Customer Service Depends on Relationships Even in the Mobile Age
Our instant-gratification culture means you need to respond quickly, provide value and let customers decide how and when to start the conversation.
Don't Mistake a Frequent Customer With a Loyal Customer
A customer who has made a genuine connection with your business won't dump you when they find somebody slightly cheaper.
How 6 Fast-Growth Software Companies Are Surviving in the Challenging SMB Market
These six companies have found ways to serve their customers well, all while enjoying a high rate of growth.
Pleasant Surprises Are the Best Customer Service
When you treat your customer as your friend, you know what they need even if they don't ask.
Do You Know What Your Customers Want? Are You Sure?
Your world revolves around your customers, not the other way around. Treat them like it.
6 Refresher Courses Every Employee Should Take Each Year
Reduce workplace conflicts and business liability by training your staff.
Make More Happen
How to Prepare to Dazzle and Delight Your Customers This Upcoming Holiday Season
Wondering how you can boost sales and awareness in the coming months? Incorporate these ideas into your game plan.
A Retail Legend Shares Customer Service Secrets
What do you learn after 27 years of running a famous store? Ask Roxanne Thurman, owner of Denver's Cry Baby Ranch.
This Company Rakes in Millions and Still Handwrites Thank-Yous Every Day
Hunting gear maker Kuiu doesn't sell through retailers in favor of building direct and honest relationships with its customers.
4 Winning Ways to Build Customer Loyalty
Providing an excellent experience for your customers will help you stay on top.
At Last, Customer Service Agents That Customers Can't Drive Crazy.
Smart agents can improve customer service and increase productivity.
4 Ways to Earn Trust From Prospects and Customers
If you want to gain a person's trust, be reliable.
What I Learned From Getting Ripped Off by a Bangkok Tailor
And four other business lessons I was reminded of after spending two weeks in southeast Asia.
Stephen J. Bronner
Good, Bad and Just Ugly Customer Service Trends
If your company isn't focused on the customer experience then you're losing customers.
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