Customer Service
Chatbots
4 Uses for a Chatbot That Will Transform Your Business
What's the difference between a chatbot and a genie in a bottle? The chatbot is easier to use, is more engaging, and provides a better ROI if you use it in these 4 ways.
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Customer Service
If Your Customers Are Only 99 Percent Satisfied, You Need to Do Better
Customers aren't going to come back or refer your business if they aren't 100 percent satisfied.
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A reliably delicious sandwich served at a friendly, clean restaurant doesn't have to be as cheap as a burger.
Customer Engagement
To Beat the Competition, Become the Most Convenient Option for Customers
Amazon's customer-centric model is all about convenience.
Survey Finds Dispensary Staff Are Well Trained for Sales but Not for Medical Advice
Budtenders are sincere but mostly lack either the education or practical training necessary to help patients make informed choices.
Customer Experience
Customer Experience Is How You Can Differentiate Your Brand
Customers have nearly limitless choices. How you treat them is more important than marginal differences in price.
Customer Service
The $62 Billion Reason to Improve Your Customer Experience
There's a huge payoff to having a culture focused on outstanding customer experience. To get there, you need to do these four things.
Chatbots
These Bots Have Eyes: Why the Evolution of Visual Chatbots Is a Boon for Entrepreneurs
We humans are emotional, visual creatures who communicate with body language and subtle cues. When will our bots be like this, too?
Customer Service
If You Can't Solve a Customer Complaint in 10 Minutes, You're Doing It Wrong
It's time to invest in resolving customers' complaints quickly, easily and in the channels they prefer.
Customer Service
5 Small Businesses That Get Customer Experience Right
Emulate the moves these businesses make to knock your customer experience out of the park.
5 Proven Strategies For Winning Trust With Cannabis Consumers
Today's consumers are more savvy and more discerning. Here's how to make them more loyal.
