Customer Service
Customer Service
If Your Customers Are Only 99 Percent Satisfied, You Need to Do Better
Customers aren't going to come back or refer your business if they aren't 100 percent satisfied.
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Customer Service
The $62 Billion Reason to Improve Your Customer Experience
There's a huge payoff to having a culture focused on outstanding customer experience. To get there, you need to do these four things.
Chatbots
These Bots Have Eyes: Why the Evolution of Visual Chatbots Is a Boon for Entrepreneurs
We humans are emotional, visual creatures who communicate with body language and subtle cues. When will our bots be like this, too?
Customer Service
If You Can't Solve a Customer Complaint in 10 Minutes, You're Doing It Wrong
It's time to invest in resolving customers' complaints quickly, easily and in the channels they prefer.
Customer Service
5 Small Businesses That Get Customer Experience Right
Emulate the moves these businesses make to knock your customer experience out of the park.
5 Proven Strategies For Winning Trust With Cannabis Consumers
Today's consumers are more savvy and more discerning. Here's how to make them more loyal.
Customer Service
5 Signs Your Customers Have Questions You Aren't Answering
You may be causing confusion somewhere in the customer journey. And confused customers don't buy.
Customer Service
4 Simple Strategies That Will Help You Offer Excellent Customer Service
The story about Amazon and the PlayStation will warm your heart. It's also a great model for your company to follow.
Customer Service
3 Super Simple Ways to Understand What Your Customer Wants
Entrepreneurs share their smart (and sometimes painfully simple) approaches to finding out how to better serve their customers.
Chatbots
How Chatbots Are Changing UX for the Better
Whenever a user can't figure out how to use your service, a chatbot will be there to patiently help -- day or night.
Customer Service
Avoid Dissatisfied Customers by Empowering Your Employees
Because 'Can I speak to a supervisor?' is a phrase you never want to hear.
