Customer Service

5 Reasons to Reimagine How You Offer Customer Support
Customer Service

5 Reasons to Reimagine How You Offer Customer Support

In the new "era of the customer, innovative companies need to put users -- and their experience -- first.
Leyla Seka
10 Qualities You Need to Keep Your Virtual Assistant Clients Happy
Client Relationship Management

10 Qualities You Need to Keep Your Virtual Assistant Clients Happy

Avoid the search for new clients by making sure you're doing everything possible to keep your current customers satisfied with your work.
Shelby Larson
3 Trends Impacting Small and Medium Businesses Now
Small Businesses

3 Trends Impacting Small and Medium Businesses Now

How new developments in social media, customer relations and marketing technologies can grow your business.
Allison Checchi
6 Steps for Handling Social Media Complaints Like a Pro
Complaints

6 Steps for Handling Social Media Complaints Like a Pro

Learn how to deal with online complaints effectively by remembering a simple acronym.
Jay Baer
The Key Lesson for Businesses From Starbucks's 'Diabetes Here I Come' Debacle
Make More Happen

The Key Lesson for Businesses From Starbucks's 'Diabetes Here I Come' Debacle

Branding experts -- and the coffee giant itself -- weigh in on the embarrassing customer dis-service that brewed bitter brand damage and fast.
Kim Lachance Shandrow
Customer Loyalty 3.0 Is Never About Transactions. It's About Getting to Know Your Customers.
Customer Loyalty

Customer Loyalty 3.0 Is Never About Transactions. It's About Getting to Know Your Customers.

Decipher what your individual customers want, and use the pillars to build relationships. Rinse and repeat.
Carol Roth
Why Do You Hate Selling? Because You're Being Selfish.
Entrepreneur Network

Why Do You Hate Selling? Because You're Being Selfish.

Sales and marketing guru Ben Angel tells you how to change your mindset to customer-first.
Entrepreneur Network
The Number-One Rule of Business Is to Stay Business-Focused
Discipline

The Number-One Rule of Business Is to Stay Business-Focused

Implement these eight disciplines in order to attract customers, beat your competition and deliver a value proposition.
Martin Zwilling
4 Social Media Sites Small Businesses Should Use More Often
Social Media

4 Social Media Sites Small Businesses Should Use More Often

There's more out there than Facebook, Instagram, Pintrest and Twitter.
4 Ways to Protect Your Brand Without Involving the Courts
Make More Happen

4 Ways to Protect Your Brand Without Involving the Courts

Take action on addressing any negative reviews of your brand or business.
Steve Cook
Like a Toddler Hitting a Tee-Ball, an Entrepreneur Will Fail Without Focusing on First-Things-First
Entrepreneur Network

Like a Toddler Hitting a Tee-Ball, an Entrepreneur Will Fail Without Focusing on First-Things-First

Patrick Bet-David says forget about maximizing the efficiency of your internal accounting systems for a minute. Do you have a lot of customers, and are they happy?
Entrepreneur Network
Digital Marketing Strategy ROI for Entrepreneurs: It's a Marathon, Not a Sprint
Digital Marketing Strategy

Digital Marketing Strategy ROI for Entrepreneurs: It's a Marathon, Not a Sprint

Launching a digital marketing strategy doesn't happen overnight. Three tips to better allocate time and money to the effort.
Erik Huberman
3 Cultural Considerations Before an Acquisition
Make More Happen

3 Cultural Considerations Before an Acquisition

Melding cultural elements speeds up the success of a new business entity.
Tommy Petrogiannis
Not Promoting From Within? Ignoring Financial Statements? Don't Be Stupid.
Mistakes

Not Promoting From Within? Ignoring Financial Statements? Don't Be Stupid.

A lot of times, business owners do really dumb things that they would probably tell another business owner not to do.
Carol Roth