Customer Service
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Striking the Perfect Balance: Cultural Integrity and Customer Expectations
Maintaining cultural integrity while meeting customer expectations is not easy - it takes work and dedication. Learn how you can strike the balance in this week's episode.
If You're Not Looking at These 3 Things, You're Not Optimizing Sales
Although sales has traditionally been a face-to-face exchange, technology and data allow sales teams to make better decisions in a post-pandemic reality.
This Is What People Want in a Post-Pandemic Restaurant Experience
Declining Covid-19 cases and expanding vaccination efforts offer a glimmer of hope for the industry's comeback, but restaurants hoping to win over new patrons should keep safety top of mind.
JaeMin Cha & Carl Borchgrevink
Reconnecting With Customers in A Post-Pandemic World
How to reset your strategy when it comes to everyone you depend on.
Customer Centricity: What It Is, Why It Matters and How to Improve Yours
Haven't thought about it before? Now's the time to learn all you can.
This Cake Traveled 1,500 Miles, and Is A Powerful Lesson In Customer Service
Great customer service can transform ordinary moments into special experiences. Take notes from this supermarket.
We Set The Temperature, We Don't Adjust To It
Anticipating diverse customer needs takes thought, intention and mindfulness and it's not something that comes without work.
How to Keep Your Business Open 24/7 Without Having Anyone Working All Those Hours
Customers expect access to you any time of day. These tips can help you pay attention at all times without burning the candle at both ends.
6 Ways to Harness the Power of Customer-Centric Selling
Successful business leaders understand that they should never underestimate the power of their most important ingredient -- the customers.
2021: The Year of the Customer
After a tough year, it's time to go back to basics and focus on what really matters -- your customers.
What Franchises Need from a Payment Processor
There's more to merchant services than just accepting credit card payments. Here's how to figure out your own priorities as you look for a vendor.
How COVID Has Accelerated Customers Controlling Everything
The purchasing public was pumping up their platform BEFORE the pandemic.
