Turn Negativity Into Positivity With These Communication Strategies Word choices can make all the difference when dealing with conflict.
By Jack Canfield •
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In this video, Entrepreneur Network partner Jack Canfield explains how to react and deal with a challenging person. You can use three "A" tactics to rise above conflicts:
- Agreement.
- Apology.
- Action.
If a customer confronts you with negative energy, the best course of action is often to concede you made a mistake, offer your apologies and then take action to resolve the situation.
Another language tip? Avoid using apathetic words and phrases, such as, "There's nothing I can do about this situation."
Click the video to hear more tips on creating handling tough social situations with smart language.
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