Customer Service

The Key to a Happy, Healthy Relationship With Your Customers
Customer Relationship Management

The Key to a Happy, Healthy Relationship With Your Customers

Customer service isn't rocket science, and these tips will help you learn how to deliver it better than your competition.
David Royce
Alaska Airlines Is Gaining Altitude: 4 Ways to Cultivate a Winning Image
Take It From The Pros

Alaska Airlines Is Gaining Altitude: 4 Ways to Cultivate a Winning Image

Alaska's Virgin acquisition promises a fresh look for the brand, but it doesn't take a merger to build a strong, successful image.
Luis Gallardo
Why Established Companies Are Embracing an Amazon-Like Culture
Customer Service

Why Established Companies Are Embracing an Amazon-Like Culture

Con Ed was founded in 1823, but it's making sure it can compete with newer companies born in the digital age.
7 Strategies to Revamp Your Customer Onboarding
Onboarding

7 Strategies to Revamp Your Customer Onboarding

How you approach the onboarding process will greatly impact your future revenue.
Shayla Price
Take a Tip from Bezos: Customers Always Need a Seat at the Table
Amazon

Take a Tip from Bezos: Customers Always Need a Seat at the Table

A close study of Amazon.com founder Jeff Bezos reveals one of the world's most innovative companies is rooted in one of the oldest ideas. The customer comes first.
Bob Thompson
5 Examples of Companies Succeeding Through Transparency
Transparency

5 Examples of Companies Succeeding Through Transparency

Businesses of all sizes can use these same principles to improve their own internal processes.
Jonha Richman
Get to Know Your Customers, and Get Your Marketing Back on Track
Entrepreneur Network

Get to Know Your Customers, and Get Your Marketing Back on Track

Entrepreneur Network partner Ben Angel outlines ways you can focus on what's important -- the people giving you their money.
Erin Schultz
The 'F-Word' in B2B Relationships
B2B

The 'F-Word' in B2B Relationships

When the customer tells you everything is "fine" it is time be alarmed.
Aaron Orendorff
5 Sales Lessons B2B Companies Can Learn from Apple
Customer Loyalty

5 Sales Lessons B2B Companies Can Learn from Apple

At Apple the lessons outlined contributed to building a business that delights people around the world.
Winston Crawford
Marketing Advice from 3 Funded Fashion Startups
Marketing

Marketing Advice from 3 Funded Fashion Startups

The lesson these entrepreneurs offer is simple -- know your customers and how you can best serve them.
Fan Bi
5 Tips for Driving Valuable Customer Experiences Through Company Culture
Inspiring Your Team

5 Tips for Driving Valuable Customer Experiences Through Company Culture

It is important for organizations to build their culture around one goal -- delivering positive customer experiences.
Erin Walline
Aligning Sales and Marketing Needs To Be Your Priority
Sales Strategies

Aligning Sales and Marketing Needs To Be Your Priority

There is a very big payoff for companies that smooth the handoff of leads to sales.
John Rampton
Most Businesses Miss the Mark When Responding to Consumers on Social Media, New Study Says
Social Media

Most Businesses Miss the Mark When Responding to Consumers on Social Media, New Study Says

Being on top of customer complaints and questions online could give your company a big boost.
Lindsay Friedman
Coming Soon: Marketing Targeted Only at You
Future Tech

Coming Soon: Marketing Targeted Only at You

Real-time, GPS marketing is no longer science fiction.
Derek Newton
OK

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