Customer Service
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A Business Built on a Foundation of Value and Trust
Tim Lo, co-founder of career counseling service, Your Next Jump, knows that developing trust, right off the bat, is essential and his entire business is built off of that foundation.
4 Surprisingly Simple Ways To Stand Out From Your Competition
The most effective and practical methods may be hidden right in front of you.
Will a Chatbot Really Save Your Company Money?
It may be unwise to rely solely on automation.
How to Keep Loyal Customers (and Annoyed Customers) Coming Back for More
The art of acquiring, and holding onto, the repeat customer.
Creating a Community with Relatability and Reliability
When it comes to addiction and mental health counseling, the responsibilities go far beyond running a successful business.
Why Alignment Between CX, Marketing and Insights Is Critical to Creating Ongoing Customer Relationships
As a brand, you're only as good as your last customer interaction.
Why World-Class Customer Experience Will Be One of the Most Important Aspects of Your Business
With smarter consumers comes higher demand for truly exceptional experiences, and this is how you can provide them.
Striking the Perfect Balance: Cultural Integrity and Customer Expectations
Maintaining cultural integrity while meeting customer expectations is not easy - it takes work and dedication. Learn how you can strike the balance in this week's episode.
If You're Not Looking at These 3 Things, You're Not Optimizing Sales
Although sales has traditionally been a face-to-face exchange, technology and data allow sales teams to make better decisions in a post-pandemic reality.
This Is What People Want in a Post-Pandemic Restaurant Experience
Declining Covid-19 cases and expanding vaccination efforts offer a glimmer of hope for the industry's comeback, but restaurants hoping to win over new patrons should keep safety top of mind.
JaeMin Cha & Carl Borchgrevink
Reconnecting With Customers in A Post-Pandemic World
How to reset your strategy when it comes to everyone you depend on.
Customer Centricity: What It Is, Why It Matters and How to Improve Yours
Haven't thought about it before? Now's the time to learn all you can.
