7 Ways To Add Massive Value To Your Business
Brian Tracy shares his seven secrets to adding value in your job, business or products for greater success.
We're All in the Service Business
Your product is not your business, taking care of your customers is your business.
The Secret to Keeping Your Sanity in Customer Service
As an entrepreneur, you have to be good at customer service.
You Don't Succeed by Making it Difficult to Buy From You
The frustrated shopper who gives up on you might have been a customer for life if you'd made things easy.
4 Lessons About Handling Stressed Customers That I Learned From Being a Mover
Calling certain service companies -- such as realtors or movers -- is essentially a cry for help in the midst of a stressful life event. How will you, the provider, respond?
12 Things Authentic People Don't Do on Social Media
Honesty and transparency are important for boosting your company's customer experience.
5 Counterintuitive Ways to Transform Your Customer Care Experience
These simple strategies can get your customer care teams on the path to success.
Build Customer Loyalty by Focusing on Customer Outcomes
The only way to compete with Amazon is to provide stellar customer experiences.
It's All About the Customer Service
3 Must-do tips to distinguish your business and create customers for life.
5 Things We've Learned Competing Against 800-pound Gorillas
Let being small be your thing. Specialize in doing a few things extremely well, and forget the rest.
Online Reviews Are the New Social Proof
Star ratings and testimonials from strangers influence behavior and buying habits. It's time to start managing the conversation around your brand.
11 Simple Questions to Improve Your SaaS Customer's Onboarding
By asking the right questions, there's plenty you can do to improve retention..
6 Life-Saving Tips How to Stay Afloat in an Economic Storm
Turbulent times call for a judicious application of cost cutting and clear-eyed risk taking, of strong leadership and shared sacrifice. All hands on deck.
Make More Happen
Customers Don't Mind Waiting for a Superior Product
Rome wasn't built in a day and neither was much else that we consider valuable.
Chip R. Bell
Starting a Business
Reprints & Licensing
© 2017 Entrepreneur Media, Inc.
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