Free Webinar: Best Tips for Customer Care Over Social Media
Learn how your customers are interacting with you over social, and how you can give the best service in return.
10 Facebook Messenger Chatbot Marketing Expert Tips
The best ways to include chatbots into your marketing mix.
Inspiring Your Team
Product, Price, Placement, Promotion: Can Your Business Survive Without Them?
Service as a Solution can differentiate businesses facing barriers.
What This CEO Learned by Working in His Company's Call Center
Nothing has taught me more about running a company than simply picking up the phone and listening to my customers.
Alan J. Murray
Customer Service Representatives Are Your Public Face
When a customer is unhappy and ready to write off your company, you want them dealing with the best people you can hire.
Phil La Duke
4 Assumptions Needed to Deliver 5-Star Customer Service
If you hear from a customer, it's probably not because they are happy.
The 4 Essentials of a Customer Service Plan
Customer service is one of the most overlooked priorities for growing businesses.
4 Investments Brands Should Make to Upgrade Their Customer Service
Forty-four percent of online consumers called live chat service when they're making online purchases one of a brand's most important website features.
4 Ways Customers Need to See You Want Their Business
You'll make the sale based on price, quality and whether the buyer feels appreciated.
Small Businesses That Encourage Tipping Are Killing Their Brand
The tip cup by the register tells customers you would rather your team panhandle than pay them decently.
5 Ways to Build Killer Relationships With Customers
The best type of customer is a repeat customer.
5 Ways to Build a Team That Cares
Sincerely caring for your customers is good for business. Sincerely caring for people in general is good for life.
How to Retain More Customers Without Spending a Dime
Sourcing new customers has to be a daily priority. If you're not selling, you're not in business; all you've got is a hobby.
4 Strategies to Boost Customer Loyalty
The least expensive and most effective growth strategy is keeping the customers you already have.
Starting a Business
Reprints & Licensing
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