Customer Service

What Reddit Co-Founder Alexis Ohanian Learned From Working at Pizza Hut
Jobs

What Reddit Co-Founder Alexis Ohanian Learned From Working at Pizza Hut

The part-time job laid the foundation for how he runs Reddit today.
Nina Zipkin
5 Social-Media Opportunities Businesses Mostly Overlook
Social Media

5 Social-Media Opportunities Businesses Mostly Overlook

Surprisingly few companies are taking full advantage of what social media offers.
Eric Samson
Good Customer Service Is Your Best Holiday Marketing Investment (Infographic)
Customer Service

Good Customer Service Is Your Best Holiday Marketing Investment (Infographic)

The team member talking to the customer is really the most important person in your company. At least to the customer.
Matt Lautz
Let's Get Personal: Using Technology to Improve In-Store Customer Experience
Customer Service

Let's Get Personal: Using Technology to Improve In-Store Customer Experience

Technology and data can play an invaluable role in enhancing your business, and the benefits are there for the taking, but don't lose sight of the folks behind the numbers.
Norm Merritt
3 Things Every Business Leader Should Unlearn
Sales Strategies

3 Things Every Business Leader Should Unlearn

It's time to reprogram your attitude toward waiting, blaming and selling.
Gene Hammett
3 Ways to Retain Loyal Customers By Going Above and Beyond
Marketing Bootcamp

3 Ways to Retain Loyal Customers By Going Above and Beyond

My son had an amazing experience with a company that helped him restring lacrosse heads for his team. Here's how you too can surprise and delight your customers.
Karen Mishra
Facebook Just Added New Features for Businesses
Facebook

Facebook Just Added New Features for Businesses

The social network isn't just for reposting animal pictures and inspirational quote memes anymore.
Carly Okyle
Why You Should Think Less About Sales and More About the Customer Experience
Marketing Bootcamp

Why You Should Think Less About Sales and More About the Customer Experience

Remember that old adage, 'Always be closing'? It's beginning to be obsolete.
Daniel Newman
5 Last-Minute Tips for Small Retailers to Boost Black Friday Sales
Marketing Bootcamp

5 Last-Minute Tips for Small Retailers to Boost Black Friday Sales

There's still time to make sure your ecommerce site is optimized, your social campaigns are a success and your inventory is under control.
Brandon Levey
4 Disruptors That Made Superior Branding Their Competitive Edge
Marketing Bootcamp

4 Disruptors That Made Superior Branding Their Competitive Edge

When many companies offer similar products at similar prices the customer's feel for the brand is the crucial distinction.
Larry Alton
Volkswagen to Give Gift Cards, Repairs to Diesel Car Owners
Scandal

Volkswagen to Give Gift Cards, Repairs to Diesel Car Owners

The embattled car maker admitted to installing 'defeat devices' in 11 million vehicles worldwide.
Leave the Ticket System at the DMV. Support Your Customers Through Conversations.
Customer Service

Leave the Ticket System at the DMV. Support Your Customers Through Conversations.

Here are 16 reasons why you need to stop supporting your customers using tickets and start acting like a human being.
Ruairi Galavan
3 Clichés Entrepreneurs Should Actually Follow
Lessons

3 Clichés Entrepreneurs Should Actually Follow

While some clichés shortcuts and euphemisms that serve only to shield people's true thoughts and keep them from voicing their opinions, these three have stood the test of time and are well known for a reason.
Cassie Petrey
Tweak Your Company Survey to Find Out What the Customer Actually Experiences
Customer Experience

Tweak Your Company Survey to Find Out What the Customer Actually Experiences

Most surveys ask questions that the company wants to know, not what the customer wants to tell them. And that gets you nowhere.
Tracy Maylett