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Customer Service

Artificial Intelligence

No One Knows It But These 3 Industries Now Depend on AI

AI is revolutionizing industries across the board, including ones nobody expected. But it's a sign of the times -- and the times to come.

Profits Can Be Deceiving. Here's Why I Killed Off My Money-Making Product.

I had a great product. An immediate financial winner. But you know that gut feeling? Here's what I found out. (Trust me, it was painful.)

3 Ways That Even 'Nonhuman' AI Can Help You Build More Meaningful Relationships With Your Customers

How about immediate customer feedback, efficient customer support and personalization?

9 Secrets to Having World-Class Customer Service

Hint: It starts with your people.

8 Fool-Proof Tips to Keep Your Customers Happy

Word-of-mouth endorsements from loyal customers can be a great, free sales asset.

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Every Minute Online Is a Battle for Consumer Attention

Check out this not-to-scale visualization of what is happening on the internet every single minute of every single day this year.
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Spoil Your Customers and Make Deliveries the Best Part of Their Day, This Entrepreneur Says

The guys behind this design and manufacturing company credit their success to happy customers.
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The Best Way To Get What You Want? Focus On Your Customers' Needs.

Forget your own desires, and lead with the value you can provide.
Chatbots

4 Ways That Live Chat, as in 'Human' Chat, Still Beats Out the Bots

AI-lead technology is improving, but the advantages described here illustrate how human-first messaging still beats chatbots.
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13 Secrets for Making Your Cleaning Business a Success

Get the inside scoop from established cleaning service business owners who share their tips for building a successful cleaning business.