Customer Experience: Page 9
The Importance of Learning from the Competition
Uncovering why you want to start a business or what kind of business you want to start can be as easy as finding something you enjoy and not wanting that to end.
One-on-One Consulting Is the Future of the Beauty Industry. This Company Creates Spaces for Solo Stylists, and Business Is Booming.
Phenix Salon Suites is anticipating a surge in business from stylists who want more security, safety, and control over their operations.
From SMS Era To Internet Age, This Unicorn Helps Enterprises Build Strong Customer Relation
According to the founder Beerud Sheth, Gupshup at present serves more than 100,000 businesses and developers globally
Listening To Customers Is Key To Enhance Customer Experience: Ragy Thomas of Sprinklr
As per Thomas, brands such as L'Oréal, McDonald's and Dell, among others, are working tirelessly to deliver a better customer experience
Delivering High-Quality Experiences Under Pressure
Some industries have higher stakes than others. As someone who deals with the pressure of such a high stakes business - in addition to all of the other elements that go into running a successful operation - Nahuel Hilal, owner of Iris Tattoo, has plenty of insights to share.
Take a Walk in Your Customer's Shoes
From a customer's first interaction on the website, to the class itself, owner and founder, Lindsey Kaalberg, put extreme thought and care into building a memorable experience.
5 Industries That Need a Customer Experience Overhaul and How They Can Do It
Optimizing the customer experience is one of the hidden keys of long-term growth.
How Technology Can Improve CX for Government Services
In order to ensure citizens get the help they need, the government needs to follow the example of business and start putting their customer experience first.
Your Buyer's Journey is Now Online. Is Your Customer Experience Digital-First Too?
This is how you can build a tech suite for the digital-first customer.
4 Customer Experience Trends Your Business Needs to Consider
Digital transformation can hold the key to unlocking a personalized customer experience and securing your company's future.
When Thinking Outside the Box Pays Off
This week we talk with Amanda Scotese, owner and founder of Chicago Detours - a touring company that is always pushing the limits of what is expected to create an unforgettable - and more importantly, irreplicable - experience for their customers.
4 Ways to Use AI to Enhance the Customer Experience
Global spending on AI is expected to double by 2024, but consumers won't tolerate a bad CX.
12 Golden Rules for Customer Experience Strategy
Each and every company is, of course, different, but there are some essential ingredients that, if executed well, combine to create a level of service that customers will truly love.
4 Things to Consider Before Involving Customers in the Startup Process
There are risks to talking to customers early, but there can also be benefits.
How Data and AI Will Keep Your Customers Happy and Engaged
By working together, data and AI can build a more in-depth, robust customer engagement system for a business.