Customer Loyalty: Page 9
How You Can Build Long Lasting Customer Relationships
Here are three ways you can create a customer experience that will develop fans of your business for life.
How to Use 'the Law of Reciprocity' to Build Better Business Relationships
Building trust with customers is key, of course. But how do you do that?
The New Strategy for Lifetime Loyalty: Balancing 'Products' and 'Services'
Take a page from these successful brands and balance products and services to create a compelling brand experience. Your customers will thank you with their loyalty.
4 Ways to Give Your Customers More Control
No one likes to be told what to do. When you let your customers have it their own way, you might just have them for life.
Why Baseball's Firings of Scouts Is a Cautionary Tale for Business
Today, successful teams like the Red Sox and the Yankees may analyze a potential player with analytics. But they also ask their scouts' opinions, as well.
How CRMs Can Spark (or Continue) Fast Growth
Not long ago, customers controlled how and when they interacted with brands. CRM tools have finally put companies in charge of customer relationships.
3 Essentials for Building a Loyal Customer Base
Contrary to popular belief, brand loyalty is alive and well -- but you do have to earn it first.
Qualities You must have for a Successful Franchise Business
Establishing and growing a franchise business requires great effort that could sometime be a daunting task
What NASCAR's Declining Popularity Can Teach Us About Responding to a Changing Market
In February last year, the Daytona 500, the NASCAR season opener, drew a Nielsen Rating of only 5.3. That was an all-time low.
Is Your Customer Support on Life Support?
Revive it with these three principles of outstanding and consistent customer service: culture, data/tools and care.
When Selling Online, Strong Communication With Customers Is Key
Take it one customer at a time.
3 Applications of Cryptocurrency Beyond Peer-to-Peer Payments
Digital currency isn't just a new way to pay; it's a new way to play the game of business.
4 Branding Lessons From Nike's Colin Kaepernick Ad
The initial outrage cost Nike some customers but sealed its relationship with a much larger, and growing, customer base.
In Order for Your Business to Grow, You Need to Turn Down Customers
While it may seem counterintuitive, focusing on the right customers for your service or product is necessary for long-term success.