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Customer Loyalty

Finding Customers

How Do You Find Your First Customers?

The chairman of DocuSign explains how to turn a company's first customers into valuable ambassadors.
Customer Loyalty

To Keep Customers Loyal Trust That They Can Handle the Truth

You can't count on lifetime fans unless you've seeded your brand image with transparency. Create the kind of open dialogue with customers that fosters loyalty for the long haul.
Customer Loyalty

Ever Wonder Why YouTube Hasn't Destroyed America's Funniest Home Videos?

More than five million people watch the show every Sunday because it's very good at delivering what its audience wants.
Customer Engagement

5 Tips for Quickly Reducing Customer Churn

To increase loyalty, businesses must realize that their relationship with the customer does not end with closing a sale, that's where it actually begins.
Branding

How to Differentiate Your Brand With Customers Who Crave Experiences

One hotel brand found its guests want a special experience at each location.
Customer Loyalty

How Do You Get Your Customers to Advocate for You?

Companies that delight their customers receive free word-of-mouth marketing that their competitors miss. Here's a four-step push to get customers spreading the word.
Subscription Businesses

How to Thrive on Thin Margins In the Subscription Box Industry

A subscription program's success depends on finding and using data to ensure it's well-designed and efficiently run
Growth Strategies

15 Ways to Grow Your Business Fast

Successfully scaling a business is all about doing the fundamentals and having the stamina to see it through.
Customer Engagement

3 Tips to Turn Your Brand Into a Religion

How to make your customers addicted to what you have to offer.
Thanking

Ways to Say Thanks

There are strategic techniques to show appreciation to your clients all year long -- techniques that benefit their companies and yours.
brand ambassadors

Your Startup's Most Important Investment Is Customer Education

Turn your customers into cheerleaders with these strategies to boost the power of your educational content.
Customer Engagement

6 Steps for Converting Loyal Customers Into Enthused Brand Ambassadors

The best way to get more customers is to be introduced by your current customers.
Trust

5 Ways to Grow and Build Trust

Trust is built on good, reliable behavior over time.