Customer Service

How Luck Plays Into This Michigan Bar and Grill's Success
Customer Experience

How Luck Plays Into This Michigan Bar and Grill's Success

What other small business owners can learn from this restaurant's approach to customer service.
Tom Borg
25 Tips for Earning Customer Loyalty
Customer Experience

25 Tips for Earning Customer Loyalty

Whatever your business, keeping your customers happy is your real job.
John Rampton
Retail, Health Care and Sports: 3 Industries That Need Customer Love
Customer Experience

Retail, Health Care and Sports: 3 Industries That Need Customer Love

These business must learn to make changes quickly and adapt in order to stay relevant and be successful.
Andrew Reid
Customer Experience

How Customer Service Reps Should Answer The 3 Most Common Questions

In spite of the popularity of online shopping, most people still prefer talking to a live customer representative when they have questions or complaints.
Seth Bailey
The Airlines and Hotels That Rank Highest for Customer Service
Customer Experience

The Airlines and Hotels That Rank Highest for Customer Service

Which companies came out on top? Find out here.
Are You Prepared for That Cliff That Could Be Further Down the Road?
Customer Experience

Are You Prepared for That Cliff That Could Be Further Down the Road?

Here are three things you should be doing right now to prepare for 2016.
Gene Marks
Customer Experience

6 Benefits for You and Your Community From Supporting Local Entrepreneurs

Locally owned businesses give communities a unique character but those businesses need loyal customers to survive.
John Rampton
Why the 'Why' of the Sale Matters More Than the 'What'
Customer Experience

Why the 'Why' of the Sale Matters More Than the 'What'

Whether you're selling mattresses or any other product, think about why your customers are there.
Jeff Shore
Closing Time: 6 Lessons in Good Business Practices From a Maryland Crab Shack
Customer Experience

Closing Time: 6 Lessons in Good Business Practices From a Maryland Crab Shack

How a tech CEO still applies what she learned as a waitress at the tender age of 16.
Erin  McKelvey
Delight Your Customers by Being Effortless, Not Over the Top.
Customer Experience

Delight Your Customers by Being Effortless, Not Over the Top.

Why you don't want or need to emulate Zappos' famous 10-hour customer-support call
Jeff Gardner
The Event Planning Recipe for Success
Customer Experience

The Event Planning Recipe for Success

Here are some key tips to help you learn from the mistakes of others and make your event planning business a success.
The Staff of Entrepreneur Media, Inc.
The 5 Things Your Customers Won't Admit About Your Customer Experience
Customer Experience

The 5 Things Your Customers Won't Admit About Your Customer Experience

From first contact and customer onboarding to long-term retention, there are plenty of potential fail points to a good customer experience strategy.
Lisa Hoover McGreevy
Customer Experience

5 Guidelines for Providing Product Warranties

Consumers want to know that their purchases are protected, which can be a selling point for your business.
Shattering the Myth: All Clients Are Not Good Ones
Customer Experience

Shattering the Myth: All Clients Are Not Good Ones

Here are five clients you want to stay away from.
Dana Brownlee