My Queue

There are no Videos in your queue.

Click on the Add to next to any video to save to your queue.

There are no Articles in your queue.

Click on the Add to next to any article to save to your queue.

There are no Podcasts in your queue.

Click on the Add to next to any podcast episode to save to your queue.

You're not following any authors.

Click the Follow button on any author page to keep up with the latest content from your favorite authors.

Customer Service

Chatbots

Create Your Own Chatbot Online and Increase Productivity

Chatbots are wonderful tools for productivity and efficiency.
Customer Relationship Management

7 Science-Backed Strategies for Dealing With Angry Customers

De-escalating a tense situation starts with understanding your own emotions and how to maintain an inner calm.
Chatbots

A Chatbot Maker's Expert Tips to Create a Bot for Your Brand

Chatbots, already capable of customer service work, can be integrated with ecommerce platforms to monetize your social media accounts and instant messaging profiles.
Privacy Concerns

Senate Votes to Reverse FCC Consumer Internet Privacy Rules

The regulations were intended to require more transparency on the part of ISPs.
social media tools

Top 10 Social Media Management Tools You Should Try Now

Chatbots are a significant new tool for the business use of social media.
Artificial Intelligence

What Westworld Got Right About the Future of AI

The promise and concern about artificial intelligence is its ability to seemingly understand and mimic human emotions.
Customer Engagement

Here's How Your Business Can Be Open 24/7

Customers expect access to you any time of day. These tips can help you pay attention at all times without burning the candle at both ends.
Starting a Business

5 Proven Strategies to Break Out With Your New Business

The internet hasn't changed everything about business. Price, quality and service still guide consumer decisions.
Chatbots

Top 7 Chatbot Monetization Strategies You Need to Know

Chatbots are new and hot but how do you get them to make money for your company?
Customer Service

The 5-Level Approach to Building a Community of Fans for Your Business

Learn how to develop a following of fans who will be loyal to your company.
Customer Service

Why Your Customers Deserve Personalized Responses on Social Media

Customers are satisfied knowing that someone is listening to them, and, there, social media can be better than phone calls and email.
Millennials

6 Ways Millennials Have Changed Business Practices

These tech savvy workers are changing the way we work, for the better.
Customer Relationship

Customer Service Is Ground Zero For Success

Try these eight best practices to make sure your company develops a 'customer-centric' focus.
Customer Service

See You at the Top: A Guide to Winning at Customer Service

If your customer has a beloved cat, as one company learned, ask after the feline; you'll get results.
Customer Service

3 Common Sense Keys That Drive Repeat Customers

Once you realize you are selling to people you won't be mystified about what it takes to treat them right.