Customer Service

Franchises

How to Run a Thriving Auto Shop (Without Knowing Much About Cars)

Jonita White knows a lot about people. And that's what matters.
Entrepreneurship

4 Entry-Level Jobs That Will Prep You for Entrepreneurial Success

Success is a journey, not a destination, so think hard about where to start.
Customer Service

Food Delivery Guy Goes Beyond, Getting Rid of a Spider for a Panicked Customer

It's just the latest example of going above and beyond expectations for your customers.
Starbucks

Starbucks Is Now Open for Loitering and It's a Terrible Business Decision

The chain is now allowing anyone to use their spaces, regardless of whether they purchase anything.
Artificial Intelligence

We Want Chatbots to Act More Human But Let's Keep Some Human Traits to Ourselves

The human-bot relationship is the new normal, so we must think critically about the possible long term impact of tone deaf AI.
Elon Musk

Tesla Just Got an F, But at Least Kanye West Loves His Car

The rapper is a satisfied customer even though others take issue with the company.
Entrepreneurship

4 Insanely Easy but Overlooked Tactics to Advance Your Entrepreneurial Career

Leaving corporate America for entrepreneurship takes courage. After that, it takes a lot of hard work and common sense.
tech trends

Webinar: Powerful Technology Creates Meaningful Connections

Learn how thriving companies are using tech to create more efficient and streamlined practices that keep people at the center.
Scaling

Scaling Your Company to Always Serve Your Customers

Research shows customers are increasingly fickle. And as companies grow, founders tend to forget that.
Customer Service

To Go Up Against Larger Competitors, This Business Leader Provides a Personal Touch

Countryside Bank, a community bank with six locations, thinks creatively about customer needs.
Customer Service

Do Your Clients Trust Your Team? 3 Ways to Ensure They Do.

Employees who are treated well will treat customers and clients well, too. That's just good management 101.
Customer Relationship Management

You'll Find the Best Leads in That CRM Software Nobody Is Really Using

Quit making introductory offers to strangers and start engaging with past customers happy they did business with you.
Growth Strategies

Don't Be Complacent: 13 Proven Ways to Improve Your Business

The best time to tweak your business for the better is when everything is already going well.
Customers

How to Become a More Customer-Centric Business in 5 Steps

Focusing on your customers will help your business grow in all areas.
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