Your customer-support team may never write a book or call themselves writers, but if the majority of their day is spent stringing words together to communicate, then it's worth their time to learn how to do it well.
In a business environment that no longer values brand loyalty, winning over long-term customers creates benefits that entrepreneurs should not undervalue.
Have you ever considered complaints as a way to impress customers and keep 'em coming back?
Pick your passion from our list of top personal-service franchises.
If you're serious about your future success and the growth of your business, you have to focus just as much on service as on sales.
Businesses of all sizes would be well served giving their customers a seat at the table with an executive that represents their interests.
The ridesharing company was loath to respond to Jenny Partington's complaints until she involved local media.
If there is a market for your business, you will have competitors. Learning from them is the winning strategy.
Today, the social media giant is rolling out new features making it more attractive for business owners to respond privately and quickly to customer inquiries.
Customer retention is key to a successful business. Learn how.
Disneyland is not only a place for kids and adults to have fun. It's an exceptionally well-run business that any entrepreneur could glean valuable information from.
To be of strategic importance, human resources needs to understand the company thoroughly and apply key skills.
Pitching, selling, fulfilling: What should you do at each stage?
Here are a few customer-service mistakes your company may be making and how to correct them, so you can be on the path of providing a memorable experience for customers, rather than an awful one.
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© 2016 Entrepreneur Media, Inc.