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Customer Service

3 Ways To Put Your Customers' Needs First -- And Increase Your Profits in the Process
Running a Business

3 Ways To Put Your Customers' Needs First -- And Increase Your Profits in the Process

How to build a brand that thrives when customers succeed.
CJ Forse | 6 min read
4 Keys to Satisfying 21st Century Customers

4 Keys to Satisfying 21st Century Customers

Make it easy for them, from interacting with you to paying their bill.
Chidike Samuelson | 7 min read
The Most Influential Companies on Social Media Listen to Their Followers

The Most Influential Companies on Social Media Listen to Their Followers

Social media gives businesses that otherwise have a hard time finding their voice a place to experiment.
Jared Hecht | 7 min read
Every Minute Online Is a Battle for Consumer Attention

Every Minute Online Is a Battle for Consumer Attention

Check out this not-to-scale visualization of what is happening on the internet every single minute of every single day this year.
Eric Griffith | 2 min read
Spoil Your Customers and Make Deliveries the Best Part of Their Day, This Entrepreneur Says

Spoil Your Customers and Make Deliveries the Best Part of Their Day, This Entrepreneur Says

The guys behind this design and manufacturing company credit their success to happy customers.
Dan Bova | 6 min read

More From This Topic

3 Customer-Service Tips That Will Ensure Repeat Business (60-Second Video)
3 Things To Know

3 Customer-Service Tips That Will Ensure Repeat Business (60-Second Video)

Here's how to treat your customers right.
Patrick Carone | 1 min read
The Best Way To Get What You Want? Focus On Your Customers' Needs.
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The Best Way To Get What You Want? Focus On Your Customers' Needs.

Forget your own desires, and lead with the value you can provide.
Jason Feifer | 4 min read
3 Lessons From a Customer Service Failure
Ready For Anything

3 Lessons From a Customer Service Failure

Every brand touchpoint matters.
Jill Schiefelbein | 6 min read
4 Ways That Live Chat, as in 'Human' Chat, Still Beats Out the Bots
Chatbots

4 Ways That Live Chat, as in 'Human' Chat, Still Beats Out the Bots

AI-lead technology is improving, but the advantages described here illustrate how human-first messaging still beats chatbots.
Shay Berman | 6 min read
13 Secrets for Making Your Cleaning Business a Success
Startup Kit

13 Secrets for Making Your Cleaning Business a Success

Get the inside scoop from established cleaning service business owners who share their tips for building a successful cleaning business.
The Staff of Entrepreneur Media, Inc. | 6 min read
3 Types of Mentors All Entrepreneurs Need to Be Successful
Mentors

3 Types of Mentors All Entrepreneurs Need to Be Successful

Fernish CEO Michael Barlow discusses the mentors you need to seek out -- and those who are already sitting right next to you.
Michael Barlow | 6 min read
4 Uses for a Chatbot That Will Transform Your Business
Chatbots

4 Uses for a Chatbot That Will Transform Your Business

What's the difference between a chatbot and a genie in a bottle? The chatbot is easier to use, is more engaging, and provides a better ROI if you use it in these 4 ways.
Serenity Gibbons | 5 min read
This $300 Billion Industry Has Been Outdated for a Decade. Here's How to Fix It.
Customer Service

This $300 Billion Industry Has Been Outdated for a Decade. Here's How to Fix It.

It's finally time to harness the power of tech to take care of customer service.
Andrew Medal | 5 min read
How to Best Use an Answering Service to Convert Those After-Hour Calls You've Been Missing
Customer Service

How to Best Use an Answering Service to Convert Those After-Hour Calls You've Been Missing

Having somebody available to pick up the phone after hours may be worth every penny you pay.
James Parsons | 5 min read
Is Your Customer Support on Life Support?
Ready For Anything

Is Your Customer Support on Life Support?

Revive it with these three principles of outstanding and consistent customer service: culture, data/tools and care.
David Wagner | 6 min read