Customer Service
Chatbots
10 Metrics Your Chatbot Should Track to Optimize User Experience
incorporating a chatbot into your marketing campaign can completely change the way you interact with your audiences
Ecommerce
6 Ways to Make Your Ecommerce Startup Stand Out
Barebones shopping cart sites and apps just don't quite cut it anymore.
Chatbots
5 Ways Facebook Messenger Bots Can Help Your Business
Chatbots can deliver personalized content to your clients and help generate revenue directly through your social media platforms.
Starting a Business
How This Ice Cream Brand Built a Brand by Building Community
Founder of Jeni's Splendid Ice Creams sits does with Entrepreneur Network partner Jen Hacker to talk about how she built her brand.
Customer Relationship Management
4 Simple Ways to Communicate Better With Your Customers
Customer experience is critical. Getting it right is more than just a tech fix, success extends to the very language you use.
Customer Experience
5 Ways Inbound Sales Teams Can Innovate the Customer Experience
In a world where 70 percent of B2B buying choices are based on how customers rate their treatment, it's crucial that inbound sales teams take ownership of the customer experience early on.
Growth Strategies
How a Failed Experiment in the Name of Eco-Friendliness Taught This Company About Its Most Important Asset
The founder of meal-kit service Gobble shares what she learned about keeping it cool when the company's ice packs didn't.
Customer Relationship Management
Unlock the Power of Customer Data
Learn about collecting and using customer and prospect data to provide the best experience you can for your customers.
B2B Sales
Why, in 2017, 'Coffee Is for Closers' Has a Completely New Spin
Closing the deal these days isn't enough. You may need to assign your B2B sales team some dedicated "customer success" representatives.
Chatbots
How to Build A Successful Chatbot
Chatbots can help customers, entertain users and market products to your target audience.
Customer Service
6 Ways Your Customer Service Department Can Generate More Revenue
Your customers love you, but are they improving your bottom line?
Chatbots
How This Entrepreneur Made A Chatbot Platform Successful
Chatbots are The Next Big Thing but capitalizing on the opportunity requires as much work as ever.
Customer Loyalty
6 Strategies Smart Brands Use to Satisfy and Retain Their Customers
Customers are primarily concerned about two things: your product quality and good communication. What are you doing to up your game?
Failure
The Number One Lesson You Can Learn from Fyre Festival: Preparation is Everything
Make sure that you create the infrastructure needed to deliver on your promises.
customer trust
7 Ways to Build Consumer Trust Naturally
Trust can't be established quickly or through gimmicks. Companies that have lost consumer trust -- you know the ones -- know this all too well.
