Online Reviews: Page 8
Researchers Are Using Yelp to Predict When a Restaurant Will Shut Down
With new software, researchers say Yelp reviews can serve as a crystal ball for restaurant failures.
Why Franchise Owners Have to Be Especially Careful on Social Media
For the franchise world—in which one negative comment can affect an entire system of corporate owners and franchisees—managing your reputation is especially critical.
Got a Bad Yelp Review? Here's How to Defend Your Business Online. (Infographic)
With more people researching before making a purchase, online reviews are important. Here's how to handle the negative ones while encouraging positive ones.
Don't Make These Customer Review Monitoring Mistakes
Our experts give you a strategy to monitor your online reputation.
Why This Bay Area Bistro Wants to Be Yelp's Worst-Rated Restaurant Ever
In a protest against the site's alleged ratings manipulations, this Italian restaurant's co-owners offered scathing reviewers 25-percent off their checks.
New Legislation Would Make Banning Negative Yelp Reviews Illegal
Your right to write angry Yelp reviews may soon become law.
Appeals Court Rules That Yelp's Ad Sales Tactics Aren't Extortion, Just 'Hard Bargaining'
Businesses don't have the right to pre-existing good reviews, the court said.
5 Predictions About the Growing Power of Online Customer Reviews
The influence of a single customer's opinion will continue to grow in sync with the pervasiveness of social media.
Hotel Says $500 Fine on Negative Yelp Reviews Was a Joke
Angry Yelpers turned on a hotel after an article claimed the hotel fined newlyweds for guests' negative online reviews. Now, the hotel claims it was all a misunderstanding.
Behind the Curtain of Yelp's Powerful Reviews
The website could bring in more customers, or scare them away. Can business owners do anything to fight back?
No Longer Hawkers, Modern Street Teams Can Help Build Your Online Presence
There's nothing like a real live person to greet and assist customers upon arrival to your location.
6 Ways to Harness the Power of Review Sites
A review site is a great way for your business to get discovered online, but it can also bring inaccurate criticism.
Satisfy Customers With These 5 Pointers, Then Expect More Customers
In the age of social media, both positive and negative reviews can spread like wildfire.
The Secret to Recovering From a Negative Customer Review
It's hard to prevent your business from ever making a mistake (or a consumer from thinking so) but here's what to do when your firm is called out online.