Customer Service

4 Social Media Sites Small Businesses Should Use More Often
Social Media

4 Social Media Sites Small Businesses Should Use More Often

There's more out there than Facebook, Instagram, Pintrest and Twitter.
4 Ways to Protect Your Brand Without Involving the Courts
Make More Happen

4 Ways to Protect Your Brand Without Involving the Courts

Take action on addressing any negative reviews of your brand or business.
Steve Cook
Like a Toddler Hitting a Tee-Ball, an Entrepreneur Will Fail Without Focusing on First-Things-First
Entrepreneur Network

Like a Toddler Hitting a Tee-Ball, an Entrepreneur Will Fail Without Focusing on First-Things-First

Patrick Bet-David says forget about maximizing the efficiency of your internal accounting systems for a minute. Do you have a lot of customers, and are they happy?
Entrepreneur Network
Digital Marketing Strategy ROI for Entrepreneurs: It's a Marathon, Not a Sprint
Digital Marketing Strategy

Digital Marketing Strategy ROI for Entrepreneurs: It's a Marathon, Not a Sprint

Launching a digital marketing strategy doesn't happen overnight. Three tips to better allocate time and money to the effort.
Erik Huberman
3 Cultural Considerations Before an Acquisition
Inspiring Your Team

3 Cultural Considerations Before an Acquisition

Melding cultural elements speeds up the success of a new business entity.
Tommy Petrogiannis
Not Promoting From Within? Ignoring Financial Statements? Don't Be Stupid.
Mistakes

Not Promoting From Within? Ignoring Financial Statements? Don't Be Stupid.

A lot of times, business owners do really dumb things that they would probably tell another business owner not to do.
Carol Roth
Southwest Is the Only Major Airline to Not Charge for Luggage Check. What Is It That Only You Can Provide Your Customers?
Customer Service

Southwest Is the Only Major Airline to Not Charge for Luggage Check. What Is It That Only You Can Provide Your Customers?

The "Only We…" clause is the thing, the item, the promise that only you -- only your company, only your services, only your products -- provide.
Matt Mayberry
Do You Have a 'Touchpoint Plan'?
Customer Service

Do You Have a 'Touchpoint Plan'?

Remember how Anne Hathaway in 'The Intern' tested her company's customer service? Don't let her outcome happen to you.
Karen Mishra
5 Easy Ways to Improve Client Retention
Customer Retention

5 Easy Ways to Improve Client Retention

Does the phrase 'under-promise and over-deliver' mean anything to you?
Jayson DeMers
Doing Things That Don't Scale Shows Your Effort and Personal Touch
Entrepreneur Network

Doing Things That Don't Scale Shows Your Effort and Personal Touch

John T. Meyer of web-design company Lemonly explains why you should routinely do nice things like sending your clients thank-you notes.
Entrepreneur Network
These 4 CRM Tools Will Make the Management Part Effortless
Customer Relationship Management

These 4 CRM Tools Will Make the Management Part Effortless

Socedo, Ontraport, Agile CRM and vCita will help you sail through customer relationship management.
Jeff Boss
How to Woo a Client Back After a Misunderstanding
Customer Retention

How to Woo a Client Back After a Misunderstanding

These five effective techniques will help save your biggest accounts after a customer-service disaster.
Ken Dunn
You Never, Ever Want to Run Your Business Like Gogo
Customer Feedback

You Never, Ever Want to Run Your Business Like Gogo

Selling people something that surprises them when it works is no way to cultivate customer loyalty.
Gene Marks
We Took a Tour of Samsung's Cool Tech-Infused Space in NYC
Technology

We Took a Tour of Samsung's Cool Tech-Infused Space in NYC

The company wants to use the location as a cultural hub complete with original programming and partnerships with local artists.
Nina Zipkin