Latest on Customer Service
4 Ways High-Tech Communication Might Be Hurting Your Business
Accessibility and a personal touch can make all the difference.
5 Digital Strategies Every Company Should Implement Right Now
The pandemic isn't slowing the shift to digital -- it's accelerating it.
Improving the Customer Experience Can Increase Your Bottom Line With This Training
Learn what it takes to create the happiest customers in the world.
How Law Firms and Professional Services Have Adapted to Survive Covid-19
It's all about being interactive and intimate with clients and understanding their concerns.
3 Chat Automation Tools That Accelerate Sales Growth
These AI platforms are unleashing the power of social commerce by providing around-the-clock support.
5 Crucial Ways Retail Brands Can Pivot Toward Profitability
Building a new, sustainable business model is the defining factor separating success and failure.
Utilize Chatbots for any Purpose with This Custom Platform
Find out why more than 3 million users trust Botsify.
6 Tips for Acquiring More Google Reviews (and Why They Matter)
Even without a recession to contend with, successfully launching (and growing) a local business is tough work. Something as simple as Google reviews, however, can make things easier.
How to Use Tech to Revamp the Customer Service Experience
Technology has made it possible for even small businesses to leverage innovation to improve their customer service and outpace competitors by building customer loyalty.
4 Things You Should Change About Your Email Marketing
Pruning, consistency and other tricks of an increasingly vital trade.
Customer Experience Will Determine the Success of Your Company
Take a cue from Amazon and Netflix and use every tool in your arsenal to keep people coming back.
How to Build a Remote Customer Service Team That Thrives and Thrills Your Clients
It is possible to instill a strong culture of customer service remotely. Here's how I do it.