News and Articles About Customer Loyalty
Learn how to develop a following of fans who will be loyal to your company.
Customers are satisfied knowing that someone is listening to them, and, there, social media can be better than phone calls and email.
Inspiring Your Team
Author Jill Schiefelbein chats with Adam Elsesser, CEO of Penumbra, about relaying the customer experience to your employees.
Once you realize you are selling to people you won't be mystified about what it takes to treat them right.
Do you know who your most devoted regulars are? Are you listening, Uber?
When a customer is unhappy and ready to write off your company, you want them dealing with the best people you can hire.
If you hear from a customer, it's probably not because they are happy.
Here are a few proven strategies that allow you to show appreciation for your customers well beyond the season of love.
Author Jill Schiefelbein chats with Noah Fleming about how customer loyalty impacts business performance.
You'll make the sale based on price, quality and whether the buyer feels appreciated.
The best type of customer is a repeat customer.
Sourcing new customers has to be a daily priority. If you're not selling, you're not in business; all you've got is a hobby.
Your organization likely has some brand advocates constantly engaging on social media. So, surprise them.