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Customer Service

More From This Topic

This $300 Billion Industry Has Been Outdated for a Decade. Here's How to Fix It.
Customer Service

This $300 Billion Industry Has Been Outdated for a Decade. Here's How to Fix It.

It's finally time to harness the power of tech to take care of customer service.
Andrew Medal | 5 min read
How to Best Use an Answering Service to Convert Those After-Hour Calls You've Been Missing
Customer Service

How to Best Use an Answering Service to Convert Those After-Hour Calls You've Been Missing

Having somebody available to pick up the phone after hours may be worth every penny you pay.
James Parsons | 5 min read
Is Your Customer Support on Life Support?
Customer Service

Is Your Customer Support on Life Support?

Revive it with these three principles of outstanding and consistent customer service: culture, data/tools and care.
David Wagner | 6 min read
To Better Understand Your Users, Learn About These 4 Categories of Marketing Analytics Tools
Customer Relationship Management

To Better Understand Your Users, Learn About These 4 Categories of Marketing Analytics Tools

Customer relationship data is what it's all about. These types of tools can help.
Asha Saxena | 7 min read
If Your Customers Are Only 99 Percent Satisfied, You Need to Do Better
Customer Service

If Your Customers Are Only 99 Percent Satisfied, You Need to Do Better

Customers aren't going to come back or refer your business if they aren't 100 percent satisfied.
BizCast | 1 min read
8 Success Lessons Entrepreneurs Can Learn From Chick-fil-A
Chick-fil-A

8 Success Lessons Entrepreneurs Can Learn From Chick-fil-A

A reliably delicious sandwich served at a friendly, clean restaurant doesn't have to be as cheap as a burger.
Deep Patel | 9 min read
To Beat the Competition, Become the Most Convenient Option for Customers
Customer Engagement

To Beat the Competition, Become the Most Convenient Option for Customers

Amazon's customer-centric model is all about convenience.
Imran Tariq | 5 min read
Survey Finds Dispensary Staff Are Well Trained for Sales but Not for Medical Advice

Survey Finds Dispensary Staff Are Well Trained for Sales but Not for Medical Advice

Budtenders are sincere but mostly lack either the education or practical training necessary to help patients make informed choices.
Mary Clifton, MD | 3 min read
Customer Experience Is How You Can Differentiate Your Brand
Customer Experience

Customer Experience Is How You Can Differentiate Your Brand

Customers have nearly limitless choices. How you treat them is more important than marginal differences in price.
Tiffany Delmore | 4 min read
The $62 Billion Reason to Improve Your Customer Experience
Customer Service

The $62 Billion Reason to Improve Your Customer Experience

There's a huge payoff to having a culture focused on outstanding customer experience. To get there, you need to do these four things.
Shaun Belding | 6 min read