Customer Service
JetBlue
Adieu, JetBlue, I'll Miss You
Alas, we have to split up: Your brand mistakes have sent this loyal customer -- me -- packing.
Customer Service
21 Strategies for Providing Top-Notch Customer Service on Etsy
Good customer service requires more than just saying 'thank you' to your online customers.
More From This Topic
Customer Service
Free Webinar: How to Use Customer Service as a Marketing Tool
Even with the latest tech, make sure that your customer experience does not become impersonal and cold.
Chatbots
Don't Wait. Here's Why You Should Get in the Chatbot War Now.
Chatbots are the new face of 24/7 customer service, and many of your competitors are already using them.
Chatbots
No One Is Happier About Customer Service Chatbots Than the People They Are Designed to Replace
Customer service agents say they look forward to bots answering routine questions so they can deal with tougher customer problems.
Technology
How to Bounce Back From Technical Difficulties
Technology can be a blessing and a curse. Don't let its downfalls cripple your business.
Customer Service
Follow These 9 Steps to Copy Zappos' Exceptional Customer Service Strategy
How Zappos creates a customer-obsessed culture -- and you can, too.
Team Work
Using Email to Resolve Conflicts Is a Reliable Way of Making Everything Worse
If you're solution to the problem is anything more complicated than "I am really sorry, it's all my fault'' you need to talk to the person.
Chatbots
Wanna Increase Conversions? Try 'Chatting' up a Computer.
Some 1.4 billion people a year interact with chatbots. Why aren't your customers among them?
Artificial Intelligence
If You're Asking Customers How You Can Help, It's Too Late
Artificial intelligence can help your company give people what they need (before they know they want it).
Customer Service
Why Customer Service Is a Great Training Ground for Employees in Any Position
The job is uniquely suited for giving new employees knowledge and skills that will enable them to succeed at their company. Here's how.
Take It From The Pros
I'm Buying Your Customer Experience, Not Your Product
Whatever you sell, your customers crave empathy above all else and will tell their friends where they get it.
