Customer Service

Do You Have a 'Touchpoint Plan'?
Customer Service

Do You Have a 'Touchpoint Plan'?

Remember how Anne Hathaway in 'The Intern' tested her company's customer service? Don't let her outcome happen to you.
Karen Mishra
5 Easy Ways to Improve Client Retention
Customer Retention

5 Easy Ways to Improve Client Retention

Does the phrase 'under-promise and over-deliver' mean anything to you?
Jayson DeMers
Doing Things That Don't Scale Shows Your Effort and Personal Touch
Entrepreneur Network

Doing Things That Don't Scale Shows Your Effort and Personal Touch

John T. Meyer of web-design company Lemonly explains why you should routinely do nice things like sending your clients thank-you notes.
Entrepreneur Network
These 4 CRM Tools Will Make the Management Part Effortless
Customer Relationship Management

These 4 CRM Tools Will Make the Management Part Effortless

Socedo, Ontraport, Agile CRM and vCita will help you sail through customer relationship management.
Jeff Boss
How to Woo a Client Back After a Misunderstanding
Customer Retention

How to Woo a Client Back After a Misunderstanding

These five effective techniques will help save your biggest accounts after a customer-service disaster.
Ken Dunn
You Never, Ever Want to Run Your Business Like Gogo
Customer Feedback

You Never, Ever Want to Run Your Business Like Gogo

Selling people something that surprises them when it works is no way to cultivate customer loyalty.
Gene Marks
We Took a Tour of Samsung's Cool Tech-Infused Space in NYC
Technology

We Took a Tour of Samsung's Cool Tech-Infused Space in NYC

The company wants to use the location as a cultural hub complete with original programming and partnerships with local artists.
Nina Zipkin
7 Tactics That Show You're Getting Customer Service Right
Customer Service

7 Tactics That Show You're Getting Customer Service Right

When it comes down to it, customers really only want a few things if there's a problem with your service or product.
John Boitnott
The Secret to Keeping Customers Engaged
Growth Strategies

The Secret to Keeping Customers Engaged

Jordan Zimmerman of Zimmerman Advertising tells you how to get new clients.
Tracy Byrnes
How an Indian Startup Is Using Customer Service to Edge Out the Competition
Customer Service

How an Indian Startup Is Using Customer Service to Edge Out the Competition

Designhill offers customers 100 percent refunds on its logo-design service, no questions asked.
Brian Hughes
What's More Important: Retaining Customers or Acquiring Customers?
Growth Strategies

What's More Important: Retaining Customers or Acquiring Customers?

Adding news clients and keeping the ones you have -- Jordan Zimmerman of Zimmerman Advertising focuses on how to do both.
Tracy Byrnes
Elon Musk Personally Cancels 'Super Rude' Customer's Tesla Model X Order
Elon Musk

Elon Musk Personally Cancels 'Super Rude' Customer's Tesla Model X Order

Don't cross the Bel Air billionaire. He has the power to ban you.
Kim Lachance Shandrow
Customer Relationship

3 Ways to Monitor Customer Churn

Here's how to prioritize the hundreds of indicators of customer relationship and to get the right signals vs. noise.
David Politis
United, American Airlines to Once Again Offer Free Snacks to Coach Travelers
Business Travel

United, American Airlines to Once Again Offer Free Snacks to Coach Travelers

It turns out, a little bit of salt and sugar matters to customers.
Nina Zipkin