Customer Service

News and Articles About Customer Service

3 Steps That Will Empower Your Employees to Act Like CEOs
Customer Experience

3 Steps That Will Empower Your Employees to Act Like CEOs

Your company is only as strong as the weakest link in your chain. So, make those links strong.
Omar Soliman
3 Ecommerce Companies Rocking Their Customer Service
Customer Experience

3 Ecommerce Companies Rocking Their Customer Service

Never mind Amazon and Zappos, other firms are realizing that stellar customer service makes the sale.
Pratik Dholakiya
Top 10 CRMs Small Business Owners Need to Thrive
Customer Experience

Top 10 CRMs Small Business Owners Need to Thrive

The majority of top CRM programs offer trial periods that allow you to take their tools for a test drive.
Peter Daisyme
3 Things Luxury Hotels Can Teach About Exceptional Customer Service
Customer Experience

3 Things Luxury Hotels Can Teach About Exceptional Customer Service

'Hospitality' sometimes goes way beyond a clean room and a decent breakfast.
Firas Kittaneh
3 Things About Customer Experience You Can Learn From Drybar
Customer Experience

3 Things About Customer Experience You Can Learn From Drybar

The rapid growth of Drybar in its hair-styling niche proves once more that customer experience is the cornerstone of business success.
Kevin Bobowski
Exceeding Client Expectations Just Leads to Really Entitled Clients
Customer Experience

Exceeding Client Expectations Just Leads to Really Entitled Clients

The best way to "manage expectations'' is to honestly tell your customer what you will deliver, when, at what cost, then do it.
William Bauer
You Need to Stop Making These 5 Customer Service Mistakes
Customer Experience

You Need to Stop Making These 5 Customer Service Mistakes

It's time to update your customer service training manual.
Bob Phibbs
They'll Always Be Royals: 3 Steps to Treating Customers Right
Customer Experience

They'll Always Be Royals: 3 Steps to Treating Customers Right

Aiming for just 'good' or 'average' customer service? You may as well route potential customers directly to your competitors.
Naveen Rajdev
5 Ways Your Agency Can Improve the Client Experience
Customer Experience

5 Ways Your Agency Can Improve the Client Experience

Start with a solid strategy and a plan to identify gaps in service. Push yourself, and be willing to be outside help if needed.
Shayla Price
4 Steps to Win Back an Unhappy Customer
Customer Experience

4 Steps to Win Back an Unhappy Customer

It doesn't matter if the customer isn't right, you have to make them feel like they are.
Susan Steinbrecher
Demanding Customers Are the Ones Who Motivate Innovation
Customer Experience

Demanding Customers Are the Ones Who Motivate Innovation

Having a direct connection to customers is extremely energizing and motivating.
Peter Scocimara
3 Principles for Building a Company That Lasts
Customer Experience

3 Principles for Building a Company That Lasts

Products come and go, but it's how you treat people, from clients to employees, that creates a firm for the ages.
Anthony Tumbiolo
You Can't Scale Your Startup If You Forget Your Customers
Customer Experience

You Can't Scale Your Startup If You Forget Your Customers

Create an outstanding customer experience and every other goal will be within reach.
Daniel Newman
It's Sell or Die Because Sales Are the Lifeblood of Every Company
Customer Experience

It's Sell or Die Because Sales Are the Lifeblood of Every Company

It may not be brain surgery, but done right, sales is a practice like medicine or any other profession. Learn it. Practice it.
Phil La Duke