Customer Service

News and Trends

Noida International Airport Partners with Mahindra Logistics for Premium All-Electric Taxi Service

Passengers will have the flexibility to book rides through multiple platforms, including a dedicated mobile app, the NIA website, call centers, airport kiosks, and airline alliances. This multi-channel approach ensures 24/7 accessibility, catering to the diverse needs of travelers.

Business Solutions

'Please Hold' is Officially Cancelled — How to Future-Proof Your Customer Service for Gen Z and Beyond

Customers are increasingly expecting better service. Younger generations are leading the way.

Leadership

Stop Losing Millions Due to Bad Customer Service — 5 Ways to Retain Customers and Drive Growth

Stop the churn caused by bad customer service, which is endemic to many businesses. Here are five secrets for where to look for lapses and how to address them.

Growing a Business

Shoppers Spent $17 Billion on Small Business Saturday Last Year. This Expert Says It's Not Too Late to Make It a Huge Day for You This Weekend.

Small business expert Jennifer Van Buskirk shares the best practices small business owners can use to attract new customers — and keep existing ones coming back for more.

Marketing

How to Create a Unique Value Proposition (With Tips & Examples)

A unique value proposition will help you distill your unique strengths into a statement that answers the question: "Why should customers care?"

Growing a Business

How to Identify the Pain Point in Your Customers To Skyrocket Sales

Drawing from my personal experience with alcohol flush reactions, I recognize how validating this common issue in the Asian community inspired my business idea.

Leadership

Want Loyal Customers? Try These 5 Ways to Inspire Them

When a brand does loyalty right, it's not just about loyalty. It's about belonging.

Branding

3 Steps to Nail Your Brand Identity and Become Unforgettable to Your Customers

Aspiration, authenticity, and anticipating customer needs are crucial for brand identity.

News and Trends

October Insights: India's Service Sector Grows 13% in Employment and 58% in Output

The HSBC India Services Business Activity Index rose from 57.7 in September to 58.5 in October, signaling a sharp acceleration in growth well above the long-term average of 54.1

Growing a Business

These 3 Common Business Mistakes Could Cost You Customers

Avoid these three major business blunders to build customer trust for the long haul.

Leadership

How Extreme Customer Service Creates Loyal Customers and Sparks Business Domination

How to create customer loyalty and use extreme customer service as a competitive force to dominate your market: free training you can use now.

Franchise

The Customer Is Always Worth Listening to, But Proving You're Right Can Backfire

When approaching a customer who may be mistaken, sensitivity is critical — and the language we choose is vital.

Growing a Business

Silent Customers Bring Loud Profits — Here's Why Anticipatory Customer Service is Today's True Competitive Edge

Anticipatory customer service is the direct way to trigger the emotions that lead to customer loyalty. Here's how to make this ultimate level of customer service happen, again and again.

Business News

Microsoft Strikes Back at Salesforce, Announces New AI Agents That Can Take Over Finance, Sales, and Service Tasks

Salesforce CEO Marc Benioff called Microsoft's Copilot AI "disappointing" earlier this month.