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More Posts on Customer Service
Picking just one thing and doing it well can turn around an entire business.
The demand for an excellent customer experience is increasing as new technologies emerge. Today, if a business wants to stand out, it must also have a personalized, data-driven, and customer-focused approach.
Read on to find out what strategies retailers can use to make the best of digital transformation in the post-pandemic world.
Interview with Velvet Taco CEO Clay Dover about the success and strategies of limited time offers (LTOs), building customer rapport, and the promise to always try new things.
When raising prices becomes necessary as inflation continues, a business owner's best course is to be direct and honest with customers. Here's why.
Understanding your customer's needs and how to solve them is crucial to your success.
Customer service is one major facet of your business that you can control. Don't let it become a thing of the past for your company.
Here are the basics of customer lifetime value, how to track it and how one personalized customer outreach strategy can dramatically boost your score and your income.
Being a client of my company before becoming its CEO helped me take the business to new heights.
The rules of engagement are shifting and customer acquisition has never been more expensive. But savvy retailers can cut through the noise with a little thought and planning.