Norine Toomey

Norine Toomey

SVP of Corporate Development at DialAmerica
Norine Toomey is the senior vice president of workforce management and development at DialAmerica,  a privately owned domestic call center company with contact centers located across the U.S.
5 Ways to Cut Down the Cost of Recruiting
Recruiting

5 Ways to Cut Down the Cost of Recruiting

Taking advantage of free career fairs and having employees search for candidates on their own social networks are just a couple of things you can do to save money.
Everything I Learned About Professional Life, I Learned in a Call Center
Customer Experience

Everything I Learned About Professional Life, I Learned in a Call Center

Leadership? Teamwork? Adaptability? It's all there.
How to Deal With a Difficult Customer-Service Conversation
Customer Experience

How to Deal With a Difficult Customer-Service Conversation

By following these conflict resolution techniques, you can get your way out of any tough conversation and find a resolution that works for all parties.