Customer Loyalty

The 3 Ways You Can be Certain Your Customers Feel Appreciated
Customer Relationship Management

The 3 Ways You Can be Certain Your Customers Feel Appreciated

They may not always be right, but you must listen. Not much to ask, really, and it doesn't cost a penny.
Greg Hong
Pleasant Surprises Are the Best Customer Service
Customer Service

Pleasant Surprises Are the Best Customer Service

When you treat your customer as your friend, you know what they need even if they don't ask.
William Bauer
5 Good Reasons to Fire Your Worst Customers
Leadership

5 Good Reasons to Fire Your Worst Customers

Good customers are the lifeblood of any business and toxic customers are the bane of every business.
Gordon Tredgold
How to Prepare to Dazzle and Delight Your Customers This Upcoming Holiday Season
Make More Happen

How to Prepare to Dazzle and Delight Your Customers This Upcoming Holiday Season

Wondering how you can boost sales and awareness in the coming months? Incorporate these ideas into your game plan.
Sujan Patel
Earning Customer Loyalty With a Discount Is Not the Same as Competing on Price
Competition

Earning Customer Loyalty With a Discount Is Not the Same as Competing on Price

Cutting prices to stay in business is fatal but giving a good customer a break is just smart marketing.
William Bauer
3 Secrets to Closing More Deals by Using Compelling Case Studies
Case Study

3 Secrets to Closing More Deals by Using Compelling Case Studies

70 percent of B2B find case studies to be a critical tool. Are you one of them?
Brian Hughes
4 Winning Ways to Build Customer Loyalty
Customer Loyalty

4 Winning Ways to Build Customer Loyalty

Providing an excellent experience for your customers will help you stay on top.
Thomas Smale
3 Tips for Winning the Loyalty of Your Customers
Marketing Bootcamp

3 Tips for Winning the Loyalty of Your Customers

Making a personal connection with your customers is crucial if you want them to stick around.
Phil Barrett
The Secret to Long-Term Customer Loyalty Is an Easy Return Policy
Ecommerce

The Secret to Long-Term Customer Loyalty Is an Easy Return Policy

Online businesses must plan for returns as a pillar of their brand's larger customer experience.
Maria Haggerty
How to Overcome 5 Major Brand Trust Issues
Make More Happen

How to Overcome 5 Major Brand Trust Issues

You earn trust by being straightforward with your customers.
Jayson DeMers
5 Lessons to Learn from T-Mobile CEO John Legere
Leadership Qualities

5 Lessons to Learn from T-Mobile CEO John Legere

T-Mobile benefits because of how its CEO presents himself.
Jonathan Long
The 5 Emotions That Drive Customer Loyalty
Customer Loyalty

The 5 Emotions That Drive Customer Loyalty

If you want a customer to be loyal to your brand, you need to establish a sense of familiarity.
Larry Alton
Personalization Is Giving Customers What They Want Before They Demand It
Marketing Bootcamp

Personalization Is Giving Customers What They Want Before They Demand It

Reallocate your savings from automation to deliver a better customer experience, based on personalization.
Tara Sporrer
When Good Sales Promotions Go Bad
Sales Strategy

When Good Sales Promotions Go Bad

Murphy's Law offers the insight, but only the best managers act in anticipation to mitigate its effects. Here's how.
Phil La Duke