Customer Service

Lessons

Whatever Product or Service You Provide, Be Absolutely the Best

Dmitry Bresler, president of Cambridge Lending Group, chats about lessons he learned from his worst boss.
Customer Service

This Startup Gives Customers More Freedom One Search at a Time

Give them deals exactly when they want -- and will use -- them.
Ready for Anything

Pyramids Are for Dead Pharaohs

The bigger your company grows the more fancy titles there are that have nothing to do with taking care of your customers.
Chatbots

Enterprise Chatbots With AI Are the Solution for Customer Service

Customers are impatient but chatbots are tireless.
Live Chat

3 Tools That Keep Online Prospects Engaged and Alert

Users who participate in live chat are 3.5 times more likely to convert than those who aren't. So, have you looked into providing live chat?
Customer Service

The 4 Top Customer Service Screw-Ups You Must Avoid

There is no point in marketing if your team ignores customers who respond.
Customer Service

Create Space to Work On the Business, Not In the Business

James Teppen, co-president of Gibraltar Business Capital, discusses the importance of customer service.
Customer Experience

Why Customer Experience Is Your Key to Success

According to research, 70 percent of buying experiences are based on how the customer feels they're being treated.
Customer Engagement

Solving Contact Center Woes With Customer Engagement

Companies that operate call centers are rethinking how they interact with customers.
Customer Engagement

Keeping the Human Element in Digital Customer Experience

Core values should not have to change because the way we work has changed.
Ecommerce

Here's How Small Businesses Beat the Ecommerce Big Guys

Offer flawless service, and your customers will keep coming back.
Customer Relationship Management

To Grow Your Business, Really Understand Customer Requirements

Margi Shaw, president of First Communications, says meeting customer needs is not debatable.
Chatbots

Why Chatbots Are Failing Your Customers

Without the proper approach to this new technology, companies will only end up wasting money and frustrating their audiences.
Customer Service

Are You Investing in Your Current Clients?

How much of your time do you spend trying to acquire new clients, and how much do you spend making sure your current clients are happy?
Marketing

How Do You Build a Loyal Customer Base From Scratch? That's What the Las Vegas Raiders Want to Know.

Here's how one number-crunching data wiz is looking carve out an oasis of football fandom in the middle of the desert.
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