Customer Experience

Connecting With Your Customer Is What Drives Relationship Marketing

Today's customers want a good product they connect with on an emotional level.
Daniel Newman
How Transparency Can Slash Your Churn Rate by 89%
Customer Experience

How Transparency Can Slash Your Churn Rate by 89%

One entrepreneur's journey into radical transparency created amazing results.
Adam Toren
5 Ways to Reduce Your SaaS Churn
SaaS

5 Ways to Reduce Your SaaS Churn

Your customers are leaving. But why? Why not find out?
Thomas Smale
4 Ways Leaders Can Get More by Giving More
Leadership Qualities

4 Ways Leaders Can Get More by Giving More

Helping others achieve their goals is one of the best ways to ensure your own success. Start by saying 'yes' and 'thank you' more often.
Todd Wolfenbarger
How Do You Measure the Impact of an Experience?
Marketing Bootcamp

How Do You Measure the Impact of an Experience?

Experiential marketing campaigns are designed to engage consumers so they become part of the show. What comes next could be anybody's guess.
Anand Srinivasan
4 Lessons About Handling Stressed Customers That I Learned From Being a Mover
Customer Loyalty

4 Lessons About Handling Stressed Customers That I Learned From Being a Mover

Calling certain service companies -- such as realtors or movers -- is essentially a cry for help in the midst of a stressful life event. How will you, the provider, respond?
Omar Soliman
Data 'Changes a Brand From a Promise to an Outcome'
Make More Happen

Data 'Changes a Brand From a Promise to an Outcome'

When there are sensors in everything, companies will have to do more than deliver on their promises.
Lydia Belanger
Why This 22-Year-Old Company Thinks Like a Startup
Technology

Why This 22-Year-Old Company Thinks Like a Startup

Trading Technology CEO Rick Lane explains that his company doesn't lose sight of the details when helping customers.