My Queue

There are no Videos in your queue.

Click on the Add to next to any video to save to your queue.

There are no Articles in your queue.

Click on the Add to next to any article to save to your queue.

There are no Podcasts in your queue.

Click on the Add to next to any podcast episode to save to your queue.

You're not following any authors.

Click the Follow button on any author page to keep up with the latest content from your favorite authors.

Customer Loyalty

Customer Retention

3 Pillars of Client Retention Every Brand Needs to Implement

Client retention isn't a race, and there isn't a finish line. Instead, build your customer relationships on these three pillars to create a solid foundation for your company to grow on.
Customer Relationship Management

7 Amazing Ways to Build Long-Term Relationships With Your Customers

Repeat business is essential but in the rush of doing everything it's easy to lose customers without even realizing it.
Customer Retention

How to Increase Customer Lifetime Value And Boost Profits

It's cheaper to retain customers than get new ones; use these three strategies and five tactics to keep the ones you have. Your bottom line will thank you.
Customer Loyalty

Steal These 4 Proven Customer-Retention Strategies

Top ecommerce businesses thrive because they successfully cultivate repeat clients
Referrals

The Majority of Small-Business Owners Rely on Word-of-Mouth Referrals. Here Are 3 Ways to Get Them.

Is it in your control as a business owner to increase the number of referrals you receive on a monthly basis or is it luck of the draw?
Customer Loyalty

Are Your Customers Loyal? Answer These 5 Questions to Find Out.

Customer loyalty is an important building block for the positive reputation of a business.
Growth

How the Founder of Zola Grew Her Bottom Line by Giving Away Free Products

To grow its business, the CEO of the wedding-registry website added new services -- and gave them away for free.
Employee Engagement

Why Amazon's Acquisition of Whole Foods Is a Lesson in Committing to Employees

On paper, Whole Foods' employee-first mentality and Amazon's customer-first motto couldn't be a worse match.
Entrepreneur Radio

The One Thing Small-Business Owners Should Do to Safeguard Their Companies

Learn how forming a board of directors/advisors can protect your assets with Mark Kohler. Then, David Corbin inspires the next wave of business leaders.
Branding

How Glossier Hacked Social Media to Build A Cult-Like Following

Former blogger Emily Weiss had a hunch: If she could translate women's real needs into products, she could build a beauty company unlike any other.
Customer Engagement

3 Ways for B2B Companies to Efficiently Retain Their Customers

Only 29 percent of B2B customers in one study were actively "engaged" with the companies they did business with. That says something about customer experience.
Customer Service

Want to Drive Growth? Improve Customer Support.

Customer support isn't just a growth driver -- it's the growth driver.
Customer Appreciation

6 Exceptional Examples of Brands Showing Their Customer Appreciation

Even a small investment here can result in a tremendous increase in brand visibility and loyalty. So, what are you waiting for?