Inspiring Your Team
Products come and go, but it's how you treat people, from clients to employees, that creates a firm for the ages.
Create an outstanding customer experience and every other goal will be within reach.
Providing genuine value to your customers without even a hint of self-promotion. This novel concept could put you and your business on the map.
It may not be brain surgery, but done right, sales is a practice like medicine or any other profession. Learn it. Practice it.
You too can build a strong community of raving fans.
Geoffrey Woo and Michael Brandt personally reached out to customers after orders of their product was delayed. It was weeks of work, but they don't regret it. Read on to see why.
Treat every customer like your best friend, rather than another burden.
Customer Relationship Management
Customer service isn't rocket science, and these tips will help you learn how to deliver it better than your competition.
Take It From The Pros
Alaska's Virgin acquisition promises a fresh look for the brand, but it doesn't take a merger to build a strong, successful image.
Con Ed was founded in 1823, but it's making sure it can compete with newer companies born in the digital age.
How you approach the onboarding process will greatly impact your future revenue.
A close study of Amazon.com founder Jeff Bezos reveals one of the world's most innovative companies is rooted in one of the oldest ideas. The customer comes first.
Businesses of all sizes can use these same principles to improve their own internal processes.
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© 2017 Entrepreneur Media, Inc.