Customer Service

News and Articles About Customer Service

The Only 2 Things You Need for a Company Customers Won't Leave
Customer Experience

The Only 2 Things You Need for a Company Customers Won't Leave

Look for opportunities to provide a standout experience in everything so your customers will not want to look elsewhere.
Jason Forrest
Why Honest Customer Service Policies Are Good for Business
Customer Experience

Why Honest Customer Service Policies Are Good for Business

L.L. Bean offers a 'lifetime' guarantee on its products. Isn't that pricey for the company? Not if you keep talking about it.
Firas Kittaneh
3 Cost-Effective Ways to Increase Brand Awareness
Customer Experience

3 Cost-Effective Ways to Increase Brand Awareness

The most common problem entrepreneurs face is that nobody has heard of them or their business.
Ryan Erskine
Be Known for Not Skimping on Customer Service
Customer Experience

Be Known for Not Skimping on Customer Service

Overseas' call centers are cheap. Replacing disappointed customers is expensive.
David Inns
What Buffer Can Teach Us About Customer Service
Customer Experience

What Buffer Can Teach Us About Customer Service

Now hiring: A Happiness Hero to be the extraordinary gatekeeper of my business.
Raubi Marie Perilli
3 Elements of a Better Customer Experience
Customer Experience

3 Elements of a Better Customer Experience

Companies that treat customer service like an afterthought needn't worry -- their competition will take care of the rest.
Scott Horn
3 Steps That Will Empower Your Employees to Act Like CEOs
Customer Experience

3 Steps That Will Empower Your Employees to Act Like CEOs

Your company is only as strong as the weakest link in your chain. So, make those links strong.
Omar Soliman
3 Ecommerce Companies Rocking Their Customer Service
Customer Experience

3 Ecommerce Companies Rocking Their Customer Service

Never mind Amazon and Zappos, other firms are realizing that stellar customer service makes the sale.
Pratik Dholakiya
Top 10 CRMs Small Business Owners Need to Thrive
Customer Experience

Top 10 CRMs Small Business Owners Need to Thrive

The majority of top CRM programs offer trial periods that allow you to take their tools for a test drive.
Peter Daisyme
3 Things Luxury Hotels Can Teach About Exceptional Customer Service
Customer Experience

3 Things Luxury Hotels Can Teach About Exceptional Customer Service

'Hospitality' sometimes goes way beyond a clean room and a decent breakfast.
Firas Kittaneh
3 Things About Customer Experience You Can Learn From Drybar
Customer Experience

3 Things About Customer Experience You Can Learn From Drybar

The rapid growth of Drybar in its hair-styling niche proves once more that customer experience is the cornerstone of business success.
Kevin Bobowski
Exceeding Client Expectations Just Leads to Really Entitled Clients
Customer Experience

Exceeding Client Expectations Just Leads to Really Entitled Clients

The best way to "manage expectations'' is to honestly tell your customer what you will deliver, when, at what cost, then do it.
William Bauer
You Need to Stop Making These 5 Customer Service Mistakes
Customer Experience

You Need to Stop Making These 5 Customer Service Mistakes

It's time to update your customer service training manual.
Bob Phibbs
They'll Always Be Royals: 3 Steps to Treating Customers Right
Customer Experience

They'll Always Be Royals: 3 Steps to Treating Customers Right

Aiming for just 'good' or 'average' customer service? You may as well route potential customers directly to your competitors.
Naveen Rajdev