Customer Service

Are People Your Passion? Here Are 111 Franchises That Might Suit You.
Customer Experience

Are People Your Passion? Here Are 111 Franchises That Might Suit You.

Pick your passion from our list of top personal-service franchises.
Tracy Stapp Herold
These 6 Companies Are Boosting Growth by Delighting Customers
Customer Experience

These 6 Companies Are Boosting Growth by Delighting Customers

If you're serious about your future success and the growth of your business, you have to focus just as much on service as on sales.
Sujan Patel
Why Your Business Needs a Chief Customer Advocate
Customer Experience

Why Your Business Needs a Chief Customer Advocate

Businesses of all sizes would be well served giving their customers a seat at the table with an executive that represents their interests.
Carol Roth
Woman Socked With $1,500 Bill After Uber Never Closed Out Her Ride
Customer Experience

Woman Socked With $1,500 Bill After Uber Never Closed Out Her Ride

The ridesharing company was loath to respond to Jenny Partington's complaints until she involved local media.
Geoff Weiss
10 Ways Competition Can Improve Your Business
Customer Experience

10 Ways Competition Can Improve Your Business

If there is a market for your business, you will have competitors. Learning from them is the winning strategy.
Firas Kittaneh
Facebook Is Making it Easier for Businesses to Chat Privately With Customers
Customer Experience

Facebook Is Making it Easier for Businesses to Chat Privately With Customers

Today, the social media giant is rolling out new features making it more attractive for business owners to respond privately and quickly to customer inquiries.
Catherine Clifford
The Top 7 Customer Retention Tips for Today's Data-Driven Marketers
Customer Experience

The Top 7 Customer Retention Tips for Today's Data-Driven Marketers

Customer retention is key to a successful business. Learn how.
Jerry Jao
4 Magical Business Lessons From 'The Happiest Place on Earth'
Customer Experience

4 Magical Business Lessons From 'The Happiest Place on Earth'

Disneyland is not only a place for kids and adults to have fun. It's an exceptionally well-run business that any entrepreneur could glean valuable information from.
Brandon Turner
What HR Pros Need to Learn From the Rest of the Company
Customer Experience

What HR Pros Need to Learn From the Rest of the Company

To be of strategic importance, human resources needs to understand the company thoroughly and apply key skills.
Matt Straz
How to Provide Multiple 'Wins' Throughout the Customer Lifecycle
Customer Experience

How to Provide Multiple 'Wins' Throughout the Customer Lifecycle

Pitching, selling, fulfilling: What should you do at each stage?
George Deeb
4 Customer-Service Mistakes You're Already Making -- and How to Correct Them
Customer Experience

4 Customer-Service Mistakes You're Already Making -- and How to Correct Them

Here are a few customer-service mistakes your company may be making and how to correct them, so you can be on the path of providing a memorable experience for customers, rather than an awful one.
Philip Krim
Time Warner Cable Ordered to Pay Texas Woman Nearly $230,000 for 'Egregious' Robocalling
Customer Experience

Time Warner Cable Ordered to Pay Texas Woman Nearly $230,000 for 'Egregious' Robocalling

Araceli King will receive $1,500 for each of the 153 robocalls she received from the company over the course of a year.
Geoff Weiss
4 Savory Strategies to Building an Army of Loyal Employees
Customer Experience

4 Savory Strategies to Building an Army of Loyal Employees

A multi-state restaurateur says the secret to great customer service is hiring the right people from the start.
Stacey Alcorn
4 Ways for Any Business Pro to Close the Deal
Customer Experience

4 Ways for Any Business Pro to Close the Deal

While you might be able to bring the deal to the table, the deal is not done until all the I's are dotted and T's are crossed.
Deborah Mitchell