Customer Service
News and Articles About Customer Service
Customer Experience ![Cynthia Johnson]()
Customer Service Depends on Relationships Even in the Mobile Age
Our instant-gratification culture means you need to respond quickly, provide value and let customers decide how and when to start the conversation.
Customer Experience ![William Bauer]()
Don't Mistake a Frequent Customer With a Loyal Customer
A customer who has made a genuine connection with your business won't dump you when they find somebody slightly cheaper.
Customer Experience ![William Bauer]()
Pleasant Surprises Are the Best Customer Service
When you treat your customer as your friend, you know what they need even if they don't ask.
Customer Experience ![Daniel Newman]()
Do You Know What Your Customers Want? Are You Sure?
Your world revolves around your customers, not the other way around. Treat them like it.
Customer Experience ![John Boitnott]()
6 Refresher Courses Every Employee Should Take Each Year
Reduce workplace conflicts and business liability by training your staff.
Customer Experience ![Grant Davis]()
A Retail Legend Shares Customer Service Secrets
What do you learn after 27 years of running a famous store? Ask Roxanne Thurman, owner of Denver's Cry Baby Ranch.
Customer Experience ![Lydia Belanger]()
This Company Rakes in Millions and Still Handwrites Thank-Yous Every Day
Hunting gear maker Kuiu doesn't sell through retailers in favor of building direct and honest relationships with its customers.
Customer Experience ![Thomas Smale]()
4 Winning Ways to Build Customer Loyalty
Providing an excellent experience for your customers will help you stay on top.
Customer Experience ![Jonathan Crane]()
At Last, Customer Service Agents That Customers Can't Drive Crazy.
Smart agents can improve customer service and increase productivity.
Customer Experience ![Karen Mishra]()
4 Ways to Earn Trust From Prospects and Customers
If you want to gain a person's trust, be reliable.
Customer Experience ![Stephen J. Bronner]()
What I Learned From Getting Ripped Off by a Bangkok Tailor
And four other business lessons I was reminded of after spending two weeks in southeast Asia.
Customer Experience
Good, Bad and Just Ugly Customer Service Trends
If your company isn't focused on the customer experience then you're losing customers.
Customer Experience ![Daniel Newman]()
Are You Looking to Make a Sale or Create a Customer?
Put sales on the backburner, and focus on increasing your customer lifetime value.
Customer Experience ![Jason Forrest]()
The Only 2 Things You Need for a Company Customers Won't Leave
Look for opportunities to provide a standout experience in everything so your customers will not want to look elsewhere.
