My Queue

There are no Videos in your queue.

Click on the Add to next to any video to save to your queue.

There are no Articles in your queue.

Click on the Add to next to any article to save to your queue.

There are no Podcasts in your queue.

Click on the Add to next to any podcast episode to save to your queue.

You're not following any authors.

Click the Follow button on any author page to keep up with the latest content from your favorite authors.

Customer Service

Growth Strategies

You're Not Approachable Enough. Let's Fix That.

Potential clients can't hire you if they can't find you. Build a bridge to yourself -- and to your business.

Does Your Startup Need a Competitive Advantage? Here Are 4 Things That Every Consumer Craves

Fulfilling customers' needs and desires should always be job No. 1 for your business.

This Simple Shift in Focus Will Help You Attract (and Keep) More Customers

Sometimes, it can help to "think small" in order to achieve big things.

3 Counter-intuitive Customer Service Lessons Entrepreneurs Should Learn

How a bad experience at a self-styled "luxury" Sydney hotel reminded me of the most important customer service lessons for small business owners and entrepreneurs.

No One Knows It But These 3 Industries Now Depend on AI

AI is revolutionizing industries across the board, including ones nobody expected. But it's a sign of the times -- and the times to come.

More From This Topic

Growth Strategies

Profits Can Be Deceiving. Here's Why I Killed Off My Money-Making Product.

I had a great product. An immediate financial winner. But you know that gut feeling? Here's what I found out. (Trust me, it was painful.)
Chatbots

3 Ways That Even 'Nonhuman' AI Can Help You Build More Meaningful Relationships With Your Customers

How about immediate customer feedback, efficient customer support and personalization?
Customer Service

8 Fool-Proof Tips to Keep Your Customers Happy

Word-of-mouth endorsements from loyal customers can be a great, free sales asset.
Customer Service

4 Keys to Satisfying 21st Century Customers

Make it easy for them, from interacting with you to paying their bill.
Social Media

The Most Influential Companies on Social Media Listen to Their Followers

Social media gives businesses that otherwise have a hard time finding their voice a place to experiment.
Internet

Every Minute Online Is a Battle for Consumer Attention

Check out this not-to-scale visualization of what is happening on the internet every single minute of every single day this year.
Real Entrepreneurs

Spoil Your Customers and Make Deliveries the Best Part of Their Day, This Entrepreneur Says

The guys behind this design and manufacturing company credit their success to happy customers.