Customer Service

News and Articles About Customer Service

A Look at the Benefits of Money-Back Guarantees in Modern Marketing
Starting a Business

A Look at the Benefits of Money-Back Guarantees in Modern Marketing

Customers like the "pro" of risk reduction for trying your product; but, beware the "con": Some may try to manipulate you.
Larry Alton
You Sell Experiences Whether You Realize It or Not
Customer Experience

You Sell Experiences Whether You Realize It or Not

Give your customers a stellar experience, and they are yours for life.
Mark Asquith
How Bots Can Benefit Businesses, According to Messenger's Director of Global Partnerships
Chatbots

How Bots Can Benefit Businesses, According to Messenger's Director of Global Partnerships

Chatbots are a compelling technology for entrepreneurs whose customers are among Messenger's billion users.
Murray Newlands
3 Customer Service Strategies You Should Steal From, Would You Believe, Lyft Drivers
Customer Service

3 Customer Service Strategies You Should Steal From, Would You Believe, Lyft Drivers

United Airlines' recent press shows the looming shadow one negative customer service can cast over your brand. These customer service concepts can help.
Zeynep Ilgaz
Bots for Messenger Are the Marketplace 'Goldilocks,' and This Man Would Know.
Chatbots

Bots for Messenger Are the Marketplace 'Goldilocks,' and This Man Would Know.

For the billion (and counting) users of Messenger, interacting with a chatbot will likely be the easiest way to shop.
Murray Newlands
A Guide to Social Media Customer Care (Infographic)
Infographics

A Guide to Social Media Customer Care (Infographic)

Social media is one of the best mediums for customer service today.
Rose Leadem
Here's How You Make Customer Service Your Secret Weapon
Customer Service

Here's How You Make Customer Service Your Secret Weapon

Why speed matters, and how to stay top-of-mind for every customer.
Aaron Price
Engage With Your Customers and Find Out Their Needs
Customer Service

Engage With Your Customers and Find Out Their Needs

President of Norman Distributions Ryan Meczyk knows that when you first start out you can't always hit that grand slam, but rather start with a single and take your time around the bases.
Hotel Guest Requests, and Receives, Framed, Signed Photo of Christopher Walken
Hotels

Hotel Guest Requests, and Receives, Framed, Signed Photo of Christopher Walken

Here's an example of customer service that goes beyond expectations.
Rose Leadem
How to Train Your Robot: 4 Ways Startups Can Apply AI
Artificial Intelligence

How to Train Your Robot: 4 Ways Startups Can Apply AI

Forward-thinking companies are rapidly learning that artificial intelligence produces real results for startups, marketers and customers.
Vince Lynch
Is Your Customer Service Department Prepared for Today's Consumers?
Customer Service

Is Your Customer Service Department Prepared for Today's Consumers?

Keeping your audience happy means handling customer service challenges before they develop. Besides, bringing joy to customers is -- and always should be -- the name of the game.
Ari Rabban
How Retailers Are Thriving Despite the Supposed Death of Their Industry
Success Strategies

How Retailers Are Thriving Despite the Supposed Death of Their Industry

To frame it as a battle between brick-and-mortar and ecommerce is to miss the point.
Lydia Belanger
5 Mindsets to Help You Reel in Major Accounts
Startup Success Stories

5 Mindsets to Help You Reel in Major Accounts

Small firms can -- and do -- land large clients. So, if you're small, leverage your small wins and provide the customized service the big fish can't match.