Norine Toomey

Norine Toomey

Guest Writer / SVP of Corporate Development at DialAmerica

Norine Toomey is the senior vice president of workforce management and development at DialAmerica,  a privately owned domestic call center company with contact centers located across the U.S.

Inspiring Your Team

5 Ways to Cut Down the Cost of Recruiting

Taking advantage of free career fairs and having employees search for candidates on their own social networks are just a couple of things you can do to save money.
Customer Service

How to Deal With a Difficult Customer-Service Conversation

By following these conflict resolution techniques, you can get your way out of any tough conversation and find a resolution that works for all parties.
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