Customer Service

The Savannah Bananas Just Turned Down $1 Million in Ticket Sales. Are They, Um, Bananas?

Baseball team owner Jesse Cole explains why he cried foul on an attempted group sale purchase.

Want Raving Fans Like Tesla and Starbucks? Your Business Needs to Do These 6 Things.

We all know brand aficionados who are simply obsessed with a service or product, but what are the best ways of attracting those people to your company?

A Woman's Awful Experience Getting Refunded for a $19 Candle on Etsy Went Viral After the Store Kept Insulting Her

After requesting a refund, the owner of the store accused her of being drunk or high in a testy exchange.

Lindsay Dodgson

Buy Now, Pay Later Models May Be the Solution Your Business Needs to Stay Ahead

A win-win-win setup, BNPL plans can support retailers, customers and third-party companies alike.

Fady

5 Steps for Building Trust and Becoming the Go-to in Your Field

The right approach to branding can put the thought leadership mantle within your grasp.

Adam Petrilli

Prioritize This Tool to Increase Customer Satisfaction During a Recession

Giving your customers what they really want will help you operate more efficiently from a digital perspective and more importantly, lead you through the potential recession.

Andrew Walker

This Is Your Secret Weapon for Better Customer Experience

Adopting this model will help unite your customer-facing teams, so they can focus on providing a singular, cohesive experience to consumers, no matter where or how they buy.

Margaret Wise

This Important Website Feature Is Crucial For Your Business

The one thing you should be aware of is the power of real-time conversation with a customer.

Larry Jones

Infusing Family Recipes with Innovative Dining

Chef Jason Helfer has created an employee culture at his family restaurant, Peasant Village, that shines through in the elevated customer service they provide.

Use These Top 7 Customer Onboarding Practices to Effectively Promote a Digital Product

Let's look at seven customer onboarding practices that should be used to promote digital products.

San Angelo is Sweet on This Unique Donut Shop

Ash Cordona never thought he'd own a donut shop, after years in trucking and transportation, but when an opportunity to buy Donutopia fell into their laps, he and his wife Sophea jumped at the chance to own a small business.

As Inflation Soars, Consumers Want More Rewards and Shopping Incentives. Here's How to Give Them What They Want

With inflation becoming a pressing concern for most consumers, the desire for rewards and other shopping incentives has increased. We examine these incentives' impact on consumer shopping behavior and brand affinity.

Jordan Glazier