Latest: Page 10
How Transparency In Business Leads to Customer Growth and Loyalty
Every company needs an effective way of speaking about their brand. Transparency will set the stage for an honest and long-lasting relationship with customers.
Finding a Community Need and Creating the Solution
A great business idea solves a hole in the marketplace, creating something that solves a problem that no one had previously been able to solve. That is what Shelly Walker, owner of Fairmount Bicycles in Philly did - and it paid off.
21 Strategies for Providing Top-Notch Customer Service on Etsy
Good customer service requires more than just saying 'thank you' to your online customers.
Will Computer Vision Make Human Workers Obsolete?
In the 1950s, Alan Turing wondered if machines could think like humans. Now, it's a reality -- one that increasingly defines the way we live and work.
5 Ways to Harness the Power of Community to Grow Your Business
There's strength in numbers -- here's how to use it to your business's advantage.
This Is the World's Oldest Recorded Customer Complaint
It was written 3,000 years ago. Nothing's changed.
A Business Built on a Foundation of Value and Trust
Tim Lo, co-founder of career counseling service, Your Next Jump, knows that developing trust, right off the bat, is essential and his entire business is built off of that foundation.
4 Surprisingly Simple Ways To Stand Out From Your Competition
The most effective and practical methods may be hidden right in front of you.
Will a Chatbot Really Save Your Company Money?
It may be unwise to rely solely on automation.
How to Keep Loyal Customers (and Annoyed Customers) Coming Back for More
The art of acquiring, and holding onto, the repeat customer.
Creating a Community with Relatability and Reliability
When it comes to addiction and mental health counseling, the responsibilities go far beyond running a successful business.
As A Business, Here's Why You Need To Focus On Yourself (And Not On Your Competition)
If you put more effort and do your best to give your brand a unique service offering, you can do a much better job handling competition and achieving solid customer retention.
Why Alignment Between CX, Marketing and Insights Is Critical to Creating Ongoing Customer Relationships
As a brand, you're only as good as your last customer interaction.
Why World-Class Customer Experience Will Be One of the Most Important Aspects of Your Business
With smarter consumers comes higher demand for truly exceptional experiences, and this is how you can provide them.
Striking the Perfect Balance: Cultural Integrity and Customer Expectations
Maintaining cultural integrity while meeting customer expectations is not easy - it takes work and dedication. Learn how you can strike the balance in this week's episode.