Customer Service
Chatbots
Want Your Own Chatbot? Don't Move Forward Without Taking These 3 Steps
The buzz died down, but chatbots are still an amazing tool.
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Customer Service
Why Your Salespeople Need to Spend Time in Customer Service
You'll never learn more about what people want than you will by really, really listening to them.
The Way We Work
Here's How the Office Space for Wedding-Registry Company Zola Keeps Its Employees Engaged With the Brand
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Franchises
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Entrepreneurship
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Customer Service
Food Delivery Guy Goes Beyond, Getting Rid of a Spider for a Panicked Customer
It's just the latest example of going above and beyond expectations for your customers.
Starbucks
Starbucks Is Now Open for Loitering and It's a Terrible Business Decision
The chain is now allowing anyone to use their spaces, regardless of whether they purchase anything.
Artificial Intelligence
We Want Chatbots to Act More Human But Let's Keep Some Human Traits to Ourselves
The human-bot relationship is the new normal, so we must think critically about the possible long term impact of tone deaf AI.
Elon Musk
Tesla Just Got an F, But at Least Kanye West Loves His Car
The rapper is a satisfied customer even though others take issue with the company.
On-Demand
Forget That Product You're Working On. What's Really Going to Sell in the Future Is ... Services.
"Do-it-for-me" is the next evolution of the on-demand economy.
Entrepreneurship
4 Insanely Easy but Overlooked Tactics to Advance Your Entrepreneurial Career
Leaving corporate America for entrepreneurship takes courage. After that, it takes a lot of hard work and common sense.
