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Customer Service

Chatbots

10 Tips for Creating a Great Chatbot

Bots have recently stopped being science fiction and started being something more like DIY.
Starting a Business

A Look at the Benefits of Money-Back Guarantees in Modern Marketing

Customers like the "pro" of risk reduction for trying your product; but, beware the "con": Some may try to manipulate you.
Customer Experience

You Sell Experiences Whether You Realize It or Not

Give your customers a stellar experience, and they are yours for life.
Chatbots

How Bots Can Benefit Businesses, According to Messenger's Director of Global Partnerships

Chatbots are a compelling technology for entrepreneurs whose customers are among Messenger's billion users.
Customer Service

3 Customer Service Strategies You Should Steal From, Would You Believe, Lyft Drivers

United Airlines' recent press shows the looming shadow one negative customer service can cast over your brand. These customer service concepts can help.
Chatbots

Bots for Messenger Are the Marketplace 'Goldilocks,' and This Man Would Know.

For the billion (and counting) users of Messenger, interacting with a chatbot will likely be the easiest way to shop.
Infographics

A Guide to Social Media Customer Care (Infographic)

Social media is one of the best mediums for customer service today.
Customer Service

Here's How You Make Customer Service Your Secret Weapon

Why speed matters, and how to stay top-of-mind for every customer.
Customer Service

Engage With Your Customers and Find Out Their Needs

President of Norman Distributions Ryan Meczyk knows that when you first start out you can't always hit that grand slam, but rather start with a single and take your time around the bases.
Hotels

Hotel Guest Requests, and Receives, Framed, Signed Photo of Christopher Walken

Here's an example of customer service that goes beyond expectations.
Artificial Intelligence

How to Train Your Robot: 4 Ways Startups Can Apply AI

Forward-thinking companies are rapidly learning that artificial intelligence produces real results for startups, marketers and customers.
Customer Service

Is Your Customer Service Department Prepared for Today's Consumers?

Keeping your audience happy means handling customer service challenges before they develop. Besides, bringing joy to customers is -- and always should be -- the name of the game.
Success Strategies

How Retailers Are Thriving Despite the Supposed Death of Their Industry

To frame it as a battle between brick-and-mortar and ecommerce is to miss the point.
Startup Success Stories

5 Mindsets to Help You Reel in Major Accounts

Small firms can -- and do -- land large clients. So, if you're small, leverage your small wins and provide the customized service the big fish can't match.