Customer Service

Striking the Perfect Balance: Cultural Integrity and Customer Expectations

Maintaining cultural integrity while meeting customer expectations is not easy - it takes work and dedication. Learn how you can strike the balance in this week's episode.

Emily Washcovick

· 4 min read

If You're Not Looking at These 3 Things, You're Not Optimizing Sales

Although sales has traditionally been a face-to-face exchange, technology and data allow sales teams to make better decisions in a post-pandemic reality.

Mark Thacker

· 6 min read

This Is What People Want in a Post-Pandemic Restaurant Experience

Declining Covid-19 cases and expanding vaccination efforts offer a glimmer of hope for the industry's comeback, but restaurants hoping to win over new patrons should keep safety top of mind.

JaeMin Cha & Carl Borchgrevink

· 6 min read

Reconnecting With Customers in A Post-Pandemic World

How to reset your strategy when it comes to everyone you depend on.

Anthony Smith

· 3 min read

Customer Centricity: What It Is, Why It Matters and How to Improve Yours

Haven't thought about it before? Now's the time to learn all you can.

Lucas Miller

· 4 min read

This Cake Traveled 1,500 Miles, and Is A Powerful Lesson In Customer Service

Great customer service can transform ordinary moments into special experiences. Take notes from this supermarket.

Jason Feifer

· 4 min read

We Set The Temperature, We Don't Adjust To It

Anticipating diverse customer needs takes thought, intention and mindfulness and it's not something that comes without work.

Emily Washcovick

· 4 min read

How to Keep Your Business Open 24/7 Without Having Anyone Working All Those Hours

Customers expect access to you any time of day. These tips can help you pay attention at all times without burning the candle at both ends.

Jill Schiefelbein

· 4 min read

6 Ways to Harness the Power of Customer-Centric Selling

Successful business leaders understand that they should never underestimate the power of their most important ingredient -- the customers.

Faiza Hughell

· 4 min read

2021: The Year of the Customer

After a tough year, it's time to go back to basics and focus on what really matters -- your customers.

Kate Johnson

· 7 min read

What Franchises Need from a Payment Processor

There's more to merchant services than just accepting credit card payments. Here's how to figure out your own priorities as you look for a vendor.

Stephanie Schomer

· 4 min read

How COVID Has Accelerated Customers Controlling Everything

The purchasing public was pumping up their platform BEFORE the pandemic.

Scott Case

· 5 min read