Customer Service
Take It From The Pros
I'm Buying Your Customer Experience, Not Your Product
Whatever you sell, your customers crave empathy above all else and will tell their friends where they get it.
Conflict Management
Using Email to Resolve Conflicts Is a Reliable Way of Making Everything Worse
If you're solution to the problem is anything more complicated than "I am really sorry, it's all my fault'' you need to talk to the person.
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Customer Service
Want to Drive Growth? Improve Customer Support.
Customer support isn't just a growth driver -- it's the growth driver.
Customer Service
5 Ways to Make Your Customers Say 'WOW'
Here is some inspiration that might help you to develop your own WOW factor.
Lessons
Whatever Product or Service You Provide, Be Absolutely the Best
Dmitry Bresler, president of Cambridge Lending Group, chats about lessons he learned from his worst boss.
Customer Service
This Startup Gives Customers More Freedom One Search at a Time
Give them deals exactly when they want -- and will use -- them.
Inspiring Your Team
Pyramids Are for Dead Pharaohs
The bigger your company grows the more fancy titles there are that have nothing to do with taking care of your customers.
Chatbots
Enterprise Chatbots With AI Are the Solution for Customer Service
Customers are impatient but chatbots are tireless.
Business Moving Forward
3 Tools That Keep Online Prospects Engaged and Alert
Users who participate in live chat are 3.5 times more likely to convert than those who aren't. So, have you looked into providing live chat?
Customer Service
The 4 Top Customer Service Screw-Ups You Must Avoid
There is no point in marketing if your team ignores customers who respond.
Customer Service
Create Space to Work On the Business, Not In the Business
James Teppen, co-president of Gibraltar Business Capital, discusses the importance of customer service.
Customer Experience
Why Customer Experience Is Your Key to Success
According to research, 70 percent of buying experiences are based on how the customer feels they're being treated.
