Customer Service
Live Chat
3 Tools That Keep Online Prospects Engaged and Alert
Users who participate in live chat are 3.5 times more likely to convert than those who aren't. So, have you looked into providing live chat?
Customer Service
The 4 Top Customer Service Screw-Ups You Must Avoid
There is no point in marketing if your team ignores customers who respond.
Customer Service
Create Space to Work On the Business, Not In the Business
James Teppen, co-president of Gibraltar Business Capital, discusses the importance of customer service.
Customer Experience
Why Customer Experience Is Your Key to Success
According to research, 70 percent of buying experiences are based on how the customer feels they're being treated.
Customer Engagement
Solving Contact Center Woes With Customer Engagement
Companies that operate call centers are rethinking how they interact with customers.
Customer Engagement
Keeping the Human Element in Digital Customer Experience
Core values should not have to change because the way we work has changed.
Ecommerce
Here's How Small Businesses Beat the Ecommerce Big Guys
Offer flawless service, and your customers will keep coming back.
Customer Relationship Management
To Grow Your Business, Really Understand Customer Requirements
Margi Shaw, president of First Communications, says meeting customer needs is not debatable.
Chatbots
Why Chatbots Are Failing Your Customers
Without the proper approach to this new technology, companies will only end up wasting money and frustrating their audiences.
Customer Service
Are You Investing in Your Current Clients?
How much of your time do you spend trying to acquire new clients, and how much do you spend making sure your current clients are happy?
Marketing
How Do You Build a Loyal Customer Base From Scratch? That's What the Las Vegas Raiders Want to Know.
Here's how one number-crunching data wiz is looking carve out an oasis of football fandom in the middle of the desert.
Customer Service
Running a Business Is About More Than Just Business
Todd Powell, co-founder and president of Vacation by Rail, talks about what keeps his team focused on business and the customer.
Chatbots
Choosing the Right Chatbot Program Could Be Your Best Customer Service Move
Chatbots are ideal for how consumers increasingly prefer to communicate with brands.
Chatbots
10 Ways AI-Powered Conversational Commerce Can Help You Make Money
Messaging applications are now taking over, as more consumers are using them for personal conversations.
Chatbots
Top 5 Bot Maker Experts You Should Hear Keynote
Getting in on the ground floor of this new technology starts with learning from the pioneers perfecting it.
