Customer Service

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4 Ways High-Tech Communication Might Be Hurting Your Business

Accessibility and a personal touch can make all the difference.

Matt Fore

· 5 min read

5 Digital Strategies Every Company Should Implement Right Now

The pandemic isn't slowing the shift to digital -- it's accelerating it.

Priya Merchant

· 6 min read

Entrepreneur Store

· 2 min read

How Law Firms and Professional Services Have Adapted to Survive Covid-19

It's all about being interactive and intimate with clients and understanding their concerns.

Matt Ulrich

· 5 min read

3 Chat Automation Tools That Accelerate Sales Growth

These AI platforms are unleashing the power of social commerce by providing around-the-clock support.

Tom Popomaronis

· 6 min read

5 Crucial Ways Retail Brands Can Pivot Toward Profitability

Building a new, sustainable business model is the defining factor separating success and failure.

Ademola Adekunbi

· 5 min read

Utilize Chatbots for any Purpose with This Custom Platform

Find out why more than 3 million users trust Botsify.

Entrepreneur Store

· 2 min read

6 Tips for Acquiring More Google Reviews (and Why They Matter)

Even without a recession to contend with, successfully launching (and growing) a local business is tough work. Something as simple as Google reviews, however, can make things easier.

Tom Popomaronis

· 5 min read

How to Use Tech to Revamp the Customer Service Experience

Technology has made it possible for even small businesses to leverage innovation to improve their customer service and outpace competitors by building customer loyalty.

Pritom Das

· 5 min read

4 Things You Should Change About Your Email Marketing

Pruning, consistency and other tricks of an increasingly vital trade.

Liviu Tanase

· 5 min read

Customer Experience Will Determine the Success of Your Company

Take a cue from Amazon and Netflix and use every tool in your arsenal to keep people coming back.

Aimee Tariq

· 6 min read

How to Build a Remote Customer Service Team That Thrives and Thrills Your Clients

It is possible to instill a strong culture of customer service remotely. Here's how I do it.

Julia McCoy

· 6 min read