Customer Service
News and Articles About Customer Service
Inspiring Your Team
![Michael Houlihan & Bonnie Harvey]()
Pyramids Are for Dead Pharaohs
The bigger your company grows the more fancy titles there are that have nothing to do with taking care of your customers.
Chatbots
![Murray Newlands]()
Enterprise Chatbots With AI Are the Solution for Customer Service
Customers are impatient but chatbots are tireless.
Business Moving Forward
![Will Caldwell]()
3 Tools That Keep Online Prospects Engaged and Alert
Users who participate in live chat are 3.5 times more likely to convert than those who aren't. So, have you looked into providing live chat?
Customer Service
![Grant Cardone]()
The 4 Top Customer Service Screw-Ups You Must Avoid
There is no point in marketing if your team ignores customers who respond.
Customer Service
![BizCast]()
Create Space to Work On the Business, Not In the Business
James Teppen, co-president of Gibraltar Business Capital, discusses the importance of customer service.
Customer Experience
Why Customer Experience Is Your Key to Success
According to research, 70 percent of buying experiences are based on how the customer feels they're being treated.
Customer Engagement
![Angela Ruth]()
Solving Contact Center Woes With Customer Engagement
Companies that operate call centers are rethinking how they interact with customers.
Customer Engagement
![Eran Westman]()
Keeping the Human Element in Digital Customer Experience
Core values should not have to change because the way we work has changed.
Ecommerce
![Jake Rheude]()
Here's How Small Businesses Beat the Ecommerce Big Guys
Offer flawless service, and your customers will keep coming back.
Customer Relationship Management
![BizCast]()
To Grow Your Business, Really Understand Customer Requirements
Margi Shaw, president of First Communications, says meeting customer needs is not debatable.
Chatbots
![Elizabeth Closmore]()
Why Chatbots Are Failing Your Customers
Without the proper approach to this new technology, companies will only end up wasting money and frustrating their audiences.
Business Moving Forward
![Chris Haddon and Jason Balin]()
Are You Investing in Your Current Clients?
How much of your time do you spend trying to acquire new clients, and how much do you spend making sure your current clients are happy?
Marketing
![Dan Bova]()
How Do You Build a Loyal Customer Base From Scratch? That's What the Las Vegas Raiders Want to Know.
Here's how one number-crunching data wiz is looking carve out an oasis of football fandom in the middle of the desert.
Take It From The Pros
![BizCast]()
Running a Business Is About More Than Just Business
Todd Powell, co-founder and president of Vacation by Rail, talks about what keeps his team focused on business and the customer.
