Customer Service

Customer Service

To Go Up Against Larger Competitors, This Business Leader Provides a Personal Touch

Countryside Bank, a community bank with six locations, thinks creatively about customer needs.
Customer Service

Do Your Clients Trust Your Team? 3 Ways to Ensure They Do.

Employees who are treated well will treat customers and clients well, too. That's just good management 101.
Ready for Anything

You'll Find the Best Leads in That CRM Software Nobody Is Really Using

Quit making introductory offers to strangers and start engaging with past customers happy they did business with you.
Growth Strategies

Don't Be Complacent: 13 Proven Ways to Improve Your Business

The best time to tweak your business for the better is when everything is already going well.
Customers

How to Become a More Customer-Centric Business in 5 Steps

Focusing on your customers will help your business grow in all areas.
Customer Experience

How to Provide Consistent and Extraordinary Customer Experiences

Uncover the best practices for improving productivity and reliability, while striving for innovation and growth.
Customer Feedback

3 Things You Can Do to Get Your Customers Gabbing

Word of mouth is right down the street, at the corner of Extra Mile and Hard Work. Meet you there?
Ecommerce

How This Jewelry E-tailer Made Popping the Question So Much Easier

With a reported 50 percent of proposals happening on V-Day, James Allen disrupted the jewelry industry, making engagement ring shopping so much easier.
Customer Feedback

Want to Know What Your Customers Really Think? Try Working Side by Side With Them to Solve Problems.

Microsoft sends its developers to work with customers to build technology that solves their biggest pain points.
Customer Service

Old-School Industries Require New-School Customer Experience

It's critical for companies in old-school industries to ditch the 'we've always done things this way' mindset and begin listening to what consumers want -- nay, expect -- and that's a personalized digital experience.
Billionaires

5 Things You Didn't Know About Ikea's Billionaire Founder

Ingvar Kamprad, the world's eighth richest person, died at 91 on Jan. 27.
News and Trends

A New York City Bar Will Literally Kick Out Anyone Misusing the Word 'Literally'

Is there a word that you would want to banish from your workplace?
Artificial Intelligence

4 Ways You Can Use AI to Enhance Every Step of the Customer Journey

For artificial intelligence to work effectively, you need to have a strong data foundation.
Marketing

When Your Customers Are Talking, Quiet Your Brand Voice and Listen.

"Brand voice" is an important concept for maintaining message consistency but it is not more important than your customers.
Customer Service

Research Finds the IRS Gives Better Customer Service Than Most Apps

A simple yes-or-no tech question was posed to 100 well known apps. Most never answered.
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