Customer Service

Artificial Intelligence

No One Knows It But These 3 Industries Now Depend on AI

AI is revolutionizing industries across the board, including ones nobody expected. But it's a sign of the times -- and the times to come.
Growth Strategies

Profits Can Be Deceiving. Here's Why I Killed Off My Money-Making Product.

I had a great product. An immediate financial winner. But you know that gut feeling? Here's what I found out. (Trust me, it was painful.)
Chatbots

3 Ways That Even 'Nonhuman' AI Can Help You Build More Meaningful Relationships With Your Customers

How about immediate customer feedback, efficient customer support and personalization?
Customer Service

8 Fool-Proof Tips to Keep Your Customers Happy

Word-of-mouth endorsements from loyal customers can be a great, free sales asset.
Customer Service

4 Keys to Satisfying 21st Century Customers

Make it easy for them, from interacting with you to paying their bill.
Social Media

The Most Influential Companies on Social Media Listen to Their Followers

Social media gives businesses that otherwise have a hard time finding their voice a place to experiment.
Internet

Every Minute Online Is a Battle for Consumer Attention

Check out this not-to-scale visualization of what is happening on the internet every single minute of every single day this year.
Real Entrepreneurs

Spoil Your Customers and Make Deliveries the Best Part of Their Day, This Entrepreneur Says

The guys behind this design and manufacturing company credit their success to happy customers.
Editor's Note

The Best Way To Get What You Want? Focus On Your Customers' Needs.

Forget your own desires, and lead with the value you can provide.
Chatbots

4 Ways That Live Chat, as in 'Human' Chat, Still Beats Out the Bots

AI-lead technology is improving, but the advantages described here illustrate how human-first messaging still beats chatbots.
Startup Kit

13 Secrets for Making Your Cleaning Business a Success

Get the inside scoop from established cleaning service business owners who share their tips for building a successful cleaning business.

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