Do You Have a 'Touchpoint Plan'?
Remember how Anne Hathaway in 'The Intern' tested her company's customer service? Don't let her outcome happen to you.
5 Easy Ways to Improve Client Retention
Does the phrase 'under-promise and over-deliver' mean anything to you?
Doing Things That Don't Scale Shows Your Effort and Personal Touch
John T. Meyer of web-design company Lemonly explains why you should routinely do nice things like sending your clients thank-you notes.
Customer Relationship Management
These 4 CRM Tools Will Make the Management Part Effortless
Socedo, Ontraport, Agile CRM and vCita will help you sail through customer relationship management.
How to Woo a Client Back After a Misunderstanding
These five effective techniques will help save your biggest accounts after a customer-service disaster.
You Never, Ever Want to Run Your Business Like Gogo
Selling people something that surprises them when it works is no way to cultivate customer loyalty.
We Took a Tour of Samsung's Cool Tech-Infused Space in NYC
The company wants to use the location as a cultural hub complete with original programming and partnerships with local artists.
7 Tactics That Show You're Getting Customer Service Right
When it comes down to it, customers really only want a few things if there's a problem with your service or product.
The Secret to Keeping Customers Engaged
Jordan Zimmerman of Zimmerman Advertising tells you how to get new clients.
How an Indian Startup Is Using Customer Service to Edge Out the Competition
Designhill offers customers 100 percent refunds on its logo-design service, no questions asked.
What's More Important: Retaining Customers or Acquiring Customers?
Adding news clients and keeping the ones you have -- Jordan Zimmerman of Zimmerman Advertising focuses on how to do both.
Elon Musk Personally Cancels 'Super Rude' Customer's Tesla Model X Order
Don't cross the Bel Air billionaire. He has the power to ban you.
Kim Lachance Shandrow
3 Ways to Monitor Customer Churn
Here's how to prioritize the hundreds of indicators of customer relationship and to get the right signals vs. noise.
United, American Airlines to Once Again Offer Free Snacks to Coach Travelers
It turns out, a little bit of salt and sugar matters to customers.
Starting a Business
Reprints & Licensing
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