Customer Loyalty

Leadership

This Principle is the Secret to Making Your Customer Service Irresistible

Customers share a strong desire for recognition: to be seen, acknowledged and appreciated. If you incorporate this into your customer service approach, you're destined for success.

Leadership

Don't Talk to Another Customer Until You Learn This Simple Customer Service Secret

Every customer is at the center of their own world. This simple realization can be your ticket to customer service transformation and excellence, as this customer service consultant and trainer explains.

Growing a Business

How Being Intentional and Focusing on a Specific Niche Can Lead to Greater Success for Your Business

Deep audience connections are outperforming broad strategies. Here's how.

Business Solutions

5 Strategies to Protect Your Company's Customer Service from AI Pitfalls

While AI offers great potential for improving customer service, it's essential to navigate its challenges with caution. By following these strategies, businesses can harness the power of AI effectively and safely.

Growing a Business

Why Amazon, Zara, and H&M Are Losing Customer Loyalty and Paying a Very Costly Price

Why risk obliterating customer trust for a few dollars? That's the high-stakes gamble that's plaguing the business landscape as companies increasingly implement return fees.

Leadership

Want to Become a Truly Customer-Centric Organization? Take These 5 Transformational Steps Now

If you're taking the initiative to be more customer-centric, these five points from the perspective of a customer service consultant will get you well on your way — while keeping you from making unnecessary detours along the way.

Leadership

What I've Learned Training the Top Hotel Brands in Customer Service

Secrets of customer service as practiced by the greatest Five Star hotels in the world — from the trainer who teaches them.

Thought Leaders

Beware The Customer Cliff of Dissatisfaction — or Prepare to Lose Customers Fast

The Cliff of Dissatisfaction in customer service and the customer experience is the precipice where your customers (or prospective customers) lose faith that you can serve them in a timely manner. Here's how to identify it and fix this problem wherever it may occur.

Leadership

Empathy is the Ultimate Customer Service Secret. Here are 3 Empathy Essentials You Need in Your Competitive Arsenal

Empathy can be learned, and these three empathy essentials are a great place to start.

Leadership

3 Expert Customer Service Language Tips to Never Forget

Follow this customer service advice on three customer service issues involving language.

Business Process

This Illegal Practice is Strangling Hospitality Businesses — Here are 9 Things to Do About It

From fresh ingredients to financial integrity, here's how to ensure your business isn't short-changed.

Leadership

We Have an Empathy Crisis on Our Hands. Here's How to Combat the Rising Trend of Poor Customer Service.

Ever wonder why exceptional customer service is becoming an endangered species? Here's how you can make your business stand out in a sea of mediocrity simply by upping your customer service game.

Marketing

Are Your Testimonials Helping Or Hurting? 4 Common Mistakes To Avoid

Misused testimonials can ruin your business. Learn how to avoid the four common mistakes companies make with endorsements before your brand takes a hit.

Growing a Business

The Key to Building Unshakeable Customer Relationships

Discussing the power of micro-moments and how to capitalize on them to build strong relationships with your customers.