Customer Service

Take It From The Pros

This Company Rakes in Millions and Still Handwrites Thank-Yous Every Day

Hunting gear maker Kuiu doesn't sell through retailers in favor of building direct and honest relationships with its customers.
Customer Loyalty

4 Winning Ways to Build Customer Loyalty

Providing an excellent experience for your customers will help you stay on top.
Customer Service

At Last, Customer Service Agents That Customers Can't Drive Crazy.

Smart agents can improve customer service and increase productivity.
Business

4 Ways to Earn Trust From Prospects and Customers

If you want to gain a person's trust, be reliable.
Travel

What I Learned From Getting Ripped Off by a Bangkok Tailor

And four other business lessons I was reminded of after spending two weeks in southeast Asia.
Customer Service

Good, Bad and Just Ugly Customer Service Trends

If your company isn't focused on the customer experience then you're losing customers.
Sales

Are You Looking to Make a Sale or Create a Customer?

Put sales on the backburner, and focus on increasing your customer lifetime value.
Customer Service

The Only 2 Things You Need for a Company Customers Won't Leave

Look for opportunities to provide a standout experience in everything so your customers will not want to look elsewhere.
Customer Service

Why Honest Customer Service Policies Are Good for Business

L.L. Bean offers a 'lifetime' guarantee on its products. Isn't that pricey for the company? Not if you keep talking about it.
Young Entrepreneurs

3 Cost-Effective Ways to Increase Brand Awareness

The most common problem entrepreneurs face is that nobody has heard of them or their business.
Customer Service

Be Known for Not Skimping on Customer Service

Overseas' call centers are cheap. Replacing disappointed customers is expensive.
Customer Service

What Buffer Can Teach Us About Customer Service

Now hiring: A Happiness Hero to be the extraordinary gatekeeper of my business.
Customer Experience

3 Elements of a Better Customer Experience

Companies that treat customer service like an afterthought needn't worry -- their competition will take care of the rest.
Employee Management

3 Steps That Will Empower Your Employees to Act Like CEOs

Your company is only as strong as the weakest link in your chain. So, make those links strong.
Customer Service

3 Ecommerce Companies Rocking Their Customer Service

Never mind Amazon and Zappos, other firms are realizing that stellar customer service makes the sale.
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