Customer Service - Page: 2

Why Experience-First Entrepreneurs Win Consumers

How entrepreneurs can win on experience and why this is so critical right now.

Antonia Hock

Give the People What They Want (and Then Some): The Magic of Overdelivering

Every successful enterprise fosters a sense of joy and wonder for customers, in ways large and small.

Paula Wallace

What Exactly Is A "Porterage" Fee? It's a Great Example of What You Shouldn't Be Charging Your Customers

You might encounter this fee if you have upcoming business or leisure travel planned.

Gene Marks

If Your Company Is Not Customer-Obsessed, You're Doing It Wrong

Since the advent of agile development and the rise of data-driven insights, "customer obsession" went from grabbing headlines, to a nice-to-have, and now it's mission-critical.

Sharel Omer

If You Really Want to Understand Customer Needs, Avoid Surveys

Most surveys provide little value to understanding customers and can lead you down the wrong path for your business with a false sense of security. Here's what to do instead, and how to use surveys properly if you absolutely have to.

How "Drive-Thru" Business Hurts Your Bottom Line

The importance of providing your audience with a deliberate and engaging experience.

How to Make Your Clients Love Working With You

Managing clients isn't about fast hookups. Aim for more long-term (and more profitable) pair bonding.

Jonathon Narvey

4 Ways to Make the Best First Impression With Your Customers

Communication with your customers is always important, but it's especially critical when they first engage with you. Those first interactions set the tone, so here's how to get off on the right foot from the start.

Krista Mashore

Why Chick-fil-A Employees Never Say 'You're Welcome'

A lesson in gratitude and communication for all employees and entrepreneurs.

Gene Marks

How to Adapt your Marketing to the Post-Covid Era

Covid changed the way many businesses reach customers. These tips will help your business succeed in a post covid era.

3 Commonly Overlooked Strategies Necessary for Starting, Building, Pivoting or Expanding Your Business

Are you starting, building, pivoting, or expanding your business? What type of marketing strategies are needed, and how should a financial prediction statement or proforma be structured to get started?

Adam Horlock

Address These 10 Common Causes of Customer Friction to Maximize Success

Anything slowing or stopping a customer from purchasing - from poor website design to an unknowledgeable sales staff - is an existential issue that needs to be addressed immediately.

Scott Baradell