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More Posts on Customer Service
Baseball team owner Jesse Cole explains why he cried foul on an attempted group sale purchase.
We all know brand aficionados who are simply obsessed with a service or product, but what are the best ways of attracting those people to your company?
A Woman's Awful Experience Getting Refunded for a $19 Candle on Etsy Went Viral After the Store Kept Insulting Her
After requesting a refund, the owner of the store accused her of being drunk or high in a testy exchange.
A win-win-win setup, BNPL plans can support retailers, customers and third-party companies alike.
The right approach to branding can put the thought leadership mantle within your grasp.
Giving your customers what they really want will help you operate more efficiently from a digital perspective and more importantly, lead you through the potential recession.
Adopting this model will help unite your customer-facing teams, so they can focus on providing a singular, cohesive experience to consumers, no matter where or how they buy.
The one thing you should be aware of is the power of real-time conversation with a customer.
Let's look at seven customer onboarding practices that should be used to promote digital products.
Ash Cordona never thought he'd own a donut shop, after years in trucking and transportation, but when an opportunity to buy Donutopia fell into their laps, he and his wife Sophea jumped at the chance to own a small business.
As Inflation Soars, Consumers Want More Rewards and Shopping Incentives. Here's How to Give Them What They Want
With inflation becoming a pressing concern for most consumers, the desire for rewards and other shopping incentives has increased. We examine these incentives' impact on consumer shopping behavior and brand affinity.