Why You Should Discriminate Amongst Customers, and Be Proud of It
Although we all want to feel that every customer is equal and loved, the fact is that all customers are not equal or loved.
3 Fundamentals of Better Customer Experiences
"Talk to me like I'm a person. . . not in robot code" is one of them.
Why Twitter's New DM Character Limit Could Be a Game Changer for Business Users
The social networking site just amped up its utility as a real-time customer service center.
Waitress Buys Dinner for Customers Whose Daughter Died
In an age of aggressive customer-versus-waiter interactions, this waitress's kindness stands out.
8 Ways to Offer Stellar Customer Service That Don't Cost a Penny
Prompt response, patient listening and sincere follow up keeps customers happy and solves most problems when they aren't.
How to Get Customers to Keep Coming Back
To increase your customer retention rate, you need to give people a reason to return to your business. Here is how.
4 Ways to Extend Customer Service Beyond Your 1-800-Number
To fine-tune your customer service, cultivate loyalty with a relationship-building approach that transcends single interactions.
How a Transparent Team Culture Can Improve Customer Service
It's no longer enough to rely on imagery and messaging if you want to be taken seriously by your audience.
Twitter Might Be the Most Important Customer Service Center You Have
As travelers turn to Twitter to complain about airline snafus and hotel hiccups, businesses are staffing up their social media teams.
4 Reasons You're Lucky That Angry Customer Is Yelling at You
Listening to unhappy customers is a hard but valuable way to learn how to improve your business and better than them disparaging you on social media.
5 Ways to Put Your Customers First
The sooner you can prioritize your customer's point of view and create products and experiences that reflect their needs, the more successful everyone will be.
For Success in Sales, Learn Your Customer's Backstory
Don't just attack with questions about what your prospect wants, instead, ask them why.
6 Strategies for Getting Really Great Customer Service
You'll never have to suffer through that surly waiter again.
Chip R. Bell
The 3 Crucial Steps to Master Customer Service
Size doesn't dictate a good customer service strategy -- start now with these tips.
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