Customer Experience

Are You Meeting (and Setting) Customers' Expectations?
Editor's Note

Are You Meeting (and Setting) Customers' Expectations?

To succeed, the value of what you offer must be greater than what people expect.
Jason Feifer | 5 min read
3 Tips to Help You Find the Vendor of Your Dreams

3 Tips to Help You Find the Vendor of Your Dreams

Choosing one is a lot like picking a partner; keep these factors in mind to ensure the right fit.
Will Koffel | 6 min read
How to Add Life-Long Customers by Pursuing That 'Wow' Moment

How to Add Life-Long Customers by Pursuing That 'Wow' Moment

Creating dramatic and memorable moments will help your business stand out.
Jack Canfield | 2 min read
How Do You Deliver an Experience to Your Customers and Audience?

How Do You Deliver an Experience to Your Customers and Audience?

Jim Huether, CEO of Hyperice, provides insights on how his experiences with startups prepared him for an executive position.
David Meltzer | 1 min read
How Startups Can Use AI-Powered Tools to Scale Up

How Startups Can Use AI-Powered Tools to Scale Up

With limited budget and resources, startups turn to AI to increase productivity.
Michael Georgiou | 9 min read

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Personalization has long been viewed as the purview of digitally native companies. Now McDonald's will use it to upsell at the counter.
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It's important to direct your business toward making a difference in your customers' lives.
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To earn your customers' devotion, remember that loyalty is a two-way street. To get it, you've got to give it.
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In honor of Small Business Week 2019, join us for a webinar to discuss the impact of smart technology on small business growth, productivity, and customer experience.
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Staying Ahead of the Curve: How the Customer Experience Is Evolving
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Abandoned but not alone, BlackBerry shows us all that the customer experience is everything. The smartest businesses anticipate customer needs before they manifest.
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Your First Product Is a Success. Is It Time to Roll Out a Second?
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Before committing to a new launch, prepare a thorough process, one that includes all the lessons you learned first time around.
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No one likes to be told what to do. When you let your customers have it their own way, you might just have them for life.
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