Customer Service
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Sometimes Change is the Best Ingredient in Small Business Success
Picking just one thing and doing it well can turn around an entire business.
Diving Deep into Consumer-Focused Technologies Based on Personal Experiences
The demand for an excellent customer experience is increasing as new technologies emerge. Today, if a business wants to stand out, it must also have a personalized, data-driven, and customer-focused approach.
How Conversational AI Bridges the Gap for Retail Customers, No Matter How You Shop
Read on to find out what strategies retailers can use to make the best of digital transformation in the post-pandemic world.
5 Ways to Control Your Online Reviews
Without a coherent review management approach, negative reviews can tear your brand down quickly.
7 Ways Leading Companies Boost Repeat Sales
For long-term success, businesses need to have customers coming back again and again for products or services.
Clay Dover of Velvet Taco on Building Brand Loyalty with LTOs
Interview with Velvet Taco CEO Clay Dover about the success and strategies of limited time offers (LTOs), building customer rapport, and the promise to always try new things.
Why Customer Communication Makes a Difference During Inflation
When raising prices becomes necessary as inflation continues, a business owner's best course is to be direct and honest with customers. Here's why.
Want Your Business to Succeed? Use These Tips to Understand Your Customer
Understanding your customer's needs and how to solve them is crucial to your success.
Is Good Customer Service a Thing of the Past? It Doesn't Have to Be.
Customer service is one major facet of your business that you can control. Don't let it become a thing of the past for your company.
How to Automatically Increase Your Customer Lifetime Value
Here are the basics of customer lifetime value, how to track it and how one personalized customer outreach strategy can dramatically boost your score and your income.
Accelerate Growth by Seeing Your Business Through Your Clients' Eyes
Being a client of my company before becoming its CEO helped me take the business to new heights.
How to Combat the Death of Customer Service in the Digital Era
The rules of engagement are shifting and customer acquisition has never been more expensive. But savvy retailers can cut through the noise with a little thought and planning.
