Customer Service

News and Articles About Customer Service

3 Ways To Get User Data Without Ruining the User Experience
Data Analysis

3 Ways To Get User Data Without Ruining the User Experience

Tips for getting user data without ruining the experience for users
Aj Agrawal
Connecting With Your Customer Is What Drives Relationship Marketing
Customer Experience

Connecting With Your Customer Is What Drives Relationship Marketing

Today's customers want a good product they connect with on an emotional level.
Daniel Newman
Can Chipotle Ever Win Back Customer Trust?
Customer Loyalty

Can Chipotle Ever Win Back Customer Trust?

The once thriving restaurant chain's embrace of food safety as a corporate value is the best route to regaining consumer confidence.
Brian Fielkow
The Customer Isn't Always Right and You Need to Challenge Them
Customer Engagement

The Customer Isn't Always Right and You Need to Challenge Them

Organizations with a culture of agreement are fundamentally set up for failure.
Justin Gray
How Transparency Can Slash Your Churn Rate by 89%
Customer Experience

How Transparency Can Slash Your Churn Rate by 89%

One entrepreneur's journey into radical transparency created amazing results.
Adam Toren
8 Ways Customer Service Affects Your Business's Bottom Line
Customer Service

8 Ways Customer Service Affects Your Business's Bottom Line

High-quality customer service is essential to a growing or established company's bottom line.
7 Ways To Add Massive Value To Your Business
Success Strategies

7 Ways To Add Massive Value To Your Business

Brian Tracy shares his seven secrets to adding value in your job, business or products for greater success.
Brian Tracy
We're All in the Service Business
Customer Service

We're All in the Service Business

Your product is not your business, taking care of your customers is your business.
William Bauer
The Secret to Keeping Your Sanity in Customer Service
Customer Service

The Secret to Keeping Your Sanity in Customer Service

As an entrepreneur, you have to be good at customer service.
Mark Asquith
You Don't Succeed by Making it Difficult to Buy From You
Customer Retention

You Don't Succeed by Making it Difficult to Buy From You

The frustrated shopper who gives up on you might have been a customer for life if you'd made things easy.
William Bauer
4 Lessons About Handling Stressed Customers That I Learned From Being a Mover
Customer Loyalty

4 Lessons About Handling Stressed Customers That I Learned From Being a Mover

Calling certain service companies -- such as realtors or movers -- is essentially a cry for help in the midst of a stressful life event. How will you, the provider, respond?
Omar Soliman
12 Things Authentic People Don't Do on Social Media
Social Media

12 Things Authentic People Don't Do on Social Media

Honesty and transparency are important for boosting your company's customer experience.
Salma Jafri
5 Counterintuitive Ways to Transform Your Customer Care Experience
Customer Service

5 Counterintuitive Ways to Transform Your Customer Care Experience

These simple strategies can get your customer care teams on the path to success.
John DeVine
Build Customer Loyalty by Focusing on Customer Outcomes
Customer Loyalty

Build Customer Loyalty by Focusing on Customer Outcomes

The only way to compete with Amazon is to provide stellar customer experiences.
Gordon Tredgold