Online Reviews

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Customer Relationship

Damage Control: 6 Ways to Respond to Negative Reviews

Entrepreneurs share what they do when customers tell the world they messed up.
Online Reviews

3 Tips for Dealing With Negative Reviews Like a True Entrepreneur

It only takes one harsh review to scare off an untold number of potential customers. How you respond will make all the difference.
Online Reviews

6 Ways to Make Online Reviews Work for Your Business

If you're not already utilizing customer reviews online, you should be. Here are six simple ways to do that.
Social Media Marketing

5 Proven Ways to Get More Customer Reviews On Google and Facebook

Effective social media marketing requires strategy and follow through but not a huge budget.
Customer Service

6 Ways Your Customer Service Department Can Generate More Revenue

Your customers love you, but are they improving your bottom line?
Search Engine Marketing

Intelligent Search Drives More Customers to Your Business Than Your Website

Brick-and-mortar-only businesses get 2.7 times as many views on maps, apps, search engines, GPS and social than on their own websites.
Online Reviews

How to Use Reviews to Grow Your Business

Do you even ask your customers for reviews? Because there's a good chance you won't get what you don't ask for.
Ecommerce

These 3 Essentials Can Save You From Being Crushed by Ecommerce Giants

In the battle against retail Goliaths, smaller shops can inspire loyalty by building relationships that center on value, not price.
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