Customer Experience

News and Articles About Customer Experience

What I Learned Dining at Eatsa, an Automat Restaurant for Today's World
Technology

What I Learned Dining at Eatsa, an Automat Restaurant for Today's World

Human interaction is optional, but that didn't make the experience any less human.
Lydia Belanger
Amazon's Brick-and-Mortar Bookstore Is Coming to New York
Amazon

Amazon's Brick-and-Mortar Bookstore Is Coming to New York

Though the company built its name on ecommerce, Amazon's expanding chain of stores is a sign that it understands the value of a physical presence.
Nina Zipkin
Your Success Is My Success: How to Build Thriving Client-Vendor Relationships
Customer Relationship Management

Your Success Is My Success: How to Build Thriving Client-Vendor Relationships

Here are three steps you can take to make mutual success more than an aspiration.
Kuty Shalev
5 Tips to Enhance Business Productivity This Holiday Season
Holidays

5 Tips to Enhance Business Productivity This Holiday Season

It can be the most wonderful time of the year if you plan accordingly.
Richard Agu
5 Steps to Bring Users Back to Your App
push notifications

5 Steps to Bring Users Back to Your App

Smartphone users have short attention spans, but with the right reminders in the right place, they don't have to stay "gone" forever
Q Manning
4 Powerful Strategies to Guide Your Buyers Through the Purchase Cycle
Shopping Carts

4 Powerful Strategies to Guide Your Buyers Through the Purchase Cycle

Did you ever think about the role UX and web design play in curbing your shopping-cart abandonment dilemma?
Ayodeji Onibalusi
Why Listening to Your Customers Isn't Enough
Entrepreneur Network

Why Listening to Your Customers Isn't Enough

Danielle Galmore, managing director at Workspring, discusses the importance of human connection in business.
6 Infallible Sales Strategies for Beating Even the Toughest Competition
Sales Strategies

6 Infallible Sales Strategies for Beating Even the Toughest Competition

Project confidence that your offer meets a client's needs -- and be sure you can back it up.
Ayodeji Onibalusi
5 Writing Tactics to Win Hearts, Minds and More Business
Writing

5 Writing Tactics to Win Hearts, Minds and More Business

Persuasive writing makes your content -- and your solution -- stand out from the rest. Sharpen your approach, and you'll connect with readers in a meaningful way.
Yatin Khulbe
It's Always a Good Time to Start a Business -- Unless You're Launching a Mediocre One
Starting a Business

It's Always a Good Time to Start a Business -- Unless You're Launching a Mediocre One

If your product or service falls short of great, your company won't last long.
Gerard Adams
Facebook Data Reveals What's Stopping Millennials From Being Loyal to Brands
Customer Experience

Facebook Data Reveals What's Stopping Millennials From Being Loyal to Brands

These young consumers want to commit to companies, but companies don't always provide ideal experiences.
Lydia Belanger
Connecting With Your Customer Is What Drives Relationship Marketing
Customer Experience

Connecting With Your Customer Is What Drives Relationship Marketing

Today's customers want a good product they connect with on an emotional level.
Daniel Newman
How Transparency Can Slash Your Churn Rate by 89%
Customer Experience

How Transparency Can Slash Your Churn Rate by 89%

One entrepreneur's journey into radical transparency created amazing results.
Adam Toren