My Queue

There are no Videos in your queue.

Click on the Add to next to any video to save to your queue.

There are no Articles in your queue.

Click on the Add to next to any article to save to your queue.

There are no Podcasts in your queue.

Click on the Add to next to any podcast episode to save to your queue.

You're not following any authors.

Click the Follow button on any author page to keep up with the latest content from your favorite authors.

Customer Service

Customer Service

3 Customer Service Strategies You Should Steal From, Would You Believe, Lyft Drivers

United Airlines' recent press shows the looming shadow one negative customer service can cast over your brand. These customer service concepts can help.
Chatbots

Bots for Messenger Are the Marketplace 'Goldilocks,' and This Man Would Know.

For the billion (and counting) users of Messenger, interacting with a chatbot will likely be the easiest way to shop.
Infographics

A Guide to Social Media Customer Care (Infographic)

Social media is one of the best mediums for customer service today.
Customer Service

Here's How You Make Customer Service Your Secret Weapon

Why speed matters, and how to stay top-of-mind for every customer.
Customer Service

Engage With Your Customers and Find Out Their Needs

President of Norman Distributions Ryan Meczyk knows that when you first start out you can't always hit that grand slam, but rather start with a single and take your time around the bases.
Hotels

Hotel Guest Requests, and Receives, Framed, Signed Photo of Christopher Walken

Here's an example of customer service that goes beyond expectations.
Artificial Intelligence

How to Train Your Robot: 4 Ways Startups Can Apply AI

Forward-thinking companies are rapidly learning that artificial intelligence produces real results for startups, marketers and customers.
Customer Service

Is Your Customer Service Department Prepared for Today's Consumers?

Keeping your audience happy means handling customer service challenges before they develop. Besides, bringing joy to customers is -- and always should be -- the name of the game.
Success Strategies

How Retailers Are Thriving Despite the Supposed Death of Their Industry

To frame it as a battle between brick-and-mortar and ecommerce is to miss the point.
Startup Success Stories

5 Mindsets to Help You Reel in Major Accounts

Small firms can -- and do -- land large clients. So, if you're small, leverage your small wins and provide the customized service the big fish can't match.
Ask Entrepreneur

Create Your Own Chatbot Online and Increase Productivity

Chatbots are wonderful tools for productivity and efficiency.
Customer Relationship Management

7 Science-Backed Strategies for Dealing With Angry Customers

De-escalating a tense situation starts with understanding your own emotions and how to maintain an inner calm.
Chatbots

A Chatbot Maker's Expert Tips to Create a Bot for Your Brand

Chatbots, already capable of customer service work, can be integrated with ecommerce platforms to monetize your social media accounts and instant messaging profiles.
Privacy Concerns

Senate Votes to Reverse FCC Consumer Internet Privacy Rules

The regulations were intended to require more transparency on the part of ISPs.