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Customer Service

Customer Experience

5 Ways Inbound Sales Teams Can Innovate the Customer Experience

In a world where 70 percent of B2B buying choices are based on how customers rate their treatment, it's crucial that inbound sales teams take ownership of the customer experience early on.
Growth Strategies

How a Failed Experiment in the Name of Eco-Friendliness Taught This Company About Its Most Important Asset

The founder of meal-kit service Gobble shares what she learned about keeping it cool when the company's ice packs didn't.
Customer Relationship Management

Unlock the Power of Customer Data

Learn about collecting and using customer and prospect data to provide the best experience you can for your customers.
Ready for Anything

Why, in 2017, 'Coffee Is for Closers' Has a Completely New Spin

Closing the deal these days isn't enough. You may need to assign your B2B sales team some dedicated "customer success" representatives.
Chatbots

How to Build A Successful Chatbot

Chatbots can help customers, entertain users and market products to your target audience.
Customer Service

6 Ways Your Customer Service Department Can Generate More Revenue

Your customers love you, but are they improving your bottom line?
Chatbots

How This Entrepreneur Made A Chatbot Platform Successful

Chatbots are The Next Big Thing but capitalizing on the opportunity requires as much work as ever.
Customer Loyalty

6 Strategies Smart Brands Use to Satisfy and Retain Their Customers

Customers are primarily concerned about two things: your product quality and good communication. What are you doing to up your game?
Failure

The Number One Lesson You Can Learn from Fyre Festival: Preparation is Everything

Make sure that you create the infrastructure needed to deliver on your promises.
customer trust

7 Ways to Build Consumer Trust Naturally

Trust can't be established quickly or through gimmicks. Companies that have lost consumer trust -- you know the ones -- know this all too well.
Chatbots

10 Tips for Creating a Great Chatbot

Bots have recently stopped being science fiction and started being something more like DIY.
Starting a Business

A Look at the Benefits of Money-Back Guarantees in Modern Marketing

Customers like the "pro" of risk reduction for trying your product; but, beware the "con": Some may try to manipulate you.
Customer Experience

You Sell Experiences Whether You Realize It or Not

Give your customers a stellar experience, and they are yours for life.
Chatbots

How Bots Can Benefit Businesses, According to Messenger's Director of Global Partnerships

Chatbots are a compelling technology for entrepreneurs whose customers are among Messenger's billion users.
Customer Service

3 Customer Service Strategies You Should Steal From, Would You Believe, Lyft Drivers

United Airlines' recent press shows the looming shadow one negative customer service can cast over your brand. These customer service concepts can help.