Customer Service

News and Articles About Customer Service

Whatever Product or Service You Provide, Be Absolutely the Best
Lessons

Whatever Product or Service You Provide, Be Absolutely the Best

Dmitry Bresler, president of Cambridge Lending Group, chats about lessons he learned from his worst boss.
BizCast
This Startup Gives Customers More Freedom One Search at a Time
Customer Service

This Startup Gives Customers More Freedom One Search at a Time

Give them deals exactly when they want -- and will use -- them.
Will Caldwell
Pyramids Are for Dead Pharaohs
Inspiring Your Team

Pyramids Are for Dead Pharaohs

The bigger your company grows the more fancy titles there are that have nothing to do with taking care of your customers.
Michael Houlihan & Bonnie Harvey
Enterprise Chatbots With AI Are the Solution for Customer Service
Chatbots

Enterprise Chatbots With AI Are the Solution for Customer Service

Customers are impatient but chatbots are tireless.
Murray Newlands
3 Tools That Keep Online Prospects Engaged and Alert
Business Moving Forward

3 Tools That Keep Online Prospects Engaged and Alert

Users who participate in live chat are 3.5 times more likely to convert than those who aren't. So, have you looked into providing live chat?
Will Caldwell
The 4 Top Customer Service Screw-Ups You Must Avoid
Customer Service

The 4 Top Customer Service Screw-Ups You Must Avoid

There is no point in marketing if your team ignores customers who respond.
Grant Cardone
Create Space to Work On the Business, Not In the Business
Customer Service

Create Space to Work On the Business, Not In the Business

James Teppen, co-president of Gibraltar Business Capital, discusses the importance of customer service.
BizCast
Why Customer Experience Is Your Key to Success
Customer Experience

Why Customer Experience Is Your Key to Success

According to research, 70 percent of buying experiences are based on how the customer feels they're being treated.
Solving Contact Center Woes With Customer Engagement
Customer Engagement

Solving Contact Center Woes With Customer Engagement

Companies that operate call centers are rethinking how they interact with customers.
Angela Ruth
Keeping the Human Element in Digital Customer Experience
Customer Engagement

Keeping the Human Element in Digital Customer Experience

Core values should not have to change because the way we work has changed.
Eran Westman
Here's How Small Businesses Beat the Ecommerce Big Guys
Ecommerce

Here's How Small Businesses Beat the Ecommerce Big Guys

Offer flawless service, and your customers will keep coming back.
Jake Rheude
To Grow Your Business, Really Understand Customer Requirements
Customer Relationship Management

To Grow Your Business, Really Understand Customer Requirements

Margi Shaw, president of First Communications, says meeting customer needs is not debatable.
BizCast
Why Chatbots Are Failing Your Customers
Chatbots

Why Chatbots Are Failing Your Customers

Without the proper approach to this new technology, companies will only end up wasting money and frustrating their audiences.
Elizabeth Closmore
Are You Investing in Your Current Clients?
Business Moving Forward

Are You Investing in Your Current Clients?

How much of your time do you spend trying to acquire new clients, and how much do you spend making sure your current clients are happy?
Chris Haddon and Jason Balin
OK

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