Respecting Women as Purchasers is Key to Business Growth
It's surprising that more people, especially salespeople, haven't yet figured out that women account for 85 percent of all purchases and drive 70-80 percent of all consumer spending
Today, we celebrate women and their importance to the world, our society and our global economy. In 2017, Forbes estimated that the “female economy” was worth $18 trillion, and it’s grown since then. Yet when it comes to recognizing this contribution, the business world is remarkedly blasé.
It’s surprising that more people, especially salespeople, haven’t yet figured out that women account for 85 percent of all purchases and drive 70-80 percent of all consumer spending. Women are more often than not the decision-makers when it comes to a purchase. A friend decided she needed a new car but walked out of the Audi showroom when the salesman suggested she come back for a test drive with her husband. She bought a BMW because the dealer understood that she had come to make a purchase. Another friend goes shopping with her husband and guides him to choose pants, shirts and ties that go together.
Is It a Man’s World?
Why is it that most of the products in the world are designed by men, for men to buy? If women are doing most of the purchasing, or are a major influence in the purchasing decisions, why aren’t more women involved in designing and developing products and services? Given the economic power that women have, delivering the feature and benefits that women value should be part of every company’s product and marketing strategy.
But it’s not just about teaching sales staff to better understand female customers or providing women with more appealing products. We need to recognize the bias being built into the products we use every day.
Last year, at the Australian Financial Review’s 100 Women of Influence Awards, award winner Catriona Wallace asked everyone to take out their phones and Google the phrase “100 Most Influential People”. Although women comprise half of the global population, only three out of the first 65 search results were women. Have women not influenced the history of the world? Or have the people, primarily men, who developed the algorithms that select the “influential people,” significantly undervalued the accomplishments of a Joan of Arc, Mother Theresa, or Marie Curie? Did Nicolas Tesla, Napoleon, or Galileo really have that much more influence on the world than those three women?
Let’s Fight It
To counteract this bias, we need to attract more women to careers in science, technology, engineering, arts and math and involve them in the development of products, especially high-tech products. The algorithms being developed, primarily by men, are creating artificial intelligence (AI) that will drive the automated world of the future. The stakes are much higher than “where will women place on the list of ‘who’s influential’”. The biases, values and beliefs programmed into AI can shift the tipping point of decisions around profit versus people, environmental protection versus exploitation, funding for sports versus the arts, schools versus prisons, guns versus butter – and many more trade-offs that will shape our future world. We need men and women designing the software that will be guiding AI decisions.
Capitalizing on women’s purchasing power, offering products and services that women want to buy, and respecting women as purchasers will definitely increase a company’s top line. The bottom line, according to a recent report by McKinsey, can be increased by having more women in leadership and decision-making roles. While larger companies are targeting more women on their boards, research from the KPMG High Growth Ventures Team indicates that 72 percent of male-founded Australian startups don’t have a female director on the board, and 76 percent have no gender diversity targets for their board. This is in spite of the fact that in 2017 McKinsey found that companies in the top quartile for gender diverse executive teams were 21 percent more likely to experience above-average profitability than companies in the fourth quartile. For companies with both ethnic and cultural diversity, there was a 33 percent likelihood of outperformance on EBIT margin. Greater diversity of leadership at the management and board levels improves the quality of decision-making and company culture, and that has a direct impact on the bottom line and share price.
So, while we’re celebrating individual women, let’s also celebrate the social, artistic, technical and financial contribution they can and should be making to the world, our society and our global economy.
Jana Matthews is the ANZ Chair in Business Growth, Professor, and Director of the Australian Centre for Business Growth at the University of South Australia’s Business School. She has a doctorate from Harvard, has founded five companies, and was on the founding team of the Kauffman Foundation’s Centre for Entrepreneurial Leadership. Matthews is an expert on entrepreneurial leadership and business growth, has written eight books, and designed award-winning programs that teach CEO’s and executives how to lead and manage growth companies. She was selected as one of the most influential women in Australia in AFR and QANTAS100 Women of Influence Awards 2018.