Uber Error Charges Riders 100 Times More Than the Original Price
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The problems first surfaced in Washington, D.C. and San Diego but have since been reported as far afield as Paris. Similar issues have been reported for the UberEats service. Some customers received alerts from their banks about the charges or had their credit cards put on hold.
Uber says the issue has been resolved and apologized for the problems caused, reports the Washington Post: "We understand that this has been frustrating. There was a known issue that caused your authorization hold to be very high. Our team has already fixed this issue. Thank you so much for your patience."
The inflated fares will be corrected to the right amount, so customers don't need to call their bank to dispute the charges. However, the charges will continue to appear on credit card or bank statements "temporarily."
However, customers aren't happy about the charges or about Uber's lackluster customer service response:
Trying to find a number to call @Uber to dispute a charge of $1027. Apparently there is a “blue icon” in the app to contact 24/7 support but here I can’t see the icon nor can I a find a number to call @uber. Please look into this matter ASAP! #uber pic.twitter.com/sDSNiFiwx3— Parth Khadilkar (@ParthKhadilkar1) July 17, 2019