Customer Service

Why You Should Discriminate Amongst Customers, and Be Proud of It
Customer Experience

Why You Should Discriminate Amongst Customers, and Be Proud of It

Although we all want to feel that every customer is equal and loved, the fact is that all customers are not equal or loved.
Gene Marks
3 Fundamentals of Better Customer Experiences
Customer Experience

3 Fundamentals of Better Customer Experiences

"Talk to me like I'm a person. . . not in robot code" is one of them.
Toby Bottorf
Why Twitter's New DM Character Limit Could Be a Game Changer for Business Users
Customer Experience

Why Twitter's New DM Character Limit Could Be a Game Changer for Business Users

The social networking site just amped up its utility as a real-time customer service center.
Geoff Weiss
Waitress Buys Dinner for Customers Whose Daughter Died
Customer Experience

Waitress Buys Dinner for Customers Whose Daughter Died

In an age of aggressive customer-versus-waiter interactions, this waitress's kindness stands out.
Kate Taylor
8 Ways to Offer Stellar Customer Service That Don't Cost a Penny
Customer Experience

8 Ways to Offer Stellar Customer Service That Don't Cost a Penny

Prompt response, patient listening and sincere follow up keeps customers happy and solves most problems when they aren't.
Jacqueline Whitmore
How to Get Customers to Keep Coming Back
Customer Experience

How to Get Customers to Keep Coming Back

To increase your customer retention rate, you need to give people a reason to return to your business. Here is how.
Daniel Newman
4 Ways to Extend Customer Service Beyond Your 1-800-Number
Customer Experience

4 Ways to Extend Customer Service Beyond Your 1-800-Number

To fine-tune your customer service, cultivate loyalty with a relationship-building approach that transcends single interactions.
Seth Bailey
How a Transparent Team Culture Can Improve Customer Service
Customer Experience

How a Transparent Team Culture Can Improve Customer Service

It's no longer enough to rely on imagery and messaging if you want to be taken seriously by your audience.
Peter Mühlmann
Twitter Might Be the Most Important Customer Service Center You Have
Customer Experience

Twitter Might Be the Most Important Customer Service Center You Have

As travelers turn to Twitter to complain about airline snafus and hotel hiccups, businesses are staffing up their social media teams.
Elaine Glusac
4 Reasons You're Lucky That Angry Customer Is Yelling at You
Customer Experience

4 Reasons You're Lucky That Angry Customer Is Yelling at You

Listening to unhappy customers is a hard but valuable way to learn how to improve your business and better than them disparaging you on social media.
Rohan Ayyar
5 Ways to Put Your Customers First
Customer Experience

5 Ways to Put Your Customers First

The sooner you can prioritize your customer's point of view and create products and experiences that reflect their needs, the more successful everyone will be.
John Joseph
For Success in Sales, Learn Your Customer's Backstory
Customer Experience

For Success in Sales, Learn Your Customer's Backstory

Don't just attack with questions about what your prospect wants, instead, ask them why.
Jeff Shore
6 Strategies for Getting Really Great Customer Service
Customer Experience

6 Strategies for Getting Really Great Customer Service

You'll never have to suffer through that surly waiter again.
Chip R. Bell
The 3 Crucial Steps to Master Customer Service
Customer Experience

The 3 Crucial Steps to Master Customer Service

Size doesn't dictate a good customer service strategy -- start now with these tips.
Matthew Toren