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'Amazon Music Officially Sucks Now': Prime Members Are Frustrated By the Streaming Service's Overhaul

Amazon Music recently added 98 million songs to its catalog to meet customer demand — but now subscribers are furious about additional changes.


Although Amazon Music recently added 98 million songs to its catalog in a bid to keep and draw Prime subscribers, many customers aren't satisfied.

That's because the tech giant has also made other major changes to its music streaming service. Now, Prime members can only listen to individual songs if they pay $9 per month for Amazon Music Unlimited, Insider reported — and many people turned to Twitter to voice their frustration.

Related: Amazon Rolls Out New Perk for Prime Subscription Members

Previously, Prime members could search for and stream nearly two million songs and also download songs for offline listening. But that option is no longer available unless users upgrade to Amazon Music's unlimited plan.

"The No. 1 thing we heard from members was, 'I want more music,'" Jamil Ghani, vice president of Amazon Prime, told The Wall Street Journal earlier this week. "So we figured out in the service, with the publishers, how to make that possible."

Naturally, the switch-up has elicited some less-than-impressed reactions on Twitter.

Amazon Music had 55 million subscribers as of 2020, the last time it released statistics about its subscriber numbers, though its competitors Apple Music and Spotify continue to outperform its platform. Apple Music has an estimated 78 million users as of June 2021, according to Statista, and Spotify has 188 million premium subscribers as of the second quarter of 2022.

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