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Customer Service - Page: 2
Every successful enterprise fosters a sense of joy and wonder for customers, in ways large and small.
What Exactly Is A "Porterage" Fee? It's a Great Example of What You Shouldn't Be Charging Your Customers
You might encounter this fee if you have upcoming business or leisure travel planned.
Since the advent of agile development and the rise of data-driven insights, "customer obsession" went from grabbing headlines, to a nice-to-have, and now it's mission-critical.
Most surveys provide little value to understanding customers and can lead you down the wrong path for your business with a false sense of security. Here's what to do instead, and how to use surveys properly if you absolutely have to.
Communication with your customers is always important, but it's especially critical when they first engage with you. Those first interactions set the tone, so here's how to get off on the right foot from the start.
A lesson in gratitude and communication for all employees and entrepreneurs.
3 Commonly Overlooked Strategies Necessary for Starting, Building, Pivoting or Expanding Your Business
Are you starting, building, pivoting, or expanding your business? What type of marketing strategies are needed, and how should a financial prediction statement or proforma be structured to get started?
Anything slowing or stopping a customer from purchasing - from poor website design to an unknowledgeable sales staff - is an existential issue that needs to be addressed immediately.