Customer Experience: Page 10
When coupled with AI and ML innovations, these data sets will be able to predict consumer behavior to almost 100% accuracy
Technology disruption with e-commerce platforms have bridged the gap between fashion entrepreneurs and their audience. The phenomenon of selling online has benefitted the buyer in terms of convenience and options
For 'expert services' the customer is involved in the delivery and cares about the identity and qualifications of the provider; they look for their specific requirement at a reasonable cost
Brands communicate with their audiences through different channels -- event management sits on top of the hierarchy
With limited budget and resources, startups turn to AI to increase productivity.
What is the strategy that brands can look at to offer a superior experience? A key approach is the omnichannel one
The new-age customers, crave personalised experiences and desire meaningful interactions with the brand
To win in business, create a tribe of die-hard fans.
Recognize That There is No Such Thing as "My Typical Customer", averages can be deceptive
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Personalization has long been viewed as the purview of digitally native companies. Now McDonald's will use it to upsell at the counter.
Here is how AI is the game changer behind chatbots success
The Ultimate UI & UX Designer Bundle shows you how to improve your site to draw in satisfied repeat customers.