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Customer Service

To Grow Your Business, Really Understand Customer Requirements
Customer Relationship Management

To Grow Your Business, Really Understand Customer Requirements

Margi Shaw, president of First Communications, says meeting customer needs is not debatable.
BizCast | 1 min read
Why Chatbots Are Failing Your Customers
Chatbots

Why Chatbots Are Failing Your Customers

Without the proper approach to this new technology, companies will only end up wasting money and frustrating their audiences.
Elizabeth Closmore | 5 min read
Are You Investing in Your Current Clients?
Customer Service

Are You Investing in Your Current Clients?

How much of your time do you spend trying to acquire new clients, and how much do you spend making sure your current clients are happy?
Chris Haddon and Jason Balin | 2 min read
How Do You Build a Loyal Customer Base From Scratch? That's What the Las Vegas Raiders Want to Know.
Marketing

How Do You Build a Loyal Customer Base From Scratch? That's What the Las Vegas Raiders Want to Know.

Here's how one number-crunching data wiz is looking carve out an oasis of football fandom in the middle of the desert.
Dan Bova | 6 min read
Running a Business Is About More Than Just Business
Customer Service

Running a Business Is About More Than Just Business

Todd Powell, co-founder and president of Vacation by Rail, talks about what keeps his team focused on business and the customer.
BizCast | 2 min read
Choosing the Right Chatbot Program Could Be Your Best Customer Service Move
Chatbots

Choosing the Right Chatbot Program Could Be Your Best Customer Service Move

Chatbots are ideal for how consumers increasingly prefer to communicate with brands.
Aaron Agius | 6 min read
10 Ways AI-Powered Conversational Commerce Can Help You Make Money
Chatbots

10 Ways AI-Powered Conversational Commerce Can Help You Make Money

Messaging applications are now taking over, as more consumers are using them for personal conversations.
Murray Newlands | 8 min read
Top 5 Bot Maker Experts You Should Hear Keynote
Chatbots

Top 5 Bot Maker Experts You Should Hear Keynote

Getting in on the ground floor of this new technology starts with learning from the pioneers perfecting it.
Cynthia Johnson | 4 min read
10 Metrics Your Chatbot Should Track to Optimize User Experience
Chatbots

10 Metrics Your Chatbot Should Track to Optimize User Experience

incorporating a chatbot into your marketing campaign can completely change the way you interact with your audiences
Murray Newlands | 6 min read
6 Ways to Make Your Ecommerce Startup Stand Out
Ecommerce

6 Ways to Make Your Ecommerce Startup Stand Out

Barebones shopping cart sites and apps just don't quite cut it anymore.
Ralph Tkatchuk | 6 min read
5 Ways Facebook Messenger Bots Can Help Your Business
Chatbots

5 Ways Facebook Messenger Bots Can Help Your Business

Chatbots can deliver personalized content to your clients and help generate revenue directly through your social media platforms.
Murray Newlands | 5 min read
How This Ice Cream Brand Built a Brand by Building Community
Starting a Business

How This Ice Cream Brand Built a Brand by Building Community

Founder of Jeni's Splendid Ice Creams sits does with Entrepreneur Network partner Jen Hacker to talk about how she built her brand.
Jen A. Miller | 1 min read
4 Simple Ways to Communicate Better With Your Customers
Customer Relationship Management

4 Simple Ways to Communicate Better With Your Customers

Customer experience is critical. Getting it right is more than just a tech fix, success extends to the very language you use.
Mike Taylor | 6 min read
5 Ways Inbound Sales Teams Can Innovate the Customer Experience
Customer Experience

5 Ways Inbound Sales Teams Can Innovate the Customer Experience

In a world where 70 percent of B2B buying choices are based on how customers rate their treatment, it's crucial that inbound sales teams take ownership of the customer experience early on.
Danny Wong | 5 min read
How a Failed Experiment in the Name of Eco-Friendliness Taught This Company About Its Most Important Asset
Growth Strategies

How a Failed Experiment in the Name of Eco-Friendliness Taught This Company About Its Most Important Asset

The founder of meal-kit service Gobble shares what she learned about keeping it cool when the company's ice packs didn't.
Lydia Belanger | 4 min read