Customer Service

News and Articles About Customer Service

10 Ways AI-Powered Conversational Commerce Can Help You Make Money
Chatbots

10 Ways AI-Powered Conversational Commerce Can Help You Make Money

Messaging applications are now taking over, as more consumers are using them for personal conversations.
Murray Newlands
Top 5 Bot Maker Experts You Should Hear Keynote
Chatbots

Top 5 Bot Maker Experts You Should Hear Keynote

Getting in on the ground floor of this new technology starts with learning from the pioneers perfecting it.
Cynthia Johnson
10 Metrics Your Chatbot Should Track to Optimize User Experience
Chatbots

10 Metrics Your Chatbot Should Track to Optimize User Experience

incorporating a chatbot into your marketing campaign can completely change the way you interact with your audiences
Murray Newlands
6 Ways to Make Your Ecommerce Startup Stand Out
Ecommerce

6 Ways to Make Your Ecommerce Startup Stand Out

Barebones shopping cart sites and apps just don't quite cut it anymore.
Ralph Tkatchuk
5 Ways Facebook Messenger Bots Can Help Your Business
Chatbots

5 Ways Facebook Messenger Bots Can Help Your Business

Chatbots can deliver personalized content to your clients and help generate revenue directly through your social media platforms.
Murray Newlands
How This Ice Cream Brand Built a Brand by Building Community
Starting a Business

How This Ice Cream Brand Built a Brand by Building Community

Founder of Jeni's Splendid Ice Creams sits does with Entrepreneur Network partner Jen Hacker to talk about how she built her brand.
Jen Hacker
4 Simple Ways to Communicate Better With Your Customers
Customer Relationship Management

4 Simple Ways to Communicate Better With Your Customers

Customer experience is critical. Getting it right is more than just a tech fix, success extends to the very language you use.
Mike Taylor
5 Ways Inbound Sales Teams Can Innovate the Customer Experience
Customer Experience

5 Ways Inbound Sales Teams Can Innovate the Customer Experience

In a world where 70 percent of B2B buying choices are based on how customers rate their treatment, it's crucial that inbound sales teams take ownership of the customer experience early on.
Danny Wong
How a Failed Experiment in the Name of Eco-Friendliness Taught This Company About Its Most Important Asset
America's Small Business Heroes

How a Failed Experiment in the Name of Eco-Friendliness Taught This Company About Its Most Important Asset

The founder of meal-kit service Gobble shares what she learned about keeping it cool when the company's ice packs didn't.
Lydia Belanger
Free Webinar: Unlock the Power of Customer Data
Customer Relationship Management

Free Webinar: Unlock the Power of Customer Data

Learn about collecting and using customer and prospect data to provide the best experience you can for your customers.
Entrepreneur Events
Why, in 2017, 'Coffee Is for Closers' Has a Completely New Spin
B2b Sales

Why, in 2017, 'Coffee Is for Closers' Has a Completely New Spin

Closing the deal these days isn't enough. You may need to assign your B2B sales team some dedicated "customer success" representatives.
Danny Wong
How to Build A Successful Chatbot
Chatbots

How to Build A Successful Chatbot

Chatbots can help customers, entertain users and market products to your target audience.
Marsha Hunt
6 Ways Your Customer Service Department Can Generate More Revenue
Take It From The Pros

6 Ways Your Customer Service Department Can Generate More Revenue

Your customers love you, but are they improving your bottom line?
Jeremy Gin
How This Entrepreneur Made A Chatbot Platform Successful
Take It From The Pros

How This Entrepreneur Made A Chatbot Platform Successful

Chatbots are The Next Big Thing but capitalizing on the opportunity requires as much work as ever.
Jennifer Spencer
OK

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