Shark Tank Stars Take Customer Service to the Highest Level
You too can build a strong community of raving fans.
These Founders Called 1,000 Customers Personally -- and They'd Do it Again
Geoffrey Woo and Michael Brandt personally reached out to customers after orders of their product was delayed. It was weeks of work, but they don't regret it. Read on to see why.
7 Ways to Keep Your Customers Begging for More
Treat every customer like your best friend, rather than another burden.
Customer Relationship Management
The Key to a Happy, Healthy Relationship With Your Customers
Customer service isn't rocket science, and these tips will help you learn how to deliver it better than your competition.
Alaska Airlines Is Gaining Altitude: 4 Ways to Cultivate a Winning Image
Alaska's Virgin acquisition promises a fresh look for the brand, but it doesn't take a merger to build a strong, successful image.
Why Established Companies Are Embracing an Amazon-Like Culture
Con Ed was founded in 1823, but it's making sure it can compete with newer companies born in the digital age.
7 Strategies to Revamp Your Customer Onboarding
How you approach the onboarding process will greatly impact your future revenue.
Take a Tip from Bezos: Customers Always Need a Seat at the Table
A close study of Amazon.com founder Jeff Bezos reveals one of the world's most innovative companies is rooted in one of the oldest ideas. The customer comes first.
5 Examples of Companies Succeeding Through Transparency
Businesses of all sizes can use these same principles to improve their own internal processes.
Get to Know Your Customers, and Get Your Marketing Back on Track
Entrepreneur Network partner Ben Angel outlines ways you can focus on what's important -- the people giving you their money.
The 'F-Word' in B2B Relationships
When the customer tells you everything is "fine" it is time be alarmed.
5 Sales Lessons B2B Companies Can Learn from Apple
At Apple the lessons outlined contributed to building a business that delights people around the world.
Marketing Advice from 3 Funded Fashion Startups
The lesson these entrepreneurs offer is simple -- know your customers and how you can best serve them.
Inspiring Your Team
5 Tips for Driving Valuable Customer Experiences Through Company Culture
It is important for organizations to build their culture around one goal -- delivering positive customer experiences.
Starting a Business
Reprints & Licensing
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