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Customer Service

Marketing to Millennials

6 Rules for Meeting Millennial Customer Service Expectations

To capture the enormous purchasing power of millennials and Gen Z, you need to shift your style to match the preferences of these young consumers. It's time to drop the phone and take up the social media mantle.
Subscription Businesses

Trend Alert: Apparel Subscriptions Are Here to Stay

Guided choice takes the guesswork out of decision-making and instills a sense of belonging. How? Try these tips on for size.
Chatbots

Custom Chatbot Development Tutorial To Start Your Own Bot Agency

You can now create bots for free in a matter of minutes without any prior coding knowledge.
Customer Service

21 Strategies for Providing Top-Notch Customer Service on Etsy

Good customer service requires more than just saying 'thank you' to your online customers.
Client Relationship Management

Client Portals Are the New Norm -- Here's How to Set Yours Up Painlessly

Client portals make tasks easier and more convenient for customers, and they save companies time and money. What's not to like?
Connecting with Customers

3 Steps to Increase Your Average Revenue Per Customer

When an auto-body shop sent a "thank you" to a customer, he posted it on Reddit, resulting in upvotes from 1,500 potential customers.
JetBlue

Adieu, JetBlue, I'll Miss You

Alas, we have to split up: Your brand mistakes have sent this loyal customer -- me -- packing.
Marketing

Don't Start Marketing Before You're Ready to Start Selling

Creating a demand for something you can't deliver will hurt your brand reputation and your bottom line.
Customer Service

How to Use Customer Service as a Marketing Tool

Even with the latest tech, make sure that your customer experience does not become impersonal and cold.
Chatbots

Don't Wait. Here's Why You Should Get in the Chatbot War Now.

Chatbots are the new face of 24/7 customer service, and many of your competitors are already using them.
Chatbots

No One Is Happier About Customer Service Chatbots Than the People They Are Designed to Replace

Customer service agents say they look forward to bots answering routine questions so they can deal with tougher customer problems.
Technology

How to Bounce Back From Technical Difficulties

Technology can be a blessing and a curse. Don't let its downfalls cripple your business.
Customer Service

Follow These 9 Steps to Copy Zappos' Exceptional Customer Service Strategy

How Zappos creates a customer-obsessed culture -- and you can, too.
Conflict Management

Using Email to Resolve Conflicts Is a Reliable Way of Making Everything Worse

If you're solution to the problem is anything more complicated than "I am really sorry, it's all my fault'' you need to talk to the person.
Chatbots

Wanna Increase Conversions? Try 'Chatting' up a Computer.

Some 1.4 billion people a year interact with chatbots. Why aren't your customers among them?