Customer Service
customer trust
7 Ways to Build Consumer Trust Naturally
Trust can't be established quickly or through gimmicks. Companies that have lost consumer trust -- you know the ones -- know this all too well.
Chatbots
10 Tips for Creating a Great Chatbot
Bots have recently stopped being science fiction and started being something more like DIY.
Starting a Business
A Look at the Benefits of Money-Back Guarantees in Modern Marketing
Customers like the "pro" of risk reduction for trying your product; but, beware the "con": Some may try to manipulate you.
Customer Experience
You Sell Experiences Whether You Realize It or Not
Give your customers a stellar experience, and they are yours for life.
Chatbots
How Bots Can Benefit Businesses, According to Messenger's Director of Global Partnerships
Chatbots are a compelling technology for entrepreneurs whose customers are among Messenger's billion users.
Customer Service
3 Customer Service Strategies You Should Steal From, Would You Believe, Lyft Drivers
United Airlines' recent press shows the looming shadow one negative customer service can cast over your brand. These customer service concepts can help.
Chatbots
Bots for Messenger Are the Marketplace 'Goldilocks,' and This Man Would Know.
For the billion (and counting) users of Messenger, interacting with a chatbot will likely be the easiest way to shop.
Infographics
A Guide to Social Media Customer Care (Infographic)
Social media is one of the best mediums for customer service today.
Customer Service
Here's How You Make Customer Service Your Secret Weapon
Why speed matters, and how to stay top-of-mind for every customer.
Customer Service
Engage With Your Customers and Find Out Their Needs
President of Norman Distributions Ryan Meczyk knows that when you first start out you can't always hit that grand slam, but rather start with a single and take your time around the bases.
Hotels
Hotel Guest Requests, and Receives, Framed, Signed Photo of Christopher Walken
Here's an example of customer service that goes beyond expectations.
Artificial Intelligence
How to Train Your Robot: 4 Ways Startups Can Apply AI
Forward-thinking companies are rapidly learning that artificial intelligence produces real results for startups, marketers and customers.
Customer Service
Is Your Customer Service Department Prepared for Today's Consumers?
Keeping your audience happy means handling customer service challenges before they develop. Besides, bringing joy to customers is -- and always should be -- the name of the game.
Success Strategies
How Retailers Are Thriving Despite the Supposed Death of Their Industry
To frame it as a battle between brick-and-mortar and ecommerce is to miss the point.
Startup Success Stories
5 Mindsets to Help You Reel in Major Accounts
Small firms can -- and do -- land large clients. So, if you're small, leverage your small wins and provide the customized service the big fish can't match.
