Customer Service

How 6 Fast-Growth Software Companies Are Surviving in the Challenging SMB Market
Customer Service

How 6 Fast-Growth Software Companies Are Surviving in the Challenging SMB Market

These six companies have found ways to serve their customers well, all while enjoying a high rate of growth.
Peter Daisyme
Pleasant Surprises Are the Best Customer Service
Customer Service

Pleasant Surprises Are the Best Customer Service

When you treat your customer as your friend, you know what they need even if they don't ask.
William Bauer
Do You Know What Your Customers Want? Are You Sure?
Customer Relationship

Do You Know What Your Customers Want? Are You Sure?

Your world revolves around your customers, not the other way around. Treat them like it.
Daniel Newman
6 Refresher Courses Every Employee Should Take Each Year
Employee Training

6 Refresher Courses Every Employee Should Take Each Year

Reduce workplace conflicts and business liability by training your staff.
John Boitnott
How to Prepare to Dazzle and Delight Your Customers This Upcoming Holiday Season
Holidays

How to Prepare to Dazzle and Delight Your Customers This Upcoming Holiday Season

Wondering how you can boost sales and awareness in the coming months? Incorporate these ideas into your game plan.
Sujan Patel
A Retail Legend Shares Customer Service Secrets
Retail

A Retail Legend Shares Customer Service Secrets

What do you learn after 27 years of running a famous store? Ask Roxanne Thurman, owner of Denver's Cry Baby Ranch.
Grant Davis
This Company Rakes in Millions and Still Handwrites Thank-Yous Every Day
Take It From The Pros

This Company Rakes in Millions and Still Handwrites Thank-Yous Every Day

Hunting gear maker Kuiu doesn't sell through retailers in favor of building direct and honest relationships with its customers.
Lydia Belanger
4 Winning Ways to Build Customer Loyalty
Customer Loyalty

4 Winning Ways to Build Customer Loyalty

Providing an excellent experience for your customers will help you stay on top.
Thomas Smale
At Last, Customer Service Agents That Customers Can't Drive Crazy.
Customer Service

At Last, Customer Service Agents That Customers Can't Drive Crazy.

Smart agents can improve customer service and increase productivity.
Jonathan Crane
4 Ways to Earn Trust From Prospects and Customers
Business

4 Ways to Earn Trust From Prospects and Customers

If you want to gain a person's trust, be reliable.
Karen Mishra
What I Learned From Getting Ripped Off by a Bangkok Tailor
Travel

What I Learned From Getting Ripped Off by a Bangkok Tailor

And four other business lessons I was reminded of after spending two weeks in southeast Asia.
Stephen J. Bronner
Good, Bad and Just Ugly Customer Service Trends
Customer Service

Good, Bad and Just Ugly Customer Service Trends

If your company isn't focused on the customer experience then you're losing customers.
Are You Looking to Make a Sale or Create a Customer?
Sales

Are You Looking to Make a Sale or Create a Customer?

Put sales on the backburner, and focus on increasing your customer lifetime value.
Daniel Newman
The Only 2 Things You Need for a Company Customers Won't Leave
Customer Service

The Only 2 Things You Need for a Company Customers Won't Leave

Look for opportunities to provide a standout experience in everything so your customers will not want to look elsewhere.
Jason Forrest
OK

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