Customer Service

A Guide to Social Media Customer Care (Infographic)
Infographics

A Guide to Social Media Customer Care (Infographic)

Social media is one of the best mediums for customer service today.
Rose Leadem
Here's How You Make Customer Service Your Secret Weapon
Customer Service

Here's How You Make Customer Service Your Secret Weapon

Why speed matters, and how to stay top-of-mind for every customer.
Aaron Price
Engage With Your Customers and Find Out Their Needs
Customer Service

Engage With Your Customers and Find Out Their Needs

President of Norman Distributions Ryan Meczyk knows that when you first start out you can't always hit that grand slam, but rather start with a single and take your time around the bases.
Hotel Guest Requests, and Receives, Framed, Signed Photo of Christopher Walken
Hotels

Hotel Guest Requests, and Receives, Framed, Signed Photo of Christopher Walken

Here's an example of customer service that goes beyond expectations.
Rose Leadem
How to Train Your Robot: 4 Ways Startups Can Apply AI
Artificial Intelligence

How to Train Your Robot: 4 Ways Startups Can Apply AI

Forward-thinking companies are rapidly learning that artificial intelligence produces real results for startups, marketers and customers.
Vince Lynch
Is Your Customer Service Department Prepared for Today's Consumers?
Customer Service

Is Your Customer Service Department Prepared for Today's Consumers?

Keeping your audience happy means handling customer service challenges before they develop. Besides, bringing joy to customers is -- and always should be -- the name of the game.
Ari Rabban
How Retailers Are Thriving Despite the Supposed Death of Their Industry
Take It From The Pros

How Retailers Are Thriving Despite the Supposed Death of Their Industry

To frame it as a battle between brick-and-mortar and ecommerce is to miss the point.
Lydia Belanger
5 Mindsets to Help You Reel in Major Accounts
Take It From The Pros

5 Mindsets to Help You Reel in Major Accounts

Small firms can -- and do -- land large clients. So, if you're small, leverage your small wins and provide the customized service the big fish can't match.
Create Your Own Chatbot Online and Increase Productivity
Chatbots

Create Your Own Chatbot Online and Increase Productivity

Chatbots are wonderful tools for productivity and efficiency.
Murray Newlands
7 Science-Backed Strategies for Dealing With Angry Customers
Customer Relationship Management

7 Science-Backed Strategies for Dealing With Angry Customers

De-escalating a tense situation starts with understanding your own emotions and how to maintain an inner calm.
Tobi Abdulgafar
A Chatbot Maker's Expert Tips to Create a Bot for Your Brand
Chatbots

A Chatbot Maker's Expert Tips to Create a Bot for Your Brand

Chatbots, already capable of customer service work, can be integrated with ecommerce platforms to monetize your social media accounts and instant messaging profiles.
Murray Newlands
Senate Votes to Reverse FCC Consumer Internet Privacy Rules
Privacy Concerns

Senate Votes to Reverse FCC Consumer Internet Privacy Rules

The regulations were intended to require more transparency on the part of ISPs.
Nina Zipkin
Top 10 Social Media Management Tools You Should Try Now
social media tools

Top 10 Social Media Management Tools You Should Try Now

Chatbots are a significant new tool for the business use of social media.
Marsha Hunt
OK

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