Paul Jun

Paul Jun


Paul Jun is the founder and editor of Motivated Mastery, a blog where he connects the dots on mastery, creativity, and change. He does marketing at Help Scout and coaches for the altMBA.

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3 Steps to Becoming a Better Decision Maker

Smart, rational decision-making isn't an innate gift; rather, it's an art, a process of weighing inputs such as data and risk on one hand and emotions like fear and uncertainty on the other

Why It Is So Important to Finish What You Start

Here are some of the roadblocks that get in the way and advice on how to overcome them to complete and deliver on projects.

Why Everything Hinges on the Narrative of Your Work

While there are environmental forces that influence what we believe about ourselves, ultimately we are the stewards of our own stories.

7 Ways to Nurture Your Creative Soul

What wisdom do you use to champion your creativity?

How Being Mindful Can Help You Make Better Decisions

The practice of mindfulness has a vast amount of research to support it, and any insight that improves your day-to-day life, work, and relationships within your organization is worth leveraging.

How Writing Regularly Can Boost Your Creativity and Clarity

Entrepreneurs deal with a storm of surprises and self-doubt, and they need to constantly learn and adapt to steer the ship to safety. One of the best solutions to help overcome these challenges is writing.

5 Books Your Customer-Support Team Should Be Reading Right Now

Your customer-support team may never write a book or call themselves writers, but if the majority of their day is spent stringing words together to communicate, then it's worth their time to learn how to do it well.

15 Resources for Hiring an All-Star Team

When building your business, every link added to the chain should be equally as strong as the one before.

The Benefits of Learning as a Team

All great organizations learn together. Those who aren't open to learning and improving are invariably susceptible to stagnation and irrelevance.

How to Be a Good Customer

Always remember that when you reach out to customer support, there's a human being on the other end.

27 Insights for Creating and Sustaining Workplace Happiness

Hone in on happiness so that you can cultivate it within your team and your day-to-day activities.

Why Customer Support Stories Spread Like Wildfire

We experience a positive or negative customer support moment, and then we talk, tweet, text, or write a status update about it.

The Customer Always Remembers...

When it comes to buying a product or service, our decisions are based on memories, not experiences.

Show Your Work: Letting a Great Product Sell Itself

There is a fundamental difference between simply using a product versus using a product where you also know its history and how it was conceived. The latter elicits an emotional connection.

Give Your Employees an Identity Worthy of Ownership

Job titles are essentially heuristics to explain one's duties. However, these titles can be reinvented and serve as profound sources of motivation.

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