Customer Service
Take It From The Pros
This Company Rakes in Millions and Still Handwrites Thank-Yous Every Day
Hunting gear maker Kuiu doesn't sell through retailers in favor of building direct and honest relationships with its customers.
Customer Loyalty
4 Winning Ways to Build Customer Loyalty
Providing an excellent experience for your customers will help you stay on top.
Customer Service
At Last, Customer Service Agents That Customers Can't Drive Crazy.
Smart agents can improve customer service and increase productivity.
Business
4 Ways to Earn Trust From Prospects and Customers
If you want to gain a person's trust, be reliable.
Travel
What I Learned From Getting Ripped Off by a Bangkok Tailor
And four other business lessons I was reminded of after spending two weeks in southeast Asia.
Customer Service
Good, Bad and Just Ugly Customer Service Trends
If your company isn't focused on the customer experience then you're losing customers.
Sales
Are You Looking to Make a Sale or Create a Customer?
Put sales on the backburner, and focus on increasing your customer lifetime value.
Customer Service
The Only 2 Things You Need for a Company Customers Won't Leave
Look for opportunities to provide a standout experience in everything so your customers will not want to look elsewhere.
Customer Service
Why Honest Customer Service Policies Are Good for Business
L.L. Bean offers a 'lifetime' guarantee on its products. Isn't that pricey for the company? Not if you keep talking about it.
Young Entrepreneurs
3 Cost-Effective Ways to Increase Brand Awareness
The most common problem entrepreneurs face is that nobody has heard of them or their business.
Customer Service
Be Known for Not Skimping on Customer Service
Overseas' call centers are cheap. Replacing disappointed customers is expensive.
Customer Service
What Buffer Can Teach Us About Customer Service
Now hiring: A Happiness Hero to be the extraordinary gatekeeper of my business.
Customer Experience
3 Elements of a Better Customer Experience
Companies that treat customer service like an afterthought needn't worry -- their competition will take care of the rest.
Employee Management
3 Steps That Will Empower Your Employees to Act Like CEOs
Your company is only as strong as the weakest link in your chain. So, make those links strong.
Customer Service
3 Ecommerce Companies Rocking Their Customer Service
Never mind Amazon and Zappos, other firms are realizing that stellar customer service makes the sale.
