Customer Loyalty: Page 8
4 Ways to Give Your Customers More Control
No one likes to be told what to do. When you let your customers have it their own way, you might just have them for life.
Why Baseball's Firings of Scouts Is a Cautionary Tale for Business
Today, successful teams like the Red Sox and the Yankees may analyze a potential player with analytics. But they also ask their scouts' opinions, as well.
How CRMs Can Spark (or Continue) Fast Growth
Not long ago, customers controlled how and when they interacted with brands. CRM tools have finally put companies in charge of customer relationships.
3 Essentials for Building a Loyal Customer Base
Contrary to popular belief, brand loyalty is alive and well -- but you do have to earn it first.
Qualities You must have for a Successful Franchise Business
Establishing and growing a franchise business requires great effort that could sometime be a daunting task
What NASCAR's Declining Popularity Can Teach Us About Responding to a Changing Market
In February last year, the Daytona 500, the NASCAR season opener, drew a Nielsen Rating of only 5.3. That was an all-time low.
3 Applications of Cryptocurrency Beyond Peer-to-Peer Payments
Digital currency isn't just a new way to pay; it's a new way to play the game of business.
4 Branding Lessons From Nike's Colin Kaepernick Ad
The initial outrage cost Nike some customers but sealed its relationship with a much larger, and growing, customer base.
In Order for Your Business to Grow, You Need to Turn Down Customers
While it may seem counterintuitive, focusing on the right customers for your service or product is necessary for long-term success.
Stop Trying to Build the Next Salesforce and Build User Value Instead
We're in the throes of a shift in the way applications are designed and consumed, and it is about to give the user even more power.
Five Customer Experience Mistakes (And How You Can Avoid Them)
With technological advancements placing newer and faster product alternatives at the fingertips of consumers across the globe, businesses can no longer rely solely on effective products for attracting and retaining customers.
The How-To: Improving Customer Satisfaction With Digital Leadership
Improving customer satisfaction with digital leadership is not rocket science. But it takes time and commitment.
How to Take Your Product From Something Customers Buy to Something They Can't Live Without
Here are four ways to help your business go the extra mile and become an integral element of someone's day.
How to Make Your Customers Feel Valued
When your customers feel valued, they stay loyal to your business.