Customer Service
JetBlue
Adieu, JetBlue, I'll Miss You
Alas, we have to split up: Your brand mistakes have sent this loyal customer -- me -- packing.
Client Relationship Management
Client Portals Are the New Norm -- Here's How to Set Yours Up Painlessly
Client portals make tasks easier and more convenient for customers, and they save companies time and money. What's not to like?
More From This Topic
Chatbots
Don't Wait. Here's Why You Should Get in the Chatbot War Now.
Chatbots are the new face of 24/7 customer service, and many of your competitors are already using them.
Chatbots
No One Is Happier About Customer Service Chatbots Than the People They Are Designed to Replace
Customer service agents say they look forward to bots answering routine questions so they can deal with tougher customer problems.
Technology
How to Bounce Back From Technical Difficulties
Technology can be a blessing and a curse. Don't let its downfalls cripple your business.
Customer Service
Follow These 9 Steps to Copy Zappos' Exceptional Customer Service Strategy
How Zappos creates a customer-obsessed culture -- and you can, too.
Team Work
Using Email to Resolve Conflicts Is a Reliable Way of Making Everything Worse
If you're solution to the problem is anything more complicated than "I am really sorry, it's all my fault'' you need to talk to the person.
Chatbots
Wanna Increase Conversions? Try 'Chatting' up a Computer.
Some 1.4 billion people a year interact with chatbots. Why aren't your customers among them?
Artificial Intelligence
If You're Asking Customers How You Can Help, It's Too Late
Artificial intelligence can help your company give people what they need (before they know they want it).
Customer Service
Why Customer Service Is a Great Training Ground for Employees in Any Position
The job is uniquely suited for giving new employees knowledge and skills that will enable them to succeed at their company. Here's how.
Take It From The Pros
I'm Buying Your Customer Experience, Not Your Product
Whatever you sell, your customers crave empathy above all else and will tell their friends where they get it.
Customer Service
Want to Drive Growth? Improve Customer Support.
Customer support isn't just a growth driver -- it's the growth driver.
