10 Reasons Why Good Customer Service Is Your Most Important Metric
Attracting a new customer is just too difficult and expensive to lose the relationship because you didn't treat them right.
The Difference Between Customer Service and Customer Experience
Your company should be doing both.
A 3-Step Startup Guide to Connecting With Consumers
Improve customer relationship and your brand's relationship with them by using these three tips.
3 Ways To Get User Data Without Ruining the User Experience
Tips for getting user data without ruining the experience for users
Connecting With Your Customer Is What Drives Relationship Marketing
Today's customers want a good product they connect with on an emotional level.
Can Chipotle Ever Win Back Customer Trust?
The once thriving restaurant chain's embrace of food safety as a corporate value is the best route to regaining consumer confidence.
The Customer Isn't Always Right and You Need to Challenge Them
Organizations with a culture of agreement are fundamentally set up for failure.
How Transparency Can Slash Your Churn Rate by 89%
One entrepreneur's journey into radical transparency created amazing results.
8 Ways Customer Service Affects Your Business's Bottom Line
High-quality customer service is essential to a growing or established company's bottom line.
7 Ways To Add Massive Value To Your Business
Brian Tracy shares his seven secrets to adding value in your job, business or products for greater success.
We're All in the Service Business
Your product is not your business, taking care of your customers is your business.
The Secret to Keeping Your Sanity in Customer Service
As an entrepreneur, you have to be good at customer service.
Small Business - Big Impact
You Don't Succeed by Making it Difficult to Buy From You
The frustrated shopper who gives up on you might have been a customer for life if you'd made things easy.
4 Lessons About Handling Stressed Customers That I Learned From Being a Mover
Calling certain service companies -- such as realtors or movers -- is essentially a cry for help in the midst of a stressful life event. How will you, the provider, respond?
Starting a Business
Reprints & Licensing
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