Customer Service

What's More Important: Retaining Customers or Acquiring Customers?
Growth Strategies

What's More Important: Retaining Customers or Acquiring Customers?

Adding news clients and keeping the ones you have -- Jordan Zimmerman of Zimmerman Advertising focuses on how to do both.
Tracy Byrnes
Elon Musk Personally Cancels 'Super Rude' Customer's Tesla Model X Order
Elon Musk

Elon Musk Personally Cancels 'Super Rude' Customer's Tesla Model X Order

Don't cross the Bel Air billionaire. He has the power to ban you.
Kim Lachance Shandrow
Customer Relationship

3 Ways to Monitor Customer Churn

Here's how to prioritize the hundreds of indicators of customer relationship and to get the right signals vs. noise.
David Politis
United, American Airlines to Once Again Offer Free Snacks to Coach Travelers
Business Travel

United, American Airlines to Once Again Offer Free Snacks to Coach Travelers

It turns out, a little bit of salt and sugar matters to customers.
Nina Zipkin
Why the First Call From a Customer Is the Most Important
Marketing Bootcamp

Why the First Call From a Customer Is the Most Important

Research finds that potential customers unhappy with their first experience contacting a company are unlikely to ever return.
John Boitnott
Customer Care Is Your Best Marketing Strategy
Marketing Bootcamp

Customer Care Is Your Best Marketing Strategy

Great marketing brings customers to you. But it won't help you keep them.
Jason Wesbecher
Your Customers' 'Why' Is More Important Than Their 'Want'
Sales Strategies

Your Customers' 'Why' Is More Important Than Their 'Want'

Stop trying to figure out what your customers want. Figure out why they want.
Jeff Shore
Beacon Founder: Know Who Your Most Important Staffers Are
Managing Employees

Beacon Founder: Know Who Your Most Important Staffers Are

The former head of Surf Air explains the role customer service holds in retaining affluent consumers.
Tanya Benedicto Klich
This Surprising Customer Service Exchange Has Gone Viral
Customer Service

This Surprising Customer Service Exchange Has Gone Viral

When a Zulilly shopper wanted to return a winter coat, she got an answer she didn't expect.
Carly Okyle
5 Areas Where Ecommerce Businesses Often Struggle and What You Can Do
Ecommerce

5 Areas Where Ecommerce Businesses Often Struggle and What You Can Do

Order fulfillment? Website security? Mobile commerce? What are some smart ways to get over the obstacles each presents?
Thomas Smale
3 Quick Tips for Handling an Upset Customer
Customer Service

3 Quick Tips for Handling an Upset Customer

This advice will keep you cool in a conflict.
Christopher Hann
Customer-Journey Mapping: The What, How and Why
Customer Experience

Customer-Journey Mapping: The What, How and Why

To increase profits, entrepreneurs must understand and nurture customers from the very first interaction to long after the purchase has been made.
Daniel Newman
From Power Breakfast to Power Beauty: How Extremely Busy Clients Inspired a Style Mogul
Marketing Bootcamp

From Power Breakfast to Power Beauty: How Extremely Busy Clients Inspired a Style Mogul

Anticipating your market's needs is key for any business -- especially an upscale salon on New York City's Upper East Side.
Tanya Benedicto Klich
Virginia Pharmacist Turns to Dry Cleaning as First-Time Franchisee
Franchise Players

Virginia Pharmacist Turns to Dry Cleaning as First-Time Franchisee

Krishna Gondi was always a fan of ZIPS Dry Cleaners. Now he owns one.
Erin Schultz