News and Articles About Customer Service
Starting a Business
Customers like the "pro" of risk reduction for trying your product; but, beware the "con": Some may try to manipulate you.
Give your customers a stellar experience, and they are yours for life.
Chatbots are a compelling technology for entrepreneurs whose customers are among Messenger's billion users.
United Airlines' recent press shows the looming shadow one negative customer service can cast over your brand. These customer service concepts can help.
For the billion (and counting) users of Messenger, interacting with a chatbot will likely be the easiest way to shop.
Social media is one of the best mediums for customer service today.
Why speed matters, and how to stay top-of-mind for every customer.
President of Norman Distributions Ryan Meczyk knows that when you first start out you can't always hit that grand slam, but rather start with a single and take your time around the bases.
Here's an example of customer service that goes beyond expectations.
Forward-thinking companies are rapidly learning that artificial intelligence produces real results for startups, marketers and customers.
Keeping your audience happy means handling customer service challenges before they develop. Besides, bringing joy to customers is -- and always should be -- the name of the game.
To frame it as a battle between brick-and-mortar and ecommerce is to miss the point.
Startup Success Stories
Small firms can -- and do -- land large clients. So, if you're small, leverage your small wins and provide the customized service the big fish can't match.
'I'm sorry Dave, I'm afraid I can't do that.'