Customer Service

A Business Built on a Foundation of Value and Trust

Tim Lo, co-founder of career counseling service, Your Next Jump, knows that developing trust, right off the bat, is essential and his entire business is built off of that foundation.

Emily Washcovick

· 5 min read

4 Surprisingly Simple Ways To Stand Out From Your Competition

The most effective and practical methods may be hidden right in front of you.

Matt Fore

· 5 min read

Will a Chatbot Really Save Your Company Money?

It may be unwise to rely solely on automation.

Douglas Crowe

· 6 min read

How to Keep Loyal Customers (and Annoyed Customers) Coming Back for More

The art of acquiring, and holding onto, the repeat customer.

Sheryl Mays

· 5 min read

Creating a Community with Relatability and Reliability

When it comes to addiction and mental health counseling, the responsibilities go far beyond running a successful business.

Emily Washcovick

· 4 min read

Andrew Reid

· 4 min read

Why World-Class Customer Experience Will Be One of the Most Important Aspects of Your Business

With smarter consumers comes higher demand for truly exceptional experiences, and this is how you can provide them.

Dr. Steven Ghim

· 5 min read

Striking the Perfect Balance: Cultural Integrity and Customer Expectations

Maintaining cultural integrity while meeting customer expectations is not easy - it takes work and dedication. Learn how you can strike the balance in this week's episode.

Emily Washcovick

· 4 min read

If You're Not Looking at These 3 Things, You're Not Optimizing Sales

Although sales has traditionally been a face-to-face exchange, technology and data allow sales teams to make better decisions in a post-pandemic reality.

Mark Thacker

· 6 min read

This Is What People Want in a Post-Pandemic Restaurant Experience

Declining Covid-19 cases and expanding vaccination efforts offer a glimmer of hope for the industry's comeback, but restaurants hoping to win over new patrons should keep safety top of mind.

JaeMin Cha & Carl Borchgrevink

· 6 min read

Reconnecting With Customers in A Post-Pandemic World

How to reset your strategy when it comes to everyone you depend on.

Anthony Smith

· 3 min read

Customer Centricity: What It Is, Why It Matters and How to Improve Yours

Haven't thought about it before? Now's the time to learn all you can.

Lucas Miller

· 4 min read