Customer Loyalty

Analyzing the Science Behind Customer Loyalty
Customer Experience

Analyzing the Science Behind Customer Loyalty

Four tools to put the power of Big Data to work when it comes to building a robust and loyal customer base.
Chris Poelma
How to Turn a Reviewer Into a Forever Customer
Customer Experience

How to Turn a Reviewer Into a Forever Customer

Fostering loyalty increases the likelihood of long-term growth and sustainability.
Chris Campbell
Customer Service Lessons Learned on the Road
Customer Experience

Customer Service Lessons Learned on the Road

What's the difference between how you're treated by a) an airline and b) a car rental company. Sometimes, a lot.
Doug and Polly White
4 Strategies to Connect With Millennials
Customer Experience

4 Strategies to Connect With Millennials

As a new generation enters the workforce, employers need new methods of communication. But don't worry. There's nothing to be afraid of.
Jill Schiefelbein
The Science Behind Customer Churn
Customer Experience

The Science Behind Customer Churn

Customer-loyalty and retention is paramount in the online marketplace. Here's how to get the most out of Big Data and keep your customers coming back.
Luc Burgelman
Customer Loyalty 3.0 Is Never About Transactions. It's About Getting to Know Your Customers.
Customer Experience

Customer Loyalty 3.0 Is Never About Transactions. It's About Getting to Know Your Customers.

Decipher what your individual customers want, and use the pillars to build relationships. Rinse and repeat.
Carol Roth
As John Oliver Pointed Out, the Yankees Could Use a Little Lesson in Humility -- and Customer Loyalty
Customer Experience

As John Oliver Pointed Out, the Yankees Could Use a Little Lesson in Humility -- and Customer Loyalty

Those running the elite -- and very expensive -- Legends Club at Yankee Stadium learned a lesson last week too.
Peter Gasca
How to Turn YouTube Subscribers Into Customers
Customer Experience

How to Turn YouTube Subscribers Into Customers

Evan Carmichael is a master of creating YouTube content. Here, he explains techniques to get the most out of fans of your channel.
Entrepreneur Network
'Starbucks Rewards' and the Failure of Today's Loyalty Programs
Customer Experience

'Starbucks Rewards' and the Failure of Today's Loyalty Programs

A personalized business approach rewards customers and enhances engagement across the customer base.
Pini Yakuel
2 Secrets to Maximum Referrals
Customer Experience

2 Secrets to Maximum Referrals

There's more than one way to generate customer referrals. Here are 2 smart tips that can help increase your referral rate.
Shaun Buck
Like a Toddler Hitting a Tee-Ball, an Entrepreneur Will Fail Without Focusing on First-Things-First
Customer Experience

Like a Toddler Hitting a Tee-Ball, an Entrepreneur Will Fail Without Focusing on First-Things-First

Patrick Bet-David says forget about maximizing the efficiency of your internal accounting systems for a minute. Do you have a lot of customers, and are they happy?
Entrepreneur Network
10 Simple Ways to Improve Customer Retention Rates
Customer Experience

10 Simple Ways to Improve Customer Retention Rates

There should never be a point where you're content enough to stop improving.
Jayson DeMers
Improve Your Great Idea by Listening to What Your Customers Tell You
Customer Experience

Improve Your Great Idea by Listening to What Your Customers Tell You

You need unshakeable confidence to start a business and a lot of humility to make it succeed.
Wendy Keller