Customer Service: Page 8

Growing a Business

5 Things to Remember When Communicating With Customers

Effective communication with customers has never been more important, especially as we head into economic uncertainty. Remember these five tips when you're talking to your customers.

Growing a Business

How to Retain Customers During an Economic Downturn

To weather a recession, focus on your most loyal customers.

Business News

The Savannah Bananas Just Turned Down $1 Million in Ticket Sales. Are They, Um, Bananas?

Baseball team owner Jesse Cole explains why he cried foul on an attempted group sale purchase.

Growing a Business

Want Raving Fans Like Tesla and Starbucks? Your Business Needs to Do These 6 Things.

We all know brand aficionados who are simply obsessed with a service or product, but what are the best ways of attracting those people to your company?

Business News

A Woman's Awful Experience Getting Refunded for a $19 Candle on Etsy Went Viral After the Store Kept Insulting Her

After requesting a refund, the owner of the store accused her of being drunk or high in a testy exchange.

Growing a Business

Buy Now, Pay Later Models May Be the Solution Your Business Needs to Stay Ahead

A win-win-win setup, BNPL plans can support retailers, customers and third-party companies alike.

Thought Leaders

5 Steps for Building Trust and Becoming the Go-to in Your Field

The right approach to branding can put the thought leadership mantle within your grasp.

Leadership

Prioritize This Tool to Increase Customer Satisfaction During a Recession

Giving your customers what they really want will help you operate more efficiently from a digital perspective and more importantly, lead you through the potential recession.

Leadership

This Is Your Secret Weapon for Better Customer Experience

Adopting this model will help unite your customer-facing teams, so they can focus on providing a singular, cohesive experience to consumers, no matter where or how they buy.

Science & Technology

This Important Website Feature Is Crucial For Your Business

The one thing you should be aware of is the power of real-time conversation with a customer.

Leadership

Infusing Family Recipes with Innovative Dining

Chef Jason Helfer has created an employee culture at his family restaurant, Peasant Village, that shines through in the elevated customer service they provide.

Growing a Business

Use These Top 7 Customer Onboarding Practices to Effectively Promote a Digital Product

Let's look at seven customer onboarding practices that should be used to promote digital products.

Growing a Business

San Angelo is Sweet on This Unique Donut Shop

Ash Cordona never thought he'd own a donut shop, after years in trucking and transportation, but when an opportunity to buy Donutopia fell into their laps, he and his wife Sophea jumped at the chance to own a small business.

Marketing

As Inflation Soars, Consumers Want More Rewards and Shopping Incentives. Here's How to Give Them What They Want

With inflation becoming a pressing concern for most consumers, the desire for rewards and other shopping incentives has increased. We examine these incentives' impact on consumer shopping behavior and brand affinity.

Science & Technology

Leveraging Technology for a Better Consumer Experience

Technology can be a tricky thing for a small business. Used correctly, technology can increase revenue and streamline operations.