How a Brick-and-Mortar Store Can Be the Foundation of Ecommerce Success Expand your online sales by establishing a storefront presence.

By Jason Parks

entrepreneur daily

Opinions expressed by Entrepreneur contributors are their own.

Hero Images | Getty Images

Everyone needs to realize just how damn lucky we are to live in this digital era. You can literally start an ecommerce business as a side hustle during the evenings until it turns into a full-time gig. Our parents didn't have this luxury. When they came home from work, they couldn't launch an online shop. They physically had to open one.

Statistics show the growth of online shopping and ecommerce sales are staggering. According to, the total average ecommerce spend per customer, per year, in the U.S. is estimated to be $1,800. Yet ecommerce sales account for just 8 percent of total retail sales in the U.S. There is still a lot of room for growth when it comes to ecommerce.

Related: 4 Ways Brick-and-Mortar Stores Can Outsell Online Retailers

While starting an ecommerce business seems like a sound business model, there is a lot of synergy between a brick-and-mortar store and an ecommerce shop. According to Retail Touch Points, ecommerce and brick come together to create a seamless omnichannel experience. This makes perfect sense, as 72 percent of young customers researched their options online before actually making it to a store. Two-thirds of customers have made purchases in the past six months that have included multiple channels.

Even though tech savvy folks are fortunate to be able to easily start an ecommerce store, we can learn something from our parents and grandparent's playbook with a brick and mortal skill set.

Getting my hands dirty.

During the day, I run a digital marketing agency, The Media Captain. During the evening, I focus on the ecommerce store my family and I built together, DermWarehouse.

I'm fortunate to be able to see what works well for my clients when it comes to selling online and then executing this for our ecommerce skincare store. I also have the luxury of running test campaigns that might be too risky for a client but with my own ecommerce shop, if the idea works, I can carry this over to a client campaign.

Lowering our cost per conversion.

Our main channel of selling skincare products is through our website, We launched our site less than four months ago, and while we are steadily growing every single month (again, thanks to Google shopping ads, retargeting ads, and the fact that we started focusing on our SEO a year before our site launched), we have started to realize how important it is to diversify in order to grow bigger, faster. Therefore, we also began to rely on the brick and mortar approach.

The first step we took was to utilize my dad. This business was made possible by the fact that my father is a dermatologist, thus enabling us to sell these professional strength dermatology products in the first place. He has been selling a few skincare brands in his office in Columbus for many years. My sister and I knew we could sell thousands of the products online and ship them throughout the country, which is exactly what we have done.

Related: 'Right Now' Beats 'Right Next Door:' How to Win at Ecommerce

I knew that after I fainted during the first health video I was exposed to in 5th grade, the medical field was not for me! Fortunately, though, I have still found a way to finagle my way into his business

We purchased a Square credit card processing system, which we set up in his office and hooked up to our website. What this means is that not only can my dad refer his patients to our website to purchase one of the thousand plus products we sell, he can take their order and payment for a product on our site straight from his office. I still can't get over the fact that we can take a credit card through an iPhone or on an iPad. It's so simple!

So now, we have a trusted doctor with more than 30 years of experience sending people to our site to purchase their products. This is giving us a storefront presence in addition to an online presence. It also lowers our cost per acquisition since we don't have to pay for the advertising expense to acquire a customer. It is very cool to look at our Google Analytics traffic increase since my dad is handing out business cards for our site in the Columbus market!

Ecommerce tip

You don't have to open your own space and take on rent to sell your product at a brick and mortar store. If the product you sell has a connection with a boutique shop in your local market, and you offer the store owner a percentage of the sale or a small payment for renting out a table at their store, this is a great -- and cheap -- alternative to grow your brand.

Once we saw that selling the products at the dermatology practice was a success, we realized that this could be huge for us, not only in terms of new customers, but also in terms of brand recognition and word of mouth from a trusted source. We knew that we needed other experts with wide networks to start recommending the products we sell on our site. We created an ad on looking for estheticians, who are trained and licensed beauticians. We interviewed many women and built relationships with a few of them. We purchased Squares for them and set up a commission based system where they would earn money for any sales that they make through our site. This word of mouth from our estheticians to their clients -- advice from an expert -- is invaluable. Now, we have an online presence, a store presence and a referral system. Diversification phase two, check. The best part about all of this is that it's likely that these patients and clients will turn into repeat customers for us, once they see the level of service that our website offers.

Next up in for us in diversification phase three is opening an Amazon store, though we'll follow up with more details on that in a later article.

Related: Brick-and-Mortar Retailers Must Innovate to Flourish in a Digital World

What's old is new again.

There are so many ways that you can diversify your ecommerce business, yet so many people just rely on traditional digital outlets while forgetting about the old-school approach that worked for our parents. The key is a combination of the two, which will create amazing synergy while ensuring that you are really covering all your bases.

Jason Parks

CEO of The Media Captain

Jason Parks is a proud native of Columbus, Ohio, and the founder/CEO of The Media Captain, a digital marketing agency. He has been featured in the New York Times, Yahoo News, Search Engine Watch and AOL on digital-marketing topics and success stories.

Want to be an Entrepreneur Leadership Network contributor? Apply now to join.

Editor's Pick

Related Topics

Business News

I Tested the 'Invest As You Shop' App to See If It Really Makes Investing Less Intimidating

Grifin is an app that tailors a user's investments to their spending habits. Now, the app is getting even more personal.

Business News

Here Are 3 Strategies Startup Founders Can Use to Approach High-Impact Disputes

The $7 billion "buy now, pay later" startup Klarna recently faced a public board spat. Here are three strategies to approach conflict within a business.

Business News

'This Can't Be True': Google Responds to Viral Hoax Claiming the Company Is Shutting Down Gmail

The fake news release started making its way around X on Thursday.

Business News

Vice Will No Longer Publish Content on Its Website, Lays Off Hundreds of Staffers

Vice Media CEO Bruce Dixon announced the news in an internal memo to employees on Thursday.


As a Black Woman CEO, I Built a Remote Company Not Just to Save Money — But to Mirror My Commitment to Diversity. Here's How.

To fuel innovation and global success, you absolutely need diverse perspectives — and having team members all across the world with varying thought processes, life experiences and viewpoints is the key.

Business News

Report: The Majority of Recent College Grads End Up in Jobs That Don't Need Bachelor's Degrees

Two research companies looked at a dataset of 60 million Americans.