Customer Service

News and Articles About Customer Service

Senate Votes to Reverse FCC Consumer Internet Privacy Rules
Privacy Concerns

Senate Votes to Reverse FCC Consumer Internet Privacy Rules

The regulations were intended to require more transparency on the part of ISPs.
Nina Zipkin
Top 10 Social Media Management Tools You Should Try Now
social media tools

Top 10 Social Media Management Tools You Should Try Now

Chatbots are a significant new tool for the business use of social media.
Marsha Hunt
What Westworld Got Right About the Future of AI
Artificial Intelligence

What Westworld Got Right About the Future of AI

The promise and concern about artificial intelligence is its ability to seemingly understand and mimic human emotions.
Sid Banerjee
Here's How Your Business Can Be Open 24/7
Customer Engagement

Here's How Your Business Can Be Open 24/7

Customers expect access to you any time of day. These tips can help you pay attention at all times without burning the candle at both ends.
Jill Schiefelbein
5 Proven Strategies to Break Out With Your New Business
Starting a Business

5 Proven Strategies to Break Out With Your New Business

The internet hasn't changed everything about business. Price, quality and service still guide consumer decisions.
Daniel DiPiazza
Top 7 Chatbot Monetization Strategies You Need to Know
Chatbots

Top 7 Chatbot Monetization Strategies You Need to Know

Chatbots are new and hot but how do you get them to make money for your company?
Murray Newlands
The 5-Level Approach to Building a Community of Fans for Your Business
Customer Service

The 5-Level Approach to Building a Community of Fans for Your Business

Learn how to develop a following of fans who will be loyal to your company.
Michael Glauser
Why Your Customers Deserve Personalized Responses on Social Media
Customer Service

Why Your Customers Deserve Personalized Responses on Social Media

Customers are satisfied knowing that someone is listening to them, and, there, social media can be better than phone calls and email.
Firas Kittaneh
6 Ways Millennials Have Changed Business Practices
Millennials

6 Ways Millennials Have Changed Business Practices

These tech savvy workers are changing the way we work, for the better.
Richard Maize
Customer Service Is Ground Zero For Success
Customer Relationship

Customer Service Is Ground Zero For Success

Try these eight best practices to make sure your company develops a 'customer-centric' focus.
Rohan Ayyar
See You at the Top: A Guide to Winning at Customer Service
Customer Service

See You at the Top: A Guide to Winning at Customer Service

If your customer has a beloved cat, as one company learned, ask after the feline; you'll get results.
Toby Nwazor
3 Common Sense Keys That Drive Repeat Customers
Customer Service

3 Common Sense Keys That Drive Repeat Customers

Once you realize you are selling to people you won't be mystified about what it takes to treat them right.
Tor Constantino
That Time Bill Gates Answered a Tech Support Call ... and Crushed It
Inspiring Your Team

That Time Bill Gates Answered a Tech Support Call ... and Crushed It

Leaving the C-suite to spend some time in a cubicle will teach you a lot about your own company.
Gene Marks