Customer Service
Hotels
Hotel Guest Requests, and Receives, Framed, Signed Photo of Christopher Walken
Here's an example of customer service that goes beyond expectations.
Artificial Intelligence
How to Train Your Robot: 4 Ways Startups Can Apply AI
Forward-thinking companies are rapidly learning that artificial intelligence produces real results for startups, marketers and customers.
Customer Service
Is Your Customer Service Department Prepared for Today's Consumers?
Keeping your audience happy means handling customer service challenges before they develop. Besides, bringing joy to customers is -- and always should be -- the name of the game.
Success Strategies
How Retailers Are Thriving Despite the Supposed Death of Their Industry
To frame it as a battle between brick-and-mortar and ecommerce is to miss the point.
Startup Success Stories
5 Mindsets to Help You Reel in Major Accounts
Small firms can -- and do -- land large clients. So, if you're small, leverage your small wins and provide the customized service the big fish can't match.
Bad Reviews
The Maker of an Internet-Connected Garage Door Disabled a Customer's Device Over a Bad Review
'I'm sorry Dave, I'm afraid I can't do that.'
Chatbots
Create Your Own Chatbot Online and Increase Productivity
Chatbots are wonderful tools for productivity and efficiency.
Customer Relationship Management
7 Science-Backed Strategies for Dealing With Angry Customers
De-escalating a tense situation starts with understanding your own emotions and how to maintain an inner calm.
Chatbots
A Chatbot Maker's Expert Tips to Create a Bot for Your Brand
Chatbots, already capable of customer service work, can be integrated with ecommerce platforms to monetize your social media accounts and instant messaging profiles.
Privacy Concerns
Senate Votes to Reverse FCC Consumer Internet Privacy Rules
The regulations were intended to require more transparency on the part of ISPs.
social media tools
Top 10 Social Media Management Tools You Should Try Now
Chatbots are a significant new tool for the business use of social media.
Artificial Intelligence
What Westworld Got Right About the Future of AI
The promise and concern about artificial intelligence is its ability to seemingly understand and mimic human emotions.
Customer Engagement
Here's How Your Business Can Be Open 24/7
Customers expect access to you any time of day. These tips can help you pay attention at all times without burning the candle at both ends.
Starting a Business
5 Proven Strategies to Break Out With Your New Business
The internet hasn't changed everything about business. Price, quality and service still guide consumer decisions.
Chatbots
Top 7 Chatbot Monetization Strategies You Need to Know
Chatbots are new and hot but how do you get them to make money for your company?
