Customer Service

Sometimes Change is the Best Ingredient in Small Business Success

Picking just one thing and doing it well can turn around an entire business.

Diving Deep into Consumer-Focused Technologies Based on Personal Experiences

The demand for an excellent customer experience is increasing as new technologies emerge. Today, if a business wants to stand out, it must also have a personalized, data-driven, and customer-focused approach.

How Conversational AI Bridges the Gap for Retail Customers, No Matter How You Shop

Read on to find out what strategies retailers can use to make the best of digital transformation in the post-pandemic world.

Alex Lartey

5 Ways to Control Your Online Reviews

Without a coherent review management approach, negative reviews can tear your brand down quickly.

Adam Petrilli

7 Ways Leading Companies Boost Repeat Sales

For long-term success, businesses need to have customers coming back again and again for products or services.

Clay Dover of Velvet Taco on Building Brand Loyalty with LTOs

Interview with Velvet Taco CEO Clay Dover about the success and strategies of limited time offers (LTOs), building customer rapport, and the promise to always try new things.

Why Customer Communication Makes a Difference During Inflation

When raising prices becomes necessary as inflation continues, a business owner's best course is to be direct and honest with customers. Here's why.

Steve Oriola

Want Your Business to Succeed? Use These Tips to Understand Your Customer

Understanding your customer's needs and how to solve them is crucial to your success.

Najma Khorrami

Is Good Customer Service a Thing of the Past? It Doesn't Have to Be.

Customer service is one major facet of your business that you can control. Don't let it become a thing of the past for your company.

Jackie Cullen

How to Automatically Increase Your Customer Lifetime Value

Here are the basics of customer lifetime value, how to track it and how one personalized customer outreach strategy can dramatically boost your score and your income.

Rick Elmore

Accelerate Growth by Seeing Your Business Through Your Clients' Eyes

Being a client of my company before becoming its CEO helped me take the business to new heights.

How to Combat the Death of Customer Service in the Digital Era

The rules of engagement are shifting and customer acquisition has never been more expensive. But savvy retailers can cut through the noise with a little thought and planning.

Ben Crudo