Customer Service
social media tools
Top 10 Social Media Management Tools You Should Try Now
Chatbots are a significant new tool for the business use of social media.
Artificial Intelligence
What Westworld Got Right About the Future of AI
The promise and concern about artificial intelligence is its ability to seemingly understand and mimic human emotions.
Customer Engagement
Here's How Your Business Can Be Open 24/7
Customers expect access to you any time of day. These tips can help you pay attention at all times without burning the candle at both ends.
Starting a Business
5 Proven Strategies to Break Out With Your New Business
The internet hasn't changed everything about business. Price, quality and service still guide consumer decisions.
Chatbots
Top 7 Chatbot Monetization Strategies You Need to Know
Chatbots are new and hot but how do you get them to make money for your company?
Customer Service
The 5-Level Approach to Building a Community of Fans for Your Business
Learn how to develop a following of fans who will be loyal to your company.
Customer Service
Why Your Customers Deserve Personalized Responses on Social Media
Customers are satisfied knowing that someone is listening to them, and, there, social media can be better than phone calls and email.
Millennials
6 Ways Millennials Have Changed Business Practices
These tech savvy workers are changing the way we work, for the better.
Customer Relationship
Customer Service Is Ground Zero For Success
Try these eight best practices to make sure your company develops a 'customer-centric' focus.
Customer Service
See You at the Top: A Guide to Winning at Customer Service
If your customer has a beloved cat, as one company learned, ask after the feline; you'll get results.
Customer Service
3 Common Sense Keys That Drive Repeat Customers
Once you realize you are selling to people you won't be mystified about what it takes to treat them right.
Leadership Skills
That Time Bill Gates Answered a Tech Support Call ... and Crushed It
Leaving the C-suite to spend some time in a cubicle will teach you a lot about your own company.
Chatbots
Top 10 Best Chatbot Platform Tools to Build Chatbots for Your Business
Having a website became standard for every business years ago. That same process is just beginning for chatbots.
Customer Service
Free Webinar: Best Tips for Customer Care Over Social Media
Learn how your customers are interacting with you over social, and how you can give the best service in return.
