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Customer Service

social media tools

Top 10 Social Media Management Tools You Should Try Now

Chatbots are a significant new tool for the business use of social media.
Artificial Intelligence

What Westworld Got Right About the Future of AI

The promise and concern about artificial intelligence is its ability to seemingly understand and mimic human emotions.
Customer Engagement

Here's How Your Business Can Be Open 24/7

Customers expect access to you any time of day. These tips can help you pay attention at all times without burning the candle at both ends.
Starting a Business

5 Proven Strategies to Break Out With Your New Business

The internet hasn't changed everything about business. Price, quality and service still guide consumer decisions.
Chatbots

Top 7 Chatbot Monetization Strategies You Need to Know

Chatbots are new and hot but how do you get them to make money for your company?
Customer Service

The 5-Level Approach to Building a Community of Fans for Your Business

Learn how to develop a following of fans who will be loyal to your company.
Customer Service

Why Your Customers Deserve Personalized Responses on Social Media

Customers are satisfied knowing that someone is listening to them, and, there, social media can be better than phone calls and email.
Millennials

6 Ways Millennials Have Changed Business Practices

These tech savvy workers are changing the way we work, for the better.
Customer Relationship

Customer Service Is Ground Zero For Success

Try these eight best practices to make sure your company develops a 'customer-centric' focus.
Customer Service

See You at the Top: A Guide to Winning at Customer Service

If your customer has a beloved cat, as one company learned, ask after the feline; you'll get results.
Customer Service

3 Common Sense Keys That Drive Repeat Customers

Once you realize you are selling to people you won't be mystified about what it takes to treat them right.
Leadership Skills

That Time Bill Gates Answered a Tech Support Call ... and Crushed It

Leaving the C-suite to spend some time in a cubicle will teach you a lot about your own company.
Chatbots

Top 10 Best Chatbot Platform Tools to Build Chatbots for Your Business

Having a website became standard for every business years ago. That same process is just beginning for chatbots.
Customer Service

Free Webinar: Best Tips for Customer Care Over Social Media

Learn how your customers are interacting with you over social, and how you can give the best service in return.