Customer Service

Mastering the Art of Customer Service

Vadim Nayman, owner of Bagel Master, shares how he believes he can solve any problem without saying no to his customers. He also shares the inside scoop on using social media to stay top of mind.

Using Reviews to Unlock Your Competitive Advantage

Jeff Toiste, author, consultant and trainer, shares ways that business owners can glean insights and learnings from their online reviews, as well as best practices for responding and engaging with reviews.

4 Proven Tips for Creating a Competitive Business Within a Crowded Niche

If your business doesn't stand out, you'll get lost in the noise of your industry.

Lucas Miller

Getting Back in Touch With Customers

Keene Addington shares his journey from selling his established restaurant chain to returning to his restaurateur roots by founding Tortoise Supper Club, a family-owned restaurant located in downtown Chicago.

How to sell more? 10 keys to finding new customers

If you are looking for new customers or increasing purchases from your current portfolio, these tools will be very effective. Put them into practice now!

Amazon announces the opening of 400 jobs in Mexico

Job opportunities will be permanently virtual (working from home), with a reduced schedule of 40 hours per week.

'I Was Very Rude': Man Sends Apology Note and $100 Tip to Restaurant Staff for His Behavior

The letter referred to an incident that occurred on July 5 at around 5–6 p.m. The man yelled at Ramsey and her colleague Michelle Kender at the podium and left because the wait was longer than he expected.

The Epoch Times

Customer Service Is Dead. It's Time to Focus on Building Real Relationships.

For decades, we've associated customer service with having people on the line to answer questions and provide assistance. It's time to change that mentality if you want to see real results.

Nick Gilmour

The Superior Way Seasoned Business Owners Can Grow Their Revenues

Though frequently overlooked, reactivating former customers may be the simplest option for business owners looking to quickly ramp up without breaking the bank.

Kevin Wessels

Creating Consistency by Putting Employee Culture First

Aligned Modern Health's prescription for success helps businesses stay on top

Delivering Extraordinary Customer Experiences: The Tools, the Techniques, and Talent

Join us for this free webinar to learn how to enable your teams to delight customers and keep them coming back again and again.