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Customer Service

Customer Service

The 6 Keys to Quality Customer Service

There's no better way to grow your business than solid, reliable customer service.
Net Promoter Score

Entrepreneurs: Here's What You Need to Know About Your Company's 'Net Promoter Score'

NPS is crucial to understanding the health of your business when you ask customers "the most important question of all."
Sustained Growth

How to Get Unstuck And Start Growing

Are you continually converting leads to customers without experiencing sustained growth? It's time to take a different approach.
Customer Engagement

6 Steps for Converting Loyal Customers Into Enthused Brand Ambassadors

The best way to get more customers is to be introduced by your current customers.
Trust

5 Ways to Grow and Build Trust

Trust is built on good, reliable behavior over time.
Problem Solvers Podcast

This Entrepreneur Learned That When You Try Making 'Something For Everyone,' You Attract Nobody

You want customers to love your product, of course. But what happens when they don't? The simple answer: You have to make a change -- and it won't be easy.
Chatbots

4 Essentials for Building a Well Mannered Customer-Service Chatbot

If your chatbot is aggravating customers, human error is to blame.
Customers

Want the Upper Hand? Think Like a Hotel.

You need to make the customer feel important, valued and part of the company's family.
Chatbots

How Chatbots Save Time and Change How Business Gets Done

Investing the effort into building chatbots for routine, repetitive tasks opens hours a day for focusing on what drives revenue.
Customer Service

Hit Your Financial Goals With Superb Service

You'll get much better results improving your service that you will cutting your prices.
Marketing

3 Brands Crushing Instant Customer Service

Live chat is your direct connection to the most important people in your universe -- your customers.
Customer Service

Your Customer Service Team Should Be in Every Strategy Meeting

Get the people who know what your customers want and need -- your customer service team -- more involved in company decisions.
VoIP and IP Telephony

Customer Service Wins With Partnership of 2 Major Companies Supporting VoIP and CRM

A strategic partnership between VoIP and CRM companies just made meeting customers' needs a whole lot easier.
Customer Engagement

3 Ways to Consistently Delight (and Retain) Your Customers

Start by meeting their expectations rather than trying to exceed them.
Chatbots

What Is a Slackbot and How Can You Use It to Make Money?

Slack chatbots, also known as Slackbots, can be designed to undertake a huge variety of tasks.