Customer Service

News and Articles About Customer Service

What This CEO Learned by Working in His Company's Call Center
Customer Service

What This CEO Learned by Working in His Company's Call Center

Nothing has taught me more about running a company than simply picking up the phone and listening to my customers.
Alan J. Murray
Customer Service Representatives Are Your Public Face
Customer Service

Customer Service Representatives Are Your Public Face

When a customer is unhappy and ready to write off your company, you want them dealing with the best people you can hire.
Phil La Duke
4 Assumptions Needed to Deliver 5-Star Customer Service
Customer Service

4 Assumptions Needed to Deliver 5-Star Customer Service

If you hear from a customer, it's probably not because they are happy.
Tor Constantino
The 4 Essentials of a Customer Service Plan
Customer Service

The 4 Essentials of a Customer Service Plan

Customer service is one of the most overlooked priorities for growing businesses.
Andrew Medal
4 Investments Brands Should Make to Upgrade Their Customer Service
Customer Service

4 Investments Brands Should Make to Upgrade Their Customer Service

Forty-four percent of online consumers called live chat service when they're making online purchases one of a brand's most important website features.
Firas Kittaneh
4 Ways Customers Need to See You Want Their Business
Customer Engagement

4 Ways Customers Need to See You Want Their Business

You'll make the sale based on price, quality and whether the buyer feels appreciated.
Karen Mishra
Small Businesses That Encourage Tipping Are Killing Their Brand
Customer Service

Small Businesses That Encourage Tipping Are Killing Their Brand

The tip cup by the register tells customers you would rather your team panhandle than pay them decently.
Carol Roth
5 Ways to Build Killer Relationships With Customers
Relationships

5 Ways to Build Killer Relationships With Customers

The best type of customer is a repeat customer.
Mike Kappel
5 Ways to Build a Team That Cares
Team-Building

5 Ways to Build a Team That Cares

Sincerely caring for your customers is good for business. Sincerely caring for people in general is good for life.
Marty Fukuda
How to Retain More Customers Without Spending a Dime
Customer Retention

How to Retain More Customers Without Spending a Dime

Sourcing new customers has to be a daily priority. If you're not selling, you're not in business; all you've got is a hobby.
Brian Hughes
4 Strategies to Boost Customer Loyalty
Customer Retention

4 Strategies to Boost Customer Loyalty

The least expensive and most effective growth strategy is keeping the customers you already have.
Ayodeji Onibalusi
Why Trying to Add Personalization to Websites Has Failed
Websites

Why Trying to Add Personalization to Websites Has Failed

Because businesses have many different types of users who require various types of experiences, 'personalization' is deemed part of the solution to the million-dollar question today.
Liraz Margalit
10 Reasons Why Good Customer Service Is Your Most Important Metric
Customer Service

10 Reasons Why Good Customer Service Is Your Most Important Metric

Attracting a new customer is just too difficult and expensive to lose the relationship because you didn't treat them right.
R.L. Adams