Customer Service

Chatbots

Don't Wait. Here's Why You Should Get in the Chatbot War Now.

Chatbots are the new face of 24/7 customer service, and many of your competitors are already using them.
Chatbots

No One Is Happier About Customer Service Chatbots Than the People They Are Designed to Replace

Customer service agents say they look forward to bots answering routine questions so they can deal with tougher customer problems.
Technology

How to Bounce Back From Technical Difficulties

Technology can be a blessing and a curse. Don't let its downfalls cripple your business.
Customer Service

Follow These 9 Steps to Copy Zappos' Exceptional Customer Service Strategy

How Zappos creates a customer-obsessed culture -- and you can, too.
Conflict Management

Using Email to Resolve Conflicts Is a Reliable Way of Making Everything Worse

If you're solution to the problem is anything more complicated than "I am really sorry, it's all my fault'' you need to talk to the person.
Chatbots

Wanna Increase Conversions? Try 'Chatting' up a Computer.

Some 1.4 billion people a year interact with chatbots. Why aren't your customers among them?
Artificial Intelligence

If You're Asking Customers How You Can Help, It's Too Late

Artificial intelligence can help your company give people what they need (before they know they want it).
Customer Service

Why Customer Service Is a Great Training Ground for Employees in Any Position

The job is uniquely suited for giving new employees knowledge and skills that will enable them to succeed at their company. Here's how.
Customer Experience

I'm Buying Your Customer Experience, Not Your Product

Whatever you sell, your customers crave empathy above all else and will tell their friends where they get it.
Customer Service

Want to Drive Growth? Improve Customer Support.

Customer support isn't just a growth driver -- it's the growth driver.
Customer Service

5 Ways to Make Your Customers Say 'WOW'

Here is some inspiration that might help you to develop your own WOW factor.
Lessons

Whatever Product or Service You Provide, Be Absolutely the Best

Dmitry Bresler, president of Cambridge Lending Group, chats about lessons he learned from his worst boss.
Customer Service

This Startup Gives Customers More Freedom One Search at a Time

Give them deals exactly when they want -- and will use -- them.
Company Culture

Pyramids Are for Dead Pharaohs

The bigger your company grows the more fancy titles there are that have nothing to do with taking care of your customers.
Chatbots

Enterprise Chatbots With AI Are the Solution for Customer Service

Customers are impatient but chatbots are tireless.
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