Customers share a strong desire for recognition: to be seen, acknowledged and appreciated. If you incorporate this into your customer service approach, you're destined for success.
Every customer is at the center of their own world. This simple realization can be your ticket to customer service transformation and excellence, as this customer service consultant and trainer explains.
How Being Intentional and Focusing on a Specific Niche Can Lead to Greater Success for Your Business
Deep audience connections are outperforming broad strategies. Here's how.
While AI offers great potential for improving customer service, it's essential to navigate its challenges with caution. By following these strategies, businesses can harness the power of AI effectively and safely.
Why risk obliterating customer trust for a few dollars? That's the high-stakes gamble that's plaguing the business landscape as companies increasingly implement return fees.
If you're taking the initiative to be more customer-centric, these five points from the perspective of a customer service consultant will get you well on your way — while keeping you from making unnecessary detours along the way.
Secrets of customer service as practiced by the greatest Five Star hotels in the world — from the trainer who teaches them.
The Cliff of Dissatisfaction in customer service and the customer experience is the precipice where your customers (or prospective customers) lose faith that you can serve them in a timely manner. Here's how to identify it and fix this problem wherever it may occur.
Empathy is the Ultimate Customer Service Secret. Here are 3 Empathy Essentials You Need in Your Competitive Arsenal
Empathy can be learned, and these three empathy essentials are a great place to start.
Follow this customer service advice on three customer service issues involving language.
From fresh ingredients to financial integrity, here's how to ensure your business isn't short-changed.
We Have an Empathy Crisis on Our Hands. Here's How to Combat the Rising Trend of Poor Customer Service.
Ever wonder why exceptional customer service is becoming an endangered species? Here's how you can make your business stand out in a sea of mediocrity simply by upping your customer service game.
Misused testimonials can ruin your business. Learn how to avoid the four common mistakes companies make with endorsements before your brand takes a hit.