At Last, Customer Service Agents That Customers Can't Drive Crazy.
Smart agents can improve customer service and increase productivity.
4 Ways to Earn Trust From Prospects and Customers
If you want to gain a person's trust, be reliable.
What I Learned From Getting Ripped Off by a Bangkok Tailor
And four other business lessons I was reminded of after spending two weeks in southeast Asia.
Stephen J. Bronner
Good, Bad and Just Ugly Customer Service Trends
If your company isn't focused on the customer experience then you're losing customers.
Are You Looking to Make a Sale or Create a Customer?
Put sales on the backburner, and focus on increasing your customer lifetime value.
The Only 2 Things You Need for a Company Customers Won't Leave
Look for opportunities to provide a standout experience in everything so your customers will not want to look elsewhere.
Why Honest Customer Service Policies Are Good for Business
L.L. Bean offers a 'lifetime' guarantee on its products. Isn't that pricey for the company? Not if you keep talking about it.
3 Cost-Effective Ways to Increase Brand Awareness
The most common problem entrepreneurs face is that nobody has heard of them or their business.
Be Known for Not Skimping on Customer Service
Overseas' call centers are cheap. Replacing disappointed customers is expensive.
What Buffer Can Teach Us About Customer Service
Now hiring: A Happiness Hero to be the extraordinary gatekeeper of my business.
Raubi Marie Perilli
3 Elements of a Better Customer Experience
Companies that treat customer service like an afterthought needn't worry -- their competition will take care of the rest.
3 Steps That Will Empower Your Employees to Act Like CEOs
Your company is only as strong as the weakest link in your chain. So, make those links strong.
3 Ecommerce Companies Rocking Their Customer Service
Never mind Amazon and Zappos, other firms are realizing that stellar customer service makes the sale.
Customer Relationship Management
Top 10 CRMs Small Business Owners Need to Thrive
The majority of top CRM programs offer trial periods that allow you to take their tools for a test drive.
Starting a Business
Reprints & Licensing
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